Customer Service Manager

Betty Carney

*** **** **** ******, ******* IL. **254

312-***-**** **********@*****.***

QUALIFICATIONS SUMMARY

Experience working in a fast paste environment; demanding strong

organizational, technical, and interpersonal skills. Highly trust worthy,

ethical and discreet; committed to superior customer service, confident and

poised in interaction with individuals at all levels. Detailed-oriented and

resourceful in company projects: able to multi-task effectively.

Capabilities include:

Customer Service and Relations Word processing and typing

Computer operations Accounts payables and receivables

Filing and data archiving Office equipment operation

Telephone reception Basic Accounting

EDUCATION

2013-2014. American Intercontinental University, Hoffman Estate Illinois

Pursuing an bachelor's degree in Criminal Justice GPA

3.14

EXPERIENCE

2008-present Therapy Technician, Community Physical Therapy, Cicero

Illinois

Apply basic modalities to patients. Prepare the patients and equipment for

treatments by positioning the patients and assembling equipment necessary

for treatment. Observe record and report patient's condition, reaction, and

response to treatment. Order supplies, materials and equipment. Ensure the

safety and maintenance of the physical areas and equipment; manage

patient's charts, filing, faxing, emailing, and contacting family members

regarding patient's progress and discharge of patients from therapy.

2007-2008 Patient Care Technician, Saint Francis Hospital, Evanston

Illinois

Assist the doctors, Registered Nurses and other medical professionals that

help treat and care for patients.

Assist patients with ambulation and other tasks that they cannot complete

for themselves, assist with feeding and dressing patients; checking pulse,

respiration, blood pressure and other vitals. And respond to the patient's

needs, turning and positioning bedridden patients, and record treatment.

1998-2007 Property Manager, Images West Inc., Chicago Illinois

I accomplished financial objectives by collecting rents, paying bills,

preparing the annual budget; initiated corrective action. Maintained the

property by investigating and resolving tenant complaints. I enforced the

rules of occupancy, inspected vacant units and completed repairs, planned

renovations, contracted with landscaping and snow removal services, and

supervised repairs. Secured the property by contracting with security

patrol service, installed and maintained security devices; and responded to

emergencies. Enforced occupancy policies and procedures by confronting

violators. I prepared reports by collecting, analyzing, and summarizing

data. Updated job knowledge by participating in educational opportunities,

reading professional publications, maintained personal networks;

participated in professional organizations. Accomplished organization goals

by accepting ownership for accomplishing new and different requests,

explored opportunities to add value to my job accomplishments.

REFERENCE:

Peggy Trostel Certified Occupational Therapy Assistant (773) 507-

7521

Marilyn Frade Speech-Pathologist 708-***-****

Mariam Sani (DPT) Therapy Supervisor 301-***-****

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