Customer Service Representative

Duong Mai Huong

No.**, Lane ***, Khuong Trung st

Hanoi, Vietnam

Phone: +84-90-203-****

******.******@*****.***

Education

October 2013 – April 2014: Diplomatic Academy of Vietnam, Hanoi, Vietnam.

Graduate Diploma in International Relations.

September 2009 – June 2013: Hanoi University, Hanoi, Vietnam

B.A in English language.

September 2011- December 2012: FTMS Global, Hanoi, Vietnam

Student of FIA/CAT – Foundaton in Accountancy course.

Student of soft-skills courses.

Enperience

July 2013 – present: Customer relations specialist, VNU Tutoring center.

Add: No 72, lane 165, Xuan Thuy street, Cau Giay district, Hanoi.

Responsibilities included bookkeeping, seeking new clients, evaluating potential

customers,creating customers profile, supporting customers in doing transactions, receiving and

processing requests and feedbacks from customers, compiling contracts, allocating tutors to

classes, quality checking.

November 2012 – June 2013: Intern, The World and Vietnam Report, Newspaper of

Ministry of Foreign Affairs. Add: No.6, Chu Van An st, Hanoi, Vietnam.

Responsibilities included translating and liaising with related Departments and

Enterprises.

2011 – Present: Freelance interpreter-translator. Translating documents. Interpreting in

workshops, meetings.

September 2011 – Present: Tutor. Teaching highschool students lessons for Entrance

examination and teaching adults English communication

January 2010- September 2011: English teacher for children, London English language

centre, 19 Thai Ha st, Hanoi.

June 2010 – January 2011: Freelance tour guide.

January 2010 – June 2010: Receptionist, Danly Hotel, 22-24 Dao Tan st, Hanoi, Vietnam.

Check reservations from Sale department, book in new guests and allocate them into

their rooms, in charge of key cards, welcome guests, deal with requests, problems of customers

related to services, answer the phone and receive payments from customers.

2009 – 2010: Promotion girl.

Relevant skills and abilities:

Good command in English and Vietnamese.

Experience in accounting, client relations, administrative and customer service works.

Microsoft Office softwares skills (especially MS Word, MS PowerPoint, MS Excel)

English –Vietnamese translating and interpreting and vice versa (especially in the field of

translating Contracts, Letters, Agreements; interpreting in workshops, conferences and

signing ceremonies).

Doing primary and secondary researches as well as reports.

Convincing, good at communicating with people building long lasting relationship.

Ability to work well and interact with other people in team environment and also can

work efficiently in independent environment.

Good managing, coordinating and organizing skills.

Can do multi-tasking.

Good presentation skill.

Can stand high pressure of work.

Good health condition.

Related interests and activities

Dec 3 – Dec 10 2013: Attend Asian Youth Forum on Human Rights. Cebu city –

Philippines.

July 2013 – August 2013: Attend Exchange student program on contemporary perspective

on Social policy, Education, Family and Development – Ochanomizu University, Tokyo.

Present: Collaborator - Volunteer, Project of International Research

(nghiencuuquocte.net)

2011 – 2012 : Class monitor. Managing academic and social activities

2009 – present: Freelance Volunteer. Assisting in organizing media events.

Raising funds and donating clothes, books, money. Helping poors, orphanages, illiterrate, disable

children in their study, entertainment and other activities in special occasions.

Other information

Foreign language: English, Mandarin Chinese, French.

References:

Ms Dung Kim Nguyen. Director of VNU tutoring center.

Telephone: +849********

Mrs. Hoa Bui Minh – Mentor, The World and Vietnam Report, Newspaper of Ministry of

Foreign Affairs . Add: No.6, Chu Van An st, Hanoi, Vietnam.

Telephone: +849********

Email: **********@*****.***

Mrs. Nguyet Doan Thi Minh. M.A. – Hanoi University former teacher.

Telephone: +849********

Contact this candidate