Tanier Webb-Sims

Property Manager

Baltimore, MD

acenmb@r.postjobfree.com - 443-***-****

WORK EXPERIENCE

Assistant Property Manager

Westminster Management - 2014 to Present

• Executes marketing and advertising campaigns for apartment leasing, and assists Property Manager with

coordinating leasing events such as open houses, realtor tours, and resident promotional activities

• Assists with the development and implementation of resident services programming and Renewal Program .

• Maintains knowledge and awareness of corporate in/out migration, property competition, and other market

conditions affecting leasing and operations

• Manages property’s answering service, ensuring superlative customer service, up-to-date calling sequences,

and accurate contact information

• Notifies residents of all issues affecting their tenancy

• Files court documents for eviction and attends scheduled court hearings as Landlord’s representative

• Oversees security deposit administration including inspecting units to determine resident’s balance or refund,

preparing disposition letters, and processing security deposit returns

• Assists Property Manager with maintaining building security measures, documenting incidents, and sending

proper notification to management, owners, and insurance carriers

• Maintains familiarity with all procedures and requirements of accounts payable and accounts receivable

• Processes all property expenditures for Property Manager’s approval

• Maintains journal of administrative, facility-related, and market-driven property issues and concerns

• Leads tours of property, showing vacant units and marketing property amenities

• Tracks and follows up with all referrals, walk-ins, and phone inquiries

• Develops and maintains reference book detailing property’s unique features, amenities, size, vacancies,

rental rates, and current leasing promotions

• Prepares leasing checklist and package which includes all required forms, deposits, schedules, and

information

• Reviews and screens all applications for Property Manager’s approval

• Maintains property’s filing system including tenant, applicant, accounting, and vendor and contract files

• Maintains deposit and rental collections. Order all office supplies.

• Monitors landlord-tenant relations and mediates disputes when necessary

• Responds to resident concerns and complaints. Counsels residents and provides referrals to appropriate

agencies

• Utilizes maintenance software program to enter in and track work orders

• Inspects apartments for move-in/out condition and turnover status

• Assists Property Manager with conducting and documenting annual unit inspections and annual recertification

of residents

• Assists Property Manager with reassessing property and completing competitive marketing analysis

• Remains current on and compliant with policies and laws affecting the marketing and leasing of the property,

including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable

laws.

* Supervise day-to-day operations of entire on-site team, ensuring that all Westminster policies and procedures

are being followed.

• Maintains regular daily office hours ensuring adequate coverage on weekends and holidays

• Maintains strict adherence to invoice approval policy.

Independent Event Planner

Fluristic Design and Events - Baltimore, MD - 2008 to 2014

•Planned, coordinated and executed events – Oversaw the planning and execution of

logistics and operations for private meetings, conferences, road/trade shows,

wedding’s, and special events.

•Managed all sort of the event operations – The facility selection, contracting,

pricing, transportation, accommodations, food and beverage selections and

audio/visual service arrangements.

•Supervised production of events – Worked with event sponsors and internal/external

teams on all aspects of planning the event.

•Planned the event floor plan and its budget and produced the event materials and

accessories.

• Hostesses Marketing events and attended trade shows for various business.

•Assisted in achieving business and client objectives through leads generated from

seminars, special events and trade shows.

•Negotiated and managed contracts with sub-contractors and vendors• Prepare perfect

and resourceful menu proposals.

•Discuss prices, prepare precise quotes and then verify by written contracts

•Perform site inspections

•Arrange weekly, monthly, quarterly and yearly reports as necessary

•Ask for local/social and corporate group industry through implementation of actions

outlined in the Business Marketing Plan in addition to recognized solicitation

practices

•Build up new markets for Catering and Event Sales through the development of

relationship with key Social Leaders inside the community

•Solicit existing account base to make extra bookings from the Account

•On time response (within one business day) to all forms of inquiries in an attempt to

capture extra market share via email, phone or social media.

•Actively partake in suitable Conference Services, Event Training and Catering

Concierge

Gray Star Management - Baltimore, MD - February 2012 to July 2012

Coordinate work activities and liaison with vendors, consultants and other

contractors as needed by researching and communicating on going work status and work request. . Organize

all maintenance activity by inputting maintenance request,

delegating request to service team based on priority and following up within 24 to 48

hours with resident's.

. Conduct property inspections to ensure maintenance and repair initiatives are

following proper safety precautions.

. Assist residents with routine and emergency maintenance request.

. Participate in the development of annual goals and projects for the property.

. Organize /supervise Contractor's by developing scope of work documents, soliciting

contractor bids, inspecting work in progress orders and coordinating the daily work of all contractors to minimize

disruption to residents.

