Customer Service Manager

DOUG ROOTS

*** ****** ***** • Madisonville, TN 37354

423-***-**** • **********@*****.***

OPERATIONS MANAGEMEN T PROFESSIONAL

Established a successful record of employer loyalty, achievements and experience in operations management,

process improvement, and goal attainment in industrial, warehouse/distribution and manufacturing

environments.

Offer achievements that include: (1) developing new procedures that improved production efficiency

a nd on time delivery to 99.8%; (2) overseeing 396 associates and managing $12 million in inventory ;

and (3) i mplementing new procedures and process improvements that improved quality by 34%

a nd increased efficiency by 8%. Dedicated professional with a commitment to improving operations and

developing initiatives that ensure organizational goal attainment.

• P&L Accountability • Team-Building • Budget Planning &

Administration

• Operations Scheduling • Production Control • Corporate Reporting

• Inventory Control • JIT Manufacturing • Safety & Quality Focused

• Manager Supervision • Presentation Skills • Communication Skills

• Quality Assurance • Customer Service • Operational Restructuring

• Leadership Ability • Cost Control Initiatives • Warehouse/Shipping

Operations

P ROFESSIONAL E XPERIENCE

COMMERCIAL VEHICLE GROUP, Vonore, TN

2007 –

04/2014

(Global supplier of complete cab systems in the heavy-duty truck, construction and agricultural equipment markets

i ncluding the specialty and military transportation markets)

Operations Manager. Oversee all aspects of operations, production control/scheduling, production,

warehouse, and shipping including managing/training 11 supervisors with 396 associates in multiple

facilities operating two shifts.

• Continually analyze operations to develop and implement new procedures and process improvements that

have increased efficiency 8% and quality improvement of 34% measured by PPM's.

• Maximize production capacity/output by planning, organizing and prioritizing workloads, coordinating

schedules with suppliers, managing the external warehouse, and establishing material flow process to

support production schedules.

• Implemented new products while maintaining efficiency, quality and improving on time delivery to 99.8%.

• Facilitate teamwork and establish a synergistic work environment through cross functional department

management with Production Control/Scheduling, Customer Service, Production, External Warehouse

and Shipping.

• Maintain open communication to instill the corporate vision, achieve company goals, and surpass

production expectations while maintaining safety, quality and customer service integrity.

• Create/implement strategic plans and develop improved processes that have been instrumental in

achieving short term and long term objectives in this high-volume, fast-paced JIT environment.

• Reorganize and restructure operations to address business growth, reduce costs and improve service and

design plans for facility improvements to meet production goals.

• Facilitate daily plant meetings with primary focus on Safety, Quality, Operations, Materials, Open

Order/Schedule status and general communication announcements.

• Manage inventory averaging $12 million.

SHORTBARK INDUSTRIES, Vonore, TN

2004 -

2007

(Apparel and truck seat cover manufacturer acquired by Commercial Vehicle Group 2007)

Production Manager

• Contributed to achieving high levels of production output, efficiency, and product quality through the

effective management, training, coaching, motivation and leadership of 14 supervisors overseeing 350

associates in multiple facilities operating two shifts.

• Scheduled daily production requirements that improved on time delivery and restructured assembly

operations that increased production requirements by 10%.

• Developed and managed Kan Ban of finished goods inventory averaging $800,000.

DOUG ROOTS - PAGE 2

ANGEL MANUFACTURING, Lebanon, KY 1999 -

2004

(Interior automotive trim and appliance panel manufacturer)

Production and Shipping Supervisor

• Supervised 55 associates

• Controlled production and inspection of stamped products according to customer requirements, monitored

weekly performance goals, ship schedules and managed $2.5 million ensuring FIFO and on time

shipments.

EDUCATION, TRAIN I NG & CERTIF ICAT IONS

B.S., Business Administration - BETHEL UNIVERSITY, McKenzie, TN

Training : Methods and Time Measurement Training, Charlotte, NC; Employee Involvement Workshop

Certifications : ISO 14001/ISO Certified • TS16949 Certified

T PS Certified Vonore, TN

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