Alquan Holley

Warren, OH

acenmc@r.postjobfree.com - 330-***-****

WORK EXPERIENCE

Mentor

VXI GLOBAL SOLUTIONS - Youngstown, OH - October 2013 to June 2014

Responsibilities

Receives & Send Money Transfers from state to state or internationally, Verify accurate information customer

is providing to make corrections on money transactions, Accurately document each transaction, Use multiple

systems if further investigation needed. Provide global support to agent and consumer.

Accomplishments

Leadership role to help newer agents

Skills Used

demonstrated leadership and communication skills

Tier 2 Technical Support/ Floor Support

West Corp - Niles, OH - February 2011 to October 2013

Assistance in Planning, Troubleshooting, Installation of Services. promoted from Tier one customer service to

tier two customer service within 7 months

EDUCATION

Diploma in General studies

Warren G. Harding High School - Warren, OH

2004 to 2009

ADDITIONAL INFORMATION

Alquan Holley

Contact Information:

330-***-****

330-***-****

2409 Belcher Drive

Columbus. Oh 43224

acenmc@r.postjobfree.com

Objectives

Seeking full-time employment

Education

Warren G. Harding High School, Warren, Oh -Diploma June 2009

Experience

Apr 2010-Aug 2010 Handyman

T.C.A.P[Trumbull Caring About People] Tod Ave. Warren, OH

Responsibilities as Employee: Yard work for elderly, Transportation to local events, Cleaning up household,

repair minor things such as washer and dryers, minor heating and cooling problems, kitchen appliance issues,

clogged toilets, and light fixture problems.

Sept 2010-Jan 2011 Sales Team Member

Target Corp Niles-Youngstown Road Niles, OH

Responsibilities as Employee: Cleaning, Organize Products, Lifting Boxes 40-45Ibs

Feb 2011- Oct 2013 Tier II Tech Support/ Floor Support

West Corp Niles-Youngstown Road, Niles, OH

Responsibilities as Employee: Providing Billing Information, Assistance in Planning, Troubleshooting,

Installation of Services

Jan 2013 – Oct 2013 Belmont Confections Line Worker/Cook/Packaging

4718 Belmont Ave Youngstown, OH

Responsibilities as Employee: Start Up and stop equipment, feed or place items on line for processing, Mix

ingredients, record data, load and unload processing equipment, ship finish product.

Oct 2013 – Current VXI Global Solutions Mentor Western Union Services

Federal Plaza Building Youngstown, Ohio

Responsibilities as Employee: Receives & Send Money Transfers from state to state or internationally, Verify

accurate information customer is providing to make corrections on money transactions, Accurately document

each transaction, Use multiple systems if further investigation needed. Leadership Mentor to assist newer

agents to get familiar with job responsibilities.

Skills

• Efficient in Microsoft Word, Excel, Access, Outlook, Spreadsheet & PowerPoint

• Great organization skills

• Excellent communication skills

• Patience

• Trustworthy

• Leadership

• Problem Solving

• Deal with people with different backgrounds

Contact this candidate