Customer Service Data Entry
Resume:
SHIRLEY MARIE BULLOCK
UPPER MARLBORO, MD 20774
301-***-**** / 301-***-**** / 301-***-****
Email: aceoa2@r.postjobfree.com
OBJECTIVE:
Highly motivated individual with a strong work ethic, seeking a position in the Administrative
Industry in which I can utilize my excellent clinical, administrative, customer service and data entry
skills.
EDUCATION:
FORTIS COLLEGE – Landover, MD May 2011-February 2012
Medical Billing and Coding, Certificate of completion
SKILLS AND QUALIFICATIONS
Managing the Front office and reception area, Alphanumerical filing, Health Insurance Verification,
Managing a Multi-line Phone System, Keyboarding 55 wpm, Ability to work without supervision,
Medical Terminology, ICD-9 Coding, CPT & HCPCS Coding, Appointment Scheduling, Medical
Records, Proficient Computer skills, MS Word, Excel, PowerPoint, Outlook and Meditech.
EXTERSHIP – Completed 160 hours:
CRAWFORD-GREEN CARDIOLOGY GROUP – Oxon Hill, MD January 2012 –
February 2012
Front Desk Receptionist
Answered phones and take accurate messages for doctor and appropriate staff.
Performed patient registration.
Extract patient charts from shelf daily.
Provide insurance verification.
Data Entry
Faxed medical documents daily.
File patient charts in alphabetical order.
Scan patient ID card and insurance card.
Interact with patients on a daily basis.
THE CHAPPELLE GROUP – Greenbelt, MD February 2014 – Present
Data Entry Specialist
Research and perform reconciliation of all Open, Closed, and Credit Balance Accounts
Receivable within (Healthpas, Epremis, Seimens and Document Imaging) systems per the job
description of Eastern Main Healthcare Systems.
Update TCG database of accounts with statuses.
Update systems with appropriate notations to determine whether account is actual credit
balance or miss-posting.
LANCE BAILEY & ASSOCIATES – Rockville, MD July 2006 – November
2009
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Corporate Receptionist
Meet and greet visitors, vendors and couriers (UPS< FedEx, DHL etc.)
Received badges and names of party client’s desire to visit and the nature of visit.
Faxing, Filing, Xeroxing also Scanning several documents and submittals.
Retrieved all incoming messages, forwarding to the appropriate staff.
Received and distributed incoming and outgoing mail and shipments daily.
Answered a 16 PBX multi-line phone system also opening the office daily.
Informed recipient of the arrival of packages and documents.
DEPARTMENT OF HEALTH AND HUMAN SERVICES – Rockville, MD December 2004 –
July 2006
Medical Claims Auditor
Processed all medical and dental claims for the DHHS.
Reviewed, edited and kept up to date on all payments made by patients daily.
Requested missing medical and dental information for processing claims.
I had the ability to approve or denied services for lack of information.
I also had the ability to audited claims and provide reason to why the benefits were denied.
APS HEALTHCARE July 2003 – December
2004
Data Entry Specialist
Audited all practioner files for missing information.
Edited, corrected and researched missing information.
Prepared files for semi-annual and annual audits.
Assisted with physicians missing information to be corrected immediately.
Answered 13 clinical lines daily.
AIRGAS EAST August 2002 – July 2003
Administrative Assistant
Answered 10 lines and directing calls to the appropriate staff.
Received all priority packages and kept logs of shipments arrived to the office daily.
Greeted and received all visitors, vendors and couriers daily.
Distributed and received all incoming mail daily.
DOCTORS COMMUNITY HOSPITAL September 1998 – August
2002
Lab Clerk
Answered 16 clinical lines, taking accurate messages for medical staff.
Entered all lab, references and results daily.
Filed all requisitions reports in alphanumerical order.
Checked hospital meditech system to ensure pathology report has be released to physician.
Distributed and sorted incoming mail as well as print in-house patient charts to be delivered to
the nurse’s station daily.
Additional Education:
THE ACADEMY OF BUSINESS CAREERS – Washington, DC June 1986
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Information Processing, Certificate
THE SMITH BUSINESS SCHOOL – Washington, DC June 1985
Clerical, Certificate
REFERENCES AVAILABLE UPON REQUEST
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