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Real Estate Customer Service

Location:
United States
Posted:
June 21, 2014

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Resume:

CEDERIC U. DAVIS

**** ****** **. 281-***-****

Houston, TX, 77033 acenzd@r.postjobfree.com

OBJECTIVE

To obtain a position that utilizes my Real Estate skills and knowledge to maximize and

contribute to the success and growth of the organization.

SUMMARY OF SKILLS

Organizational Discrete and Conflict Management

• • •

Ethical and Problem Solving

Multitasking Dual Focus Change Management

• • •

Negotiation Public Future Planning

• • •

Speaking

Communication Leadership Analytical Skills

• • •

SUMMARY OF QUALIFICATIONS

Highly, skilled and motivated Real Estate Professional with strengths in marketing,

planning, management and sales.

Knowledge with local and state real estate markets

6 years of experience in Listing and Selling properties in Texas

Helping clients currently in Mortgage Default and under Pre Foreclosure

proceedings

Working with Lenders, Attorneys, Investors & Buyers to help current home

owners sell their property through the Short Sale Process and help them to Avoid

Foreclosure

Experienced in business, management and public relations

Strong sales & negotiation skills

Effective team player and team builder with strong leadership qualities

Ability to relate to people at any level of business and management

Excellent communication skills both in writing and oral

Highly organized and attentive to details

Effectively manage multiple projects from conception to completion

Able to work and stay focused under pressure

Proficient with Microsoft Office Suite (Word, Excel, Power Point, Outlook)

Training skills

Effective at building reputable relationships with high quality clients

SUMMARY OF EXPERIENCE

Negotiate and obtain the best sales price for the Seller or Purchaser as quickly as

possible.

• Market properties in the Local MLS to include: www.Realtor.com, www.Zillow.com,

www.Trulia.com, www.DRNCG.com, and many more online real estate sites.

• Efficiently work with Sellers, Buyers, Real Estate Agents, Attorneys, and Banks to

ensure smooth transactions.

• Consult with clients to understand their needs for the purchase or sell of their

property.

CEDERIC U. DAVIS PAGE TWO

Create Short Sale packages and submit all documents for Short Sales to the

Lender for approval.

Complete Broker Price Opinion, Comparative Market Analysis, and Property

Condition Reports to Lenders and Investors.

Prepare and develop correspondence to Investors and Borrowers.

Managed build out of Genesis Vocational Training North Campus.

Work with Sellers to help them understand the Foreclosure process.

Provide guidance to clients on real estate requirements.

Screened resumes and interviewed prospective candidates; scheduled interviews

for hiring managers that provided qualified candidates for the selected position.

Prepared new hire paperwork and conducted orientation/training which ensured

compliance and assimilation.

Maintained personnel files which ensured compliance with corporate requirements.

Collaborated with CEO in budget reconciliation and other forecasting/planning

activities, that ensured timely and sound management decisions, and effective use

of funds and resources.

Prepared confidential material for grievances, unemployment insurance disputes,

and other personnel related meetings, that reduced the unemployment tax rate by

following proper appeal processes.

Implemented Electronic Time Keeping System which reduced errors/issues with

time card or signing in at improper times on time sheets.

Led a team of two associates within local HR Department that effectively and

efficiently met/exceeded department goals.

Researched and implemented flex benefits program, which allowed employees to

design their own benefits packages, resulting in higher employee satisfaction.

Provided human resource service to as many as 140 employees and managers, in

a 24 x 7 operation across 3 campuses, which resulted in quality customer service

to internal and external customers.

Partnered with managers in evaluating and scheduling all outside staff training

which increased knowledge of staff and continued job production.

Created statistical reports on headcount, turnover cost per hire, time to fill, and

EEO/AAP compliance; ensured balance scorecard approach was being utilized

and positive trends were established so that a strategic plan was in place to

diversify and retain the best and most qualified workforce.

Counseled managers and employees on basic and complex employee relation

issues, thereby, holding them accountable for management of performance and

development of their respective employees.

Conducted required research, investigations, and analysis when needed in cases

of sexual harassment and discrimination which kept the organization in compliance

with federal law.

Monitored production environment, identifying issues and sought resolutions,

which insured continual production of the data center.

Responded to first line request for assistance on an “immediate” and “as needed”

basis that provided proper flow of data.

Updated documentation for operations support and modified electronic procedure

manuals as necessary.

Resolved operational issues according to procedural manuals and documented

processes that insured continual flow of data.

CEDERIC U. DAVIS PAGE THREE

Worked service request while maintaining established Service Level Agreements,

with both internal and external customers that guaranteed timely delivery of data.

EMPLOYMENT HISTORY

American Express Travel Services Houston, TX 2005 2013

Service Delivery Computer Specialist

Uniteq Realty Associates Bellaire, TX 2006 2012

Real Estate Agent

Genesis Vocational Training Houston, TX 2000 2004

Human Resource Manager

Customized Transportation Inc. Houston, TX 1997 2000

Resource Development Coordinator

EDUCATION

Bachelor of Business Administration: General Business

University of Houston Downtown – Houston, TX

Certifications

ITIL v3 Foundations Certified

Broker Price Opinion Resource

LICENSES

Texas Real Estate Broker License – Expires 4/30/2016

Notary Public Commission – Expires 9/11/2017



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