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Sales Customer Service

Location:
Madison, OH, 44057
Posted:
June 24, 2014

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Resume:

JOHN KAUFMAN

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**** ******** **, *******, ** 44057 Cell 440-***-****,

aceo3n@r.postjobfree.com

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EXPERIENCED SALES LEADER/ ACCOUNT EXECUTIVE - CONSULTING, RECRUITING, AND

STAFFING MANAGER

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I have run successful IT services companies since the 1990's. My web

hosting / managed services / IT consulting company recorded 100% compounded

annual sales growth for 10 years prior to being sold to a private

investment group. I have performed business planning, marketing,

recruitment, training, sales and customer service for each of my companies.

As an executive, I have been able to spot market trends, launch services or

products, and build our sales and customer support organizations around

customer needs, all on very tight budgets and time periods. My web hosting

company went from zero customers to having a worldwide reseller channel and

global client base within 2 years with less than $5,000 spent on marketing.

I then recruited and trained a multi-lingual 24x7 customer support,

security, and sales team with 15 people pay rolled by a partner company in

Canada in order to optimize our profitability and minimize employee risk.

I am also a nationally recognized recruiting expert quoted by Smart Money,

Harvard Kennedy School, Cincinnati Enquirer and more. I am also the author

of "The Recruiter's Secret" available on Amazon.com

RELEVANT EXPERIENCE AND SKILLS

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Sales, Sales Training, & Sales Management

Business Development: Cold calling potential clients in a hunter mode to

develop new business. I have effectively been my company's rain maker

every year since inception driving the majority of new sales, and closing

more business than any other salesperson.

Sales Closing: I have historically been able to close in excess of 90% of

all inbound customer inquiries for hosting, managed services, IT

consulting, and recruiting / staffing services.

Sales Management: I have trained my sales staffs in all aspects of lead

generation, business development, sales closing, and follow up in order to

give my customers the most consistent experience possible, and maximize

company profits. I have also developed accountability standards for sales

staff including quotas for calling volume, call quality, contracts secured,

and other metrics in order to help my sales staff keep performance levels

high. Implemented systems to track metrics such as call volume and closing

rate to quickly identify sales performance issues among on-site and remote

employees.

Business Management

Business Planning, Financial Management, Recruiting, training, on boarding,

setting accountability goals for employees. Implementation of financial

systems in client sites, and financial decision making

Recruiting

Active and passive candidate sourcing. Candidate screening. Interviewing.

Designing compensation plans to attract star performers. Evaluation and

implementation of applicant tracking system software ( ATS ) As full desk

operator have exceeded $300K in annual placements. I have also

successfully trained new hires in all aspects of running a full recruiting

desk, from lead generations, through placement.

CAREER HISTORY

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Nexmation.US, OH June 2014 to Present

Director of Recruiting

After non-compete agreements expired from the sale of the original assets

(customer base and candidate database) of Nexmation, I have re-launched the

company with a narrower focus to be a leader in enterprise software and

enterprise software consulting sales superstars.

Candidate Sourcing and Marketing

. Utilizing past relationships, candidate referrals, social media

profiles and other industry standard methods, identify high performing

sales candidates

. Consult with candidates regarding their resume's career goals, work

history and past performance

. For the highest performing candidates, build marketing profiles

around candidate strengths.

. Present candidates to potential hiring managers at companies

providing a good cultural fit for the candidates. .

Recruiting for Clients

. Conduct intake meetings with new clients to understand hiring needs

and gain thorough understanding of job requirements.

. Conduct nationwide or geographically limited searches for best fit

candidates.

. Source, Interview, Screen and present qualified, available and

interested candidates to clients..

WPFCL - World Professional Fitness Competition League March 2014 to

Present

Executive Director

The WPFCL is a startup fitness league intended to capitalize on the success

of organizations like Crossfit by promoting functional fitness competitions

in the US and abroad. The primary driver for the WPFCL is that it does not

take a one size fit's all approach, but instead is tailored to allow

competitors of all ages, genders, and weight classes to compete on an even

playing field.

Startup

. Guide the overall vision of the organization

. Develop and implement marketing strategy including website, social

media, and referral commission programs.

. Arrange meetings and meet with city leaders in target cities economic

development and sports development departments to find venue for a

national finals.

. Develop sponsorship plans and approach potential industry partners

for potential sponsorship opportunities.

. Market the WPFCL to fitness event promoters for potential tie-ins.

University Hospitals via Staffing Solutions Enterprises. . Shaker Heights,

OH 2013 to 2014

Workforce Manager

In order to control outside staffing costs at University Hospitals and

shorten the time to hire on IT positions, Staffing Solutions Enterprises

through its StaffMatrix VMS division was granted a contract to manage all

external IT hiring through direct recruitment, as well as manage all

outside recruiting, staffing and consulting companies providing any labor

services at any UH facility. UH has an internal IT department of 450

people supporting an operation of over 20,000 employees with an IT

leadership team of approximately 50 people. Staffing Solutions did not

have experience recruiting or staffing IT positions so I was recruited to

implement the changes at UH.

Internal Consulting

. Consulted with Sr. IT leadership to build internal processes which

would reduce the time from posting an IT opening to hire from the current

1 - 2 year window which was common for most positions.

. Built and implemented structures and policies which held internal IT

managers accountable to IT leadership for failing to review, provide

feedback on, or interview qualified candidates.

