tiara l. burden

*** ******* ***, **, *** *** ( Washington, DC 20019 (

acenz2@r.postjobfree.com ( 202-***-**** or 240-***-****

summary of qualifications

A SELF-STARTING, INDEPENDENT, CREATIVE INDIVIDUAL WITH DEMONSTRATED

ORGANIZATIONAL AND PLANNING ABILITIES. WORKS WELL INDIVIDUALLY OR AS PART

OF A TEAM. A RESULTS-ORIENTED, DEPENDABLE PROFESSIONAL WITH DEMONSTRATED

KNOWLEDGE AND EXPERTISE IN PAYROLL ASSISTING, INTERVIEWING, SECRETARY,

ADMINISTRATIVE ASSISTANT, RECEPTIONIST, AND CUSTOMER SERVICE. EXCELS IN A

FAST-PACED ENVIRONMENT AS WELL AS PROVIDING OUTSTANDING CUSTOMER SERVICE

WHILE INCREASING THE OVERALL CUSTOMER EXPERIENCE. ABLE TO CONTRIBUTE

FAVORABLY TO BOTTOM LINE GOALS WITH THE USE OF ANALYTICAL SKILLS.

Professional Experience

DEPARMENT OF JUSTICE

MARCH 2012 - AUG 2013

Secretary and Administrative assistant

Washington, DC

The U.S. federal executive department responsible for the enforcement of

the law and administration of justice.

. Produced information by transcribing, formatting, inputting, editing,

retrieving, copying, and transmitting text, data, and graphics.

. Organized work by reading and routing correspondence; collecting

information; initiating telecommunications.

. Maintained department schedule by maintaining calendars for department

personnel; arranged meetings, conferences, teleconferences, and

travel.

. Completed requests by greeting customers, in person or on the

telephone; answered or referred inquiries.

. Maintained customer confidence and protected operations by keeping

information confidential.

. Prepared reports by collecting information and updated paperwork as

needed.

. Maintained office supplies inventory by checking stock to determine

inventory level; anticipated needed supplies; placed and expedited

orders for supplies; verified receipt of supplies.

. Maintained technical knowledge by attending educational workshops;

read secretarial publications.

. Contributed to team effort by accomplishing related results as

needed.

District of columbia board of ELECTION Nov 2011

Poll worker

Washington, DC

An independent agency of the District government responsible for the

administration of elections, ballot access, and voter registration.

. Responsible for setting up elections equipment inside the designated

polling location.

. Prepared election equipment as instructed in training sessions.

. Maintained election equipment security throughout the election period.

. Thoroughly reviewed and completed all election forms.

. Posted election materials inside and outside of polling location.

. Qualified voters through use of identification techniques and poll

lists.

. Assisted voters during the voting process by explaining how to

properly use equipment.

Department of youth employment services June 2010 - Aug 2011

Payroll assistant Washington, DC

Provides comprehensive employment services to ensure a competitive

workforce, full employment, life-ling learning, and economic stability.

. Maintained payroll information by collecting, calculating, and

entering data.

. Updated payroll records by entering changes in exemptions, insurance

coverage, savings deductions, and job title and department/division

transfers.

. Prepared reports by compiling summaries of earnings, taxes,

deductions, leave, disability, and nontaxable wages.

. Determined payroll liabilities by calculating employee federal and

state income and social security taxes and employer's social security,

unemployment, and workers compensation payments.

. Resolved payroll discrepancies by collecting and analyzing

information.

. Provided payroll information by answering questions and requests.

. Maintained payroll operations by following policies and procedures;

reporting needed changes.

. Maintained employee confidence and protects payroll operations by

keeping information confidential.

Workforce development bureau Jan 2009 - Mar 2010

Eligibility interviewer for government programs

Washington, DC

A job placement organization assisting men and women of the District of

Columbia with job opportunities.

. Responsible for entering required data into computerized system.

. Addressed applicants who had inquiries, answering them with the best

response possible.

. Screened applicant's for public assistance according to proper

protocol from the company.

. Maintained the client data base for all clients, in an organized

manner.

. Secured clients files while preparing required reports.

. Prepared applications and forms for all prospect applicants.

.

PROFESSIONAL DEVELOPMENT

Trinity University

Aug 2009 - Dec 2013

Bachelor of Arts in Business Administration; Minor in Economics

Washington, DC

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