Sales Customer Service

JEAN M. MAROTTA

**** ******** ***** ****, ***********, VA 20120

Home: 703-***-**** Cell: 703-***-**** E-Mail: acenxd@r.postjobfree.com

QUALIFICATIONS SUMMARY

Results generating executive with over 25 years of success as a key manager in growing a

start-up relocation services firm to become a $200 million + per year business to developing a

relocation division into a stand-alone relocation company, and developed two business

development entities for established companies. Adept at creating and fostering organizational

distinction among corporate and government consumers by establishing “Turn Key” systems that

ensure consistently top-notch customer service management. Skilled at leveraging human/fiscal

capital and technology to innovate operations that cut costs, drive revenues and eases levels of

effort.

Areas of Expertise: Sales/Business Development Remote Operations

Procedural Streamlining Client Retention Supply Chain Management

Strategic Partnering Sales Training & Development Policymaking

ROI Analysis Corporate/Government Sectors Relationship Management

B2B/B2C Business Development

International Program Development/Management

PROFESSIONAL EXPERIENCE

HADEED In-Home & Office Cleaning Services INC., Alexandria, VA Jul 2012 - Present

Vice President

Responsible for: Strategic Planning Quality Control

Business Development Marketing/Advertising Client Portfolio Mgt.

Talent Recruitment IT Soft/Hardware Functionality Logistics

Customer Care CRM Initiatives/Strategies Affinity/Loyalty Programs

Brand Management Marketing Initiatives Chatlead Management

CAPITAL RELOCATION SERVICES, INC. (CapRelo), Sterling, VA Sep 2011 – Jun 2012

Vice President, Business Development

INTERSTATE RELOCATION SERVICE, INC., Springfield, VA Oct 2007 – Aug 2011

Vice President & General Manager/Principal Broker

CORPORATE RELOCATION SERVICES INC., Springfield, VA Nov 1995 – Oct 2007

Vice President & Chief Operating Officer/Principal Broker

GENERAL RESPONSIBILITY OVERVIEW FOR RELOCATION EXPERIENCE

• Hired, trained and retained high-performing relocation specialists, administrative staff,

property evaluation, appraisal and home disposition departments along with move

management/expense management staff and sales/business development teams.

• Served as the corporate technical advisor to sales teams from pre-pitch to client

fulfillment and beyond, in working with existing and prospective

corporate/government/international clients.

• Held the Principal Broker license for the organization enabling the corporation to legally

collect referral fees, review contract and settlement statements, and educate the teams

on real estate laws, practices and principals.

• Managed a large volume of relationships with vendors and suppliers world-wide.

• Partnered with corporate client human resources management and recruiting staff to

implement quality control assessment programs and to continually improve daily

operations.

• Managed the inventory properties from corporate/government buyouts for resale.

• Contract administrator for government relocation services on GSA Schedule 48 SINS

753-1 through 753-8.

• Forged lucrative, long lasting client relationships by consistently delivering personalized

services throughout the sales lifecycle.

• Developed yearly marketing plans and business development strategies.

• Created affinity programs.

• Coordinated professional sales training (product sales, presentations and closings).

• Accountability for mapping of strategic sales goals.

• Responsible for building a better a sales tool box.

• Developed customer retention/cross selling initiatives.

• Partnered with marketing teams to create social media/nurture campaigns.

• Responsible for sales/business development recruitment and retention.

• Developed and maintained a unified CRM platform and SOP practices.

• Participated in the creation of marketing/promotional collateral and branding initiatives.

• Responsible for projected/actual event ROI analysis reporting.

• Oversight of sales related events, sponsorships and professional memberships.

• Vertical/territory/niche development.

• Coordinated weekly sales team meetings.

• Delivered weekly sales activity pipeline reports to executive management team.

• Attended applicable networking venues.

• Acted as a liaison between the company and all business opportunities.

• Participated in senior leadership meetings.

Residential Real Estate Sales 1989 – 1995

• ERA Elite Group Realtors, Fairfax, VA 1992 - 1995

• Shannon & Luchs Real Estate, Burke, VA 1989 – 1992

Served as a special education teacher for 6 years at the pre-school through middle school

levels.

EDUCATION:

• B.S. Special Education/Psychology, Southern Connecticut State University, New Haven,

CT

LICENSURE/TRAINING:

• Principal Broker and Sole Proprietor Licensure, Virginia

• Senior Real Estate Specialist (SRES)

• Certified Relocation Professional (CRP)

AFFILIATIONS:

• National & Virginia Association of Realtors (NAR, VAR)

• Dulles Area Association of Realtors (DAAR)

• Greater Washington Employee Relocation Counsel (GWERC)

• Employee Relocation Counsel (ERC)

• Senior Network Connections

INFORMATION TECHNOLOGY:

• Full Microsoft suite/Internal relocation industry software suites.

Contact this candidate