. Met with all IT VP's Sr. IT managers, individually, and presented at

leadership meetings of top 50 VP's and department heads to introduce

policies, gather feedback, and produce positive changes within the

hospital's IT department in terms of defining openings, compensation,

recruiting action plans, selection of vendors, and interview and

screening process for candidates.

. Started a new practice of having individual candidate sourcing

meetings with hiring managers to allow them to search for candidates with

me in their offices in order to identify ideal candidates together which

I would follow up with to direct recruit. This was an effective and very

popular program because it gives hiring managers perspective on the

reality of the talent pool on their difficult to fill positions.

Vendor Management

. Recruited, contracted, and on boarded team of 60 local staffing

companies as partner vendors who were authorized to submit candidates to

UH through the StaffMatrix VMS.

. Recruited specialist recruiters nationwide to work as my direct

subcontract split partners in order to support the highly specialized

hiring needs at UH

. Managed all candidate submittals from the team of 60 partner vendors

- screened all submitted candidates prior to submittal to internal hiring

managers, scheduled interviews for all candidates, and managed the

onboarding process for successful candidates.

Recruiting

. Direct recruit for all IT openings at UH utilizing CareerBuilder,

Dice, Linkedin Recruiter, and my personal IT candidate database.

. On an average of 20 positions open at any given time, I submitted

more candidates that made it to phone screen, and to in person interviews

than 60 partner vendors combined.

. Built a subcontract referral network to support my direct recruiting

efforts

. Built local IT / Medical IT talent pipeline of approximately 4,000

candidates in 3 months.

Nexmation, LLC. . Madison, OH 2005 to 2013

President

Along with a partner, a former VP at Cap Gemini and National Services

Director at SAP America, conceived, planned and started an IT consulting,

Staffing, and Recruiting company specializing in SAP, ERP, MRP and

Financial Systems achieving profitability in the first year. As the

primary sales driver generated enough job order activity to support

recruiting efforts for 15 full time and 4 part time recruiters.

. Personally closed over 90% of all contracts generated both by my

personal sales efforts and those of my team. Clients include small

business to global Fortune 100 clients including Intel, IBM, Deloitte,

Fujitsu, Infosys, Baltimore Aircoil, Swagelok, Lubrizol, Dana Holding

Corp, Bunge, many others.

. Recruit, train and manage a team of up to 20 recruiters and

salespeople, many working from home to maintain a consistent brand and

customer experience.

. Manage staffing, consulting, and recruiting projects ranging in size

from staffing a single contractor for a SMB to large scale job orders for

Fortune 100 Clients.

. Perform all SEO ( Search engine optimization ) and online marketing

which resulted in many highly competitive search engine rankings: IT

recruiter - Top 10 Google, SAP Recruiter - Top 10 Google, Hundreds of

long tail keywords that bring significant highly targeted traffic to the

corporate website.

Assets I can bring with me which can be used to grow sales quickly

. Over 300,000 resume's in my personal database of enterprise software

developers, project managers, executives, and sales superstars

. Over 30,000 IT & HR decision makers on my e-mail distribution list

that I use for marketing on a regular basis.

. Over 20,000 LinkedIn connections

TBhost.com Division of Timberbrook Publishing, Inc. . Madison, OH 1998 to

2005

President, Sr Manager, Principal Consultant

TBhost provides web hosting, private label reseller services, managed

services, and other web hosting and design related services to a worldwide

VAR channel, as well as directly to SMB and individual clients. The assets

of TBhost were folded into Nexmation, LLC in 2005 and were sold to a

private investment group in 2008.

. Went from zero clients to a worldwide VAR Channel and SMB and

Individual client base producing over $100K annual net profit in 2 years

with $5,000 total operating budget by leveraging lead referrals, SEO

campaigns, reseller growth, and paid advertisements.

. Maintained 100% compounded year over year sales growth from 1998-2008

. Lead team of 15-20 sales / customer support technicians which were

remotely located in Canada in order to optimize our operating budget.

Trio Precisioneering, Inc. . Eastlake, OH 1995 to 2008

Financial Systems and IT Consultant

Trio Precisioneering was a family owned custom manufacturing company with

35 employees. I served them as an independent IT and Financial consultant

for approximately 10 years until the owner's retirement. As an IT

consultant I Implemented a companywide ERP / MRP system E2System from

Shoptech Corp for tracking all inventory, labor, scheduling, and financial

transactions company wide. I designed their computer network, procured and

maintained all desktops, servers, switches, routers, data collection

equipment, etc... for company for 10 years. As a financial Consultant /

Controller I assisted them in closing their books, preparing financial

statements, planning financial transactions, and gave advice on financial

decisions.

. Assessed company needs, then researched, purchased, and Implemented

MRP system to manage all aspects of company's financial, production, and

scheduling requirements to support 30 shop workers, 50 work stations, and

6 office staff.

. Successfully negotiated a solution with the company's bank to re-

organize all debts in order to maximize company's liquidity, maximize

owner's tax savings, and save on interest.

. Developed and implemented cost reduction plans that reduced overhead

positions.

. Renegotiated insurance coverage with health care providers and

employees, to reduce health care cost by 50%.

Multiple Clients . Madison, OH 1995 to 2000

Financial Systems - IT - Consultant

Provide needs based assessments of IT and financial systems for various SMB

and mid sized business to ready their financial systems for Y2K.

Implemented shop control systems, MRP, ERP, and Financial Accounting

Systems in manufacturing, warehousing, retail, and customer services

business.

EDUCATION

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Lake Erie College . Painesville, OH 1995

B.S., Business Administration / Accounting



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