Training Manager

Mohammad Hassam Hanif

Address: ***** ** **** **, *******, FL 33027

Phone: +1-786-***-****; Email: ***********@*****.***

Site:http://pk.linkedin.com/in/hassamhanif

Nationality: American

Interactive Resume

Career Objectives:

Seeking a creative and challenging role in the field of eLearning in

a leading company.

Executive Profile:

A certified and experienced professional with over 7+ years comprehensive

experience in different Online Learning Platforms, Authoring tools, LMS,

Customer Services, Quality Assurance and Training.

Well-versed in developing User Manuals, Newsletters and User guides with

fluent Technical Writing and Content Development skills.

Core Competencies:

Learning platforms implementation Technical writing skills

Web designing and development Professional Services

Learning Management System Social Learning

Database management Training

Content management

Configurations

Team building

Content development

Education:

Year Degree/Certificate Institution

2010 ASP.Net Aptech

2009 JavaScript, HTML, DHTML Aptech

2006 B.Com St.Patrick's College

2004 HSC Pakistan Shipowner's Govt College

2002 SSC Happy Palace School

Experiences:

a) Higher Colleges Of Technology as E-Learning Training and

Support Facilitator (April 2013 - Present)

a. Blackboard Administration

b. Handling all the queries related with Blackboard Learn and other

e-Learning Software

c. Developed Training Materials

d. Conduct trainings on of Blackboard Learn/Collaborate/mobile

e. Taking care of all technical issues received from Students and

Teachers in Blackboard Learn

f. Support teachers and students via telephone and the web while

resolving their issues related to Blackboard products and

related technologies

g. Troubleshoot product and managed hosting environment issues to

determine the problem root-cause(s) and solutions

h. Teachers and User enrollments in the course

i. Report unresolved cases to Central Services or Blackboard

Support

j. Conduct Workshops on IWORK apps

k. Developed e-learning courses by using Articulate Storyline

l. Conduct trainings on Articulate Storyline and studio in

different conferences.

m. Developing e-learning courses in Articulate storyline

n. Manage EDTECH Websites

o Blackboard Certification (http://certracks.calmdwc.com)

o Blackboard Training (http://bblearn.calmdwc.com)

o Need support (http://getsatisfaction.com/calm)

b) Lynchpin Financial Training Center as IT Applications

Executive and E-Learning Consultant (April 2012- March 2013)

a. Implemented Complete Learning Management System (LMS)

within the institution.

b. Given below are the status of those companies whom I

proposed and demonstrated E-Learning Consultancy and

Learning Management System:

i. Sharjah Tatweer Forum (Successful)

ii. GrandStores (Successful)

iii. SAUDI ARAMCO (Successful)

iv. Sudan Telecom - SUDATEL (About to sign a contract)

v. Road & Transport Authority - RTA (About to sign a

contract)

c. Setup entire ACCA - Computer Based Examination (CBE)

within the institution (Dubai & Abu Dhabi Branch)

d. Technical Support in all existing applications (LMS,

CRM, ERP)

e. Maintain a good relations with Clients

f. Demonstrate newly implemented IT applications to

employees and students.

g. User Training on LMS

h. LMS Administration

i. Content Development

j. Website Maintenance and Management (Joomla)

(http://lynchpintraining.com)

k. CRM Administration and Lead Management (ZOHO CRM)

l. Training course development

m. Content writing for the Website

c) DUBAL (Dubai Aluminum) as Learning Development Specialist (Feb

2011- Feb 2012) (Consultant)

a. Implementation of Web-Based Applications (Final Stage)

b. Have developed 220+ training materials of SAP

transactions.

c. Business Analysis of eLearning and LMS.

d. Developed eLearning courses for the company by using STT

Trainer.

e. Had given demonstration and presentation to propose LMS,

as per company requirements.

f. Optimized eLearning courses in SAP and different search

engines.

g. Scheduled productive meetings with SAP super users and

BPAs (SAP Consultants) of following departments and got

useful information, which helped me to develop Training

materials.

o Finance

o Sales and Marketing

o Project System

o Production Planning

o Controlling

h. Scheduled a review sessions with Super Users and BPAs,

once Training Materials are developed.

i. Liaise with SAP super users and BPAs to gather the

required technical details to prepare the e-learning and

user guides.

j. Monitor complete SAP ERP System of the company for the

content development.

