Management Manager

Jeni A. Squiric

**** ******* ***** # *****, *** Diego, CA 92126

acenws@r.postjobfree.com

Cell: 614-***-****

Wanting to relocate

SUMMARY

. Quality management experience: team leadership, technical advisor of

statistical process control techniques and facilitation of process

improvement teams, process flow diagramming/value stream mapping, results

reporting and other lean six sigma techniques

Statistical design and analysis

Business intelligence and visualization

Survey planning, design, and management; statistical analysis, and

reporting of survey data

Project management experience

Balanced scorecard design aligning business metrics to company's strategic

goals

Information system design, data management, and automation of tasks using

various database software

Performance metrics system setup, design, management, and reporting

Ability to independently organize, manage and complete multiple projects

simultaneously

Provide support to clients/staff on usage of statistical software (e.g.,

Minitab, R, SPSS, Excel)

PROFESSIONAL CERTIFICATIONS

Certified Master Lean Six Sigma Black Belt

PROFESSIONAL EXPERIENCE

HEALTHYROADS, SUBSIDIARY OF AMERICAN SPECIALTY HEALTH, San Diego,

California

Senior Manager, Performance Monitoring and Quality Improvement

2013-Present

. Develop, implement, and manage balanced scorecard for Healthyroads' Board

of Directors

. Responsible for all performance monitoring metrics and quality

improvement activities

. Ensuring metric definitions and data align with company strategies

. Oversee performance guarantee process across all areas of company and

perform quarterly analysis and reporting of those performance guarantees

to clients

. Project Lead of The HEET Project where processes were streamlined and

recommendations made to go above and beyond our customers expectations

THE OHIO STATE UNIVERSITY, OSU STATISTICAL CONSULTING SERVICE (SCS),

Columbus, Ohio

Operations Manager and Consulting Research Statistician

2004 - 2013

. Responsible for multiple projects involving diverse clients, including

meeting facilitation, statistical methods development, implementation of

statistical analyses, and presentation of results

. Responsible for administration of all SCS projects and processes,

including management of office staff and administration of time card and

invoicing system

Liaison between SCS consultants and clients

. Coordinated and performed the planning, design, management and

statistical analyses of multiple web and mail surveys

Developed and implemented balanced scorecard for OSU Statistical Consulting

Service

Strategized business models and development with Director of SCS

Assisted director with all budget and reconciliation activities

Writes macros in various software packages to perform statistical analysis

applications

Member of Metrics Subcommittee for implementation of OSU's Arts & Sciences

Business Service Center

Member of Staff Advisory Council for the Natural and Mathematical Sciences

Division

Serves on University-wide Survey Coordinating Committee

JENI A SQUIRIC

PAGE 2

THOMAS A. BISHOP AND ASSOCIATES, INC., Worthington, Ohio

Research Statistician/Consultant - Rehired

2003 - 2004

Research Statistician/Consultant

1997 - 2001

Produced automated monthly statistical process control charts for various

clients and presented to clients

Assisted clients with understanding of statistical process control charts

and techniques

Performed all data imports, data verification, and exploratory data

analysis

Managed security of confidential data for company information system

Responsible for multiple projects involving diverse clients

Wrote macros in various software packages to perform statistical analysis

applications

Developed, implemented, and managed a time card and invoicing system to

accurately track project time

Produced updated versions of Visual Basic front-end user interface to

statistical package

OHIOHEALTH GROUP, Columbus, Ohio

Project Management Director

2001 - 2003

Quality Improvement Specialist - Rehired

Quality Improvement Specialist/Data Analyst

1993 - 1997

Analyzed clinical data, interpreted results, and recommended corrective

action

. Member of Management Team to align business processes with company's

strategic goals

. Conducted training sessions regarding statistical process control tools

and quality improvement

. Extracted, validated, and reported clinical quality improvement data

. Evaluated reliability of source information, adjusted and weighed raw

data, and reported results

. Designed and implemented meaningful clinical focused studies and reports

. Facilitated a company-wide quality improvement and process re-engineering

program

. Imported, exported, and validated data from numerous hospital information

systems.

. Produced fee schedules for payments to providers based on current market

standards

COMPUTER SKILLS/SOFTWARE

Desktop Applications: Microsoft Office (Outlook, Word, Excel, Powerpoint,

Access, Visio, Publisher,

Project, Sharepoint)

Statistical Software: SPSS, SAS, R, Minitab, SPlus

Programming Languages: SQL, Visual Basic 6.0, VBA, Cobol, Fortran

Other Database Management Systems: Rbase, Dbase, Paradox, DataEase

Web design tools: HTML, CSS

Report Writing: Crystal Reports, SIS e-Reports, PeopleSoft, Tableau

Web Survey Applications: Zoomerang, Lime Survey, Survey Gizmo, Survey

Monkey

EDUCATION

HARRISBURG UNIVERSITY OF SCIENCE AND TECHNOLOGY, Pennsylvania . Currently

pursuing a M.S. in Analytics

VILLANOVA UNIVERSITY, Pennsylvania . Master Certification Course in Lean

Six Sigma and Master Lean Six Sigma

THE OHIO STATE UNIVERSITY, Columbus, Ohio . Completed all coursework for

a M.A.S. in Statistics

OTTERBEIN COLLEGE, Westerville, Ohio . B.S. in Mathematics - Cum Laude,

June 1997

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