Joshua Howell

**** *. **** ** - ******, TX ****2 aceog2@r.postjobfree.com - 432-***-****

Dedicated and motivated employee with a versatile skill set developed th rough

experience as a Delivery Supervisor, a Lead Help Desk Technician, and a Senior

F ield Technician, and oil Field Production tech. Excel in resolving employer and

employee challenges with innovative solutions, systems and process improvements

p roven to increase efficiency, customer satisfaction and the bottom line. Offer

leadership and supervisor knowledge and skills.

WORK EXPERIENCE

Production Tech

OCCIDENTAL PETROLEUM CORPORATION - Odessa, TX - March 2012 to

P resent

Operation, surveillance, and t roubleshooting oilfield surface equipment. This

i ncludes validating and inputting production and injection data, performing

p reventative maintenance, minor maintenance, and minor repairs on equipment,

reporting spills and leaks, initiating process for major equipment repairs, serving as

a company representative for the sale of oil, gas, and condensate, and coordinating

abandonment of facilities.

Senior Field Technician

CABLE ONE - Odessa, TX - February 2007 to February 2012

Serve as a senior field technician, responsible for installing cable, phone and

i nternet and perform t roubleshooting tasks at customer?s residence, businesses and

i n the cable plant. Help t rain new field technicians with install procedures and

p rovide t roubleshooting knowledge. Perform signal leakage detection. Educate

customers as to proper operation of all services, equipment, and HTUs. Perform

a fter hour network stand-by. Have a working knowledge of the dispatch department

i ncluding workforce and cable data. I assisted management with Quality Assurance

i nspections of installs and t rouble calls.

I was awarded Technical Associate of the Year for 2009.

Lead Help Desk Technician CINGU LAR - Midland, TX - 2001 to 2007

Served as the lead help desk technician overseeing the billing software system for a

call center of twelve hundred employees. I ensured that the help desk department

had all the current knowledge and t raining to do their jobs as efficiently as possible,

to provide all employees with a courteous and knowledgeable help desk to

t roubleshoot all billing system, telephony or network system issues. Held t raining

classes for every new hire class to ensure that they had the best possible knowledge

about the billing system provided to them. I was also responsible in assisting

corporate with all billing system upgrades.

Delivery Supervisor

CARTERS FURNITURE - Midland, TX - 1998 to 2001

Served as supervisor in the merchandise delivery department, insured that all

deliveries where done in a t imely manner and made sure customer satisfaction was

u pheld.

Quickly became a t rusted supervisor to the delivery department, sales staff and

office manager and earned a reputation for maintaining a positive attitude and

p roducing high-quality work.

ADDIT IONAL I NFORMATION

Key Skills

Teambuilding & Supervision Managerial knowledge Staff Development & Training

Policies & Procedures Manuals

Report & Document Preparation Spreadsheet & Database Creation Office Dispatch

Bookkeeping & Payroll

Records Management Meeting & Event Planning Inventory Management Expense

Reduction

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