Service Supervisor
Resume:
Tracey E. Hagan
Rocky River, Ohio 44116
acenxu@r.postjobfree.com
OBJECTIVE:
Seeking a challenging position in a human service organization to apply my critical thinking abilities and interpersonal
skills, combined with research experience in a strong passion to work with youth and young adults.
EDUCATION:
Cleveland State University Cleveland, Ohio
Masters of Social Work 5/1998
Fort Lewis College Durango, Colorado
Bachelors of Arts 4/1982
EMPLOYMENT:
Connections Cleveland, Ohio 09/2012 - 02/02/2013
Supervisor: Deb Johnson
1) CPST Worker (Community Psychiatric Supportive Treatment)
. Work with the adult population with Mental Health
. Dual Diagnosis Team
. Promote improvement and maintenance of optimal personal, social and community
functioning
Berea Children’s Home and Family Services Cleveland, Ohio 11/2010 – 04/2012
Supervisor: Kim Dowdley
1) Auditor/Service Coordinator
• Audit Help Me Grow files within the agency
• Work with families with children birth to 3
• Work with families on resources within the community to enhance healthy child development
Merrick House Cleveland, Ohio 12/1998-12/2009
Supervisor, Lynne Rose, LSW
1) Program Coordinator of the Female Youth Mentoring Program
Developed and implemented program guidelines and code of conduct.
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Worked within budgetary constraints to plan educational and growth activities.
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Researched funding options and prepared grants.
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Recruited and trained volunteer mentors.
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2) Help Me Grow, Service Coordinator
Established and achieved goals for child development.
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Coordinated the resources necessary to enhance healthy child development.
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Educated low-income families about child development and the resources available to them in the
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neighborhood.
3) Literacy Links, Pilot Program. Literacy Specialist
Collaborated with Cuyahoga County to encourage the growth of literacy.
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Developed ongoing relationships with families to educate them on age appropriate activities that
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promoted healthy child development
4) GED, Life skills Coach
Supported youth females who were either pregnant or were already mothers ages 15-19.
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Educated youth on setting appropriate goals and objectives towards education.
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Facilitated weekly group sessions focusing on building healthy relationships and improving self-esteem
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and communication.
5) Youth Resource Center Broker
Facilitated daily groups within two of the Cleveland Public Schools.
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Worked to promote appropriate social behavior and increase the educational process of the youth.
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Initiated increased parent involvement in their children’s educational process while encouraging greater
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community and school involvement.
SKILLS:
Microsoft Word, Excel and the use of the Internet.
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Excellent communication skills.
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Collaborated with Cleveland State University to do research on the importance of group in collegiate
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settings.
MEMBERSHIPS:
Association of American Social Workers in Group Work
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Member of Phi Alpha National Social Work Honor Society
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