k. Hands on experience in STT Trainer ( A Kaplan`s Product)

l. Collect the required technical fine points for the

preparation of e-Learning course.

m. Prepared knowledgeable User guides on SAP ERP.

n. Developing user manuals for IT systems.

d) Ensign Communiqu as a Manager e-Learning Division (Dec 2007 -

Feb 2011)

a. Led a team of 15; Training; eLearning strategy

development & execution; client relationship management;

development and designing team.

b. Skilled in applying Models of Instructional designing

within the e-learning projects like Addie's,

Kirkpatrick's 4 Levels, Gagne and Bloom's.

c. Implemented and configured following Web-Based

Applications within different educational sectors and

companies.

i. eFront - (An Online Learning Tool Application)

ii. Moodle (An Online Learning Tool Application)

iii. ATS - (ATS-Applicant Tracking system )

iv. Sugar CRM

d. Working with Education Department Of California.

e. Face to face client orientation.

f. Accomplished experience in configure web-based

instructional & supplemental materials

g. Define e-learning strategy and to propose innovative,

pragmatic, and cost-effective solutions to clients

h. Developed and executed strategy for technical training

for specific products and solutions.

i. Maintains an excellent knowledge of the major search

engine algorithm and ranking systems.

j. Ranked no. 1 for the highly competitive keyword on

Google.com

k. Extensive experience in the development of SEOs, E-

Marketers and SEO Researchers

l. Enhanced Acronym Media's SEO offering by incorporating

social media optimization using Facebook, LinkedIn, and

Twitter communities; content creation, syndication, and

promotion; and keyword research, monitoring, and

opportunity identification.

e) Softech World wide as an E-Commerce Marketing Executive (Feb

2006 - Nov2007)

a. Ultralearn.com:

. To develop and maintain relationships with prospects,

partners and customers

. Internal co-ordination, appointment setting,

scheduling and conducting online demos.

. Organize and participate in events and webinars,

follow-ups and scheduling meetings, support to client

and documentation.

Kaanza.Com:

. Generating leads or customers from B2B sites.

. Also worked on E-Bay by the name of Kaanza sub store.

. Process orders and track them until they are

settled/fulfilled/shipped.

f) A.S.H Enterprise as Assistant Manager Sales and E-Marketing

(Feb 2005 - Jan 2006)

. Generate new selling leads or sellers from B2B sites.

. R&D for furniture prices across the world

. Targeted areas for buying Malaysia, Taiwan, China and Middle-

east.

. Competitive pricing through Pakistani Market

. Create marketing strategy to market new products

Licenses:

a) UAE Driving License

b) Pakistani Driving License

Projects:

a) SEO (Search Engine Optimization) for Ensign LMS, Ensign

Communiqu and Ensign TLS

b) Configured Live Customer Support option (Chat) at Ensign LMS,

Ensign Communiqu and Ensign TLS

c) Configured ATS (Applicant Tracking System) in Database.

d) Integrated Webex in EnsignLMS.

e) Developing an E-Commerce website

f) TheOZescapes. It's an E-Commerce website with email addresses

integrated with Gmail

g) OZenersonic with its email address. It`s a static website.

Technical Skills/ Additional Skills:

a) Well researched in different platforms like Blackboard,

Lectora, Camasia and Articulate.

b) SEO (Search Engine Optimization) expertise - http://media-

dirtytruth.blogspot.com

c) Have written a newsletter on Ensignlms.com

d) Site management of Ensign LMS

e) Content Development in Kaanza.com, Ultralearn.com, Ebay.com

and currently working on Ensignlms.com

f) Also worked in Live Streaming environment

h) Hands on experience in creating and editing video, audio and

image contents

g) Database management, run test cases, and other SQA skills

from Softech Worldwide

Certification and Achievements:

a) Outstanding Performance Award by CEO of Ensign Communiqu for

exceptional performance in E-Learning Division

b) Certification on STT Trainer (A Content Development Tool)

c) Certification with Distinction from Aptech Institute for the

courses of HTML, DHTML, CSS and Java Script

d) Diploma in Microsoft Access and Microsoft Office

e) Web Designing, HTML and Dream weaver courses

f) POIC Certification

g) Blackboard Learn Certification (Basic)

h) "Articulate Storyline Presenter" Certificate

Reference:

. Will be furnished upon request

Contact this candidate