Customer Service Sales

Jeffrey Carner

* ******* ******* ***********, ** 12303 H – 518-***-**** C – 518-***-**** *************@*****.***

Career Overview

Motivated and experienced manager with in depth knowledge of multi store management, sales management and customer

service management, with a proven track record of success.

Skills Summary

Sales / Customer Service POS Strong Client

Training Development Systems Expert Relations

Multi Store Management Excellent Accounting/Bookkeep

Customer Service / Sales Communication ing

Management Skills Front Office

Cash Management Scheduling Operations

Marketing Professional

Developm Presentations

ent Store Maintenance

Top Sales Performer

Conflict Resolution

Shipping Receiving

Professional Experience

Best Buy Mobile – General MAnager

Albany, NY 5/2013 to present

RESPONSIBLE FOR EVERY ASPECT OF THE P&L

STORE MANAGEMENT

rADIO SHACK – STORE MANAGER

sCOTIA, NY 6/2012 TO 5/2013

MANAGED THE ELECTRONICS AREA OF THE SCOTIA TARGET

aRCH tELECOM – LOCATION mANAGER

aLBANY, ny 10/2010 TO 6/2012

Managed multiple locations with the upstate NY area.

Responsible for all facets of operation including:

Sales / customer service training.

Open / close procedures.

Cash management.

Inventory management.

Shipping & receiving.

Marketing.

Loss Prevention.

UPS – AIR SHIPPING

ALBANY, NY 4/2007 TO PRESENT

Air package handler working out of the Albany Airport.

LONGHORN RESTAURANT AND BAR – BAR MANAGER

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Jeffrey Carner

7 Gilmore Terrace Guilderland, NY 12303 H – 518-***-**** C – 518-***-**** *************@*****.***

LAKE VANARE, NY 3/2009 to 5/2012

WIRELESS WORLD USA – OWNER

ALBANY, NY 1/2003 TO 1/2006

Responsible for all facets of owning and operating multiple wireless retail locations.

SCS MEDIA GROUP – OWNER

ALBANY, NY 1/2004 TO 1/2006

Published an advertising magazine that showcased businesses and organizations in upstate NY.

Responsible for every step of publishing a magazine from design, to layout, to production and distribution.

Managed and trained sales reps to understand magazine guidelines and pricing.

T MOBILE USA – INDIRECT TERRITORY MANAGER

ALBANY, NY 11/2001 TO DECEMBER 2002

Assist T Mobile dealers in the upstate NY area with sales and training.

Ensure the locations are audit compliant.

Provide support to the owners and staff on an ongoing basis.

Produce activity reports to management and action plans.

ZIPPARO ENTERPRISES – DIVISION MANAGER

KINGSTON, NY 1/1999 TO 1/2001

Tasks included operations / sales / training of 5 locations in upstate NY.

Inventory control.

POS

ARCH COMMUNICATIONS – REGIONAL CALL CENTER MANAGER

ALBANY, NY 1996 TO 1999

In charge of a regional call center that encompassed 3 main departments including:

Call Center for upstate NY and New England

Oversee all local customer service in locations in both areas

Contract processing center; processing all paperwork and system entries for the entire company.

Indirect Support; Assisting with activations and account handling for all sales reps and indirect locations.

Education

Christian Brothers Academy – Albany, NY… Diploma 1987

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Jeffrey Carner

7 Gilmore Terrace Guilderland, NY 12303 H – 518-***-**** C – 518-***-**** *************@*****.***

Junior College of Albany – Business Administration Albany, NY…1987 1988

Hudson Valley Community College – Troy, NY… Business Administration 1988 1989

INTERESTS

I like music, electronics, reading and sports and I involve myself in charity organizations.

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