. Assist in the staffing of maintenance teams at the property by interviewing,

orienting, and supporting site manager in overseeing the day-to-day operation of the service and maintenance

activities.

. Research and Code all maintenance related invoices from vendor's, contractors, and state. Research,

Compile, and generate all maintenance reports.

. Coordinate and Setup all Safety and Fire Programs.

. Schedule all necessary work with maintenance technicians, vendors and contractors to bring vacant

apartment homes to make ready status.

. Respond to all written and automated service request.

. Handle all section 8 inspections and certifications issues.

Property Manager

Maryland Management - Baltimore, MD - 2004 to 2010

2004-2004 (promoted from leasing specialist to management)

• Ensured the smooth running of a class B 400 plus unit property. Oversaw all

operations including maintenance, capital improvements, lease administration,

budgeting, forecasting, reporting, collections, evictions, vacancy anticipation,

marketing, lease renewals, service contracts, expense control and audits.

Worked with condominium association and attended meetings when necessary.

• Worked with government and state agencies regarding section 8 leases for elderly. Provided superior

customer service and communication to residents and

prospects in order to maximize customer satisfaction and increase renewals, revenue,

reputation and profitability. Managed Fire and Life safety programs, preventive

maintenance programs, and environmental management systems. Tracked and analyzed utility consumption

for property. Developed and implanted the annual

operations Plan/Budget for assigned assets(s). Drove revenues with superior

marketing skills, strategies, which included analyzing competition and developing

creative marketing programs. Prepared monthly and quarterly owners report packages for property.

Researched and reviewed historical information from prior year budgets and made corrections if required.

Researched/ Evaluated Property Site on Internet and

Search Engines. Established written goals and objectives for employees directly

reporting to me. Prepared Payroll and accounted for all overtime and vacation request.

• Conducted annual performance evaluations and employee training programs in areas of leasing, marketing,

sales, maintenance, leadership, ownership and customer

service. Developed mentored, lead and managed a high performing, cohesive team in the areas of leasing,

and maintenance.

Evening Office Manager

MAHOGANY COMMERICAL FUNDING GROUP - Baltimore, MD - 2006 to 2009

part time weekend and evening)

• Provided general assistance to on site personnel as requested (filing, copying, and telephone support.)

Developed and maintain filing system through periodic

maintenance and shredding.

• Assisted in preparing contract documents for office personnel and realtors.

• Ordered office supplies, business documents and equipment for office and personnel.

• Ensured a high standard of customer service by greeting all walk in customers,

accountant representatives, and realtors.

• Assisted in handling, sorting and delivering all internal and external

correspondence. Answered and distributed phone calls in a prompt manner.

• Updated and maintains phone list, referrals, and current staff list. Purchased

leads.

• Obtained documents needed for qualifications, underwriting, and closing of loans. Prepared loan packages

and send designated lenders and underwriting

departments. Coordinated loan activity with realtors, underwriters, and loan processor.

• Arranged and ordered all marketing materials needed for first time home buying and refinance clients.

• Responded to website leads and referrals by providing company information and product qualifications.

Leasing/ Marketing Agent

Maryland Management - Baltimore, MD - 2003 to 2004

Performed all sales and leasing activities to achieve the property's revenue

Occupancy and resident retention goals by performing all activities related to leasing to new resident's,

providing resident satisfaction throughout the term of the

lease, and securing resident lease renewals.

. Designed and executed marketing activities to create and drive traffic to the

Property including implementing resident referral and employer outreach programs,

Using internet marketing tools such as Craig's List, Email, and other websites.

Stayed informed about current market and competitor conditions that may impact

Property.

. Ensured that all property show units meet company's standards. Completed various

Accounting, financial, administrative, and other reports and performed other duties

As assigned.

. Followed up with prospects and new resident's to ensure satisfaction by sending

E-mails, thank you notes, making telephone calls or other contacts to finalize

Decisions to lease and/ or renew.

. Used onsite property management software applications (Jenark, Yardi, One Site

Etc.) To track apartment availability, record traffic and leasing activities, manage

Resident and prospect data, and capture critical demographic and other information

About existing and future residents.

. Executed and performed activities in support of the property's lease renewal

Program by preparing renewal letters and packages for resident's, meeting with and

Contacting renewing resident's in advance of move out dates.

Customer Service Specialist

Care first blue Cross Blue Shield Owings Mills - Owings Mills, MD - 2000 to 2003

Used Knowledge of products and contractual provisions to provide customer and provider service through

telephonic inquiries.

• Used routine and formed correspondence and recommended simple claim

adjustments.

• Responded to written inquiries and care first automated inquiries from subscribers, groups, administration,

providers, brokers, medical professionals and internal staff.

• Resolved claims, billing and enