Customer Service Sales
Resume:
Tiffany A. Robinson
Milton Pa, ***47
Phone Number: 919-***-****
Email: acenq4@r.postjobfree.com
Objective: To obtain a position within a health care organization which will allow me to utilize my education,
experience, and desire to improve the overall health care system.
Education and Training
Bachelor of Arts
Major - Health Care Administration (GPA 3.5/4.0)
Area of Interest - Managing in Health and Human Services
Ashford University
Associate of Arts
Major- General Science
Area of Concentration- Physical Therapy Assistant
Mountain State University
Work Experience:
Geisinger Healthcare System December, 2013- Current
Patient Access Representative
• Responsible for collecting co-payments, deductibles, and co-insurance from patients at the time of service.
• Complete and accurate registration of all patients obtaining services in Outpatient Registration and the Emergency
Department.
• Responsible for accurately gathering and entering patient information into the computer as received from the
patient and/or the physician’s office.
• Verifying benefits for non-pre-registered patients, and obtaining signatures on required forms
Becky’s Soft Serve; Milton, PA April, 2011 (Seasonal)
Server
• Assisted customers with outstanding and timely customer service.
• Utilized excellent interpersonal skills to maintain a solid working relationship with a diverse co-worker base.
• Maintain accurate accountability of essential consumer products.
• Maintained a clean working environment by staying within the OSHA guidelines.
Barone 3G Salon; Williamsport, PA
Licensed Stylist October, 2010- February, 2011
• Applied exceptional customer service and problem solving skills in a high pressure work environment
• Obtained continuing education credits to maintain licensure
• Scheduled and organized multiple appointments within a limited time frame
• Ensured client satisfaction in an effort to build personal and salon business.
• Maintained accurate financial transactions and fiscal responsibility
In Touch Therapy Services; South Hill, VA
Physical Therapist Technician February, 2007- June, 2007
• Assisted the facility in daily operations not limited to communicating via phone with clients and facilities
• Monitored accounts and medical record information for the facility.
• Worked on recovery and rehabilitation with patients, while reinforcing an improvement of life skills
• Composed spreadsheets and letters in reference to client billing and fiscal accuracy.
• Established positive rapport with patients
Global Contact Services; Mount Hope, WV
Sales Representative/Quality Assurance Coach August 2000- May 2005
• Generated insurance sales with a team of individuals to promote the company's success.
• Monitored sales calls to ensure the standards of the company were being followed
• Provide support to other employees on a sales call in an effort to execute a sale and satisfy the customer.
• Reviewed sales call to confirm that clients were receiving accurate information
Oak Hill Chrysler Dodge Car Dealership; Mount Hope, WV
Receptionist October 2003- June 2004
• Maintained flexibility to execute any assigned task while monitoring sales on dealership vehicles.
• Answered potential buyers and current customer’s inquiries about services within the agency.
• Became efficient in performing office task using different Microsoft and billing programs, while being attentive to
multi-line office calls and the faxing system.
• Made sure that students and staff’s needs where being met, while providing a safe and comfortable work
space to socialize and study.
Hobbies and Interests:
5k races to support charitable causes
Yoga
Volunteering at the local elementary school
References:
Geisinger Healthcare System
Bloomsburg Hospital
Bonnie Mc Collin
549 Fair St
Bloomsburg, PA 17815
Becky’s Soft Serve
Rebekah Divers-Fink
3 Wilson Circle
Milton, Pa 17847
In Touch Therapy
Susan Hatchel
1187 N Mecklenburg Ave
La Cross, VA 23950
Global Contact Service
Richie Gray
101 Martin Ln,
Mt Hope, WV 25880
Contact this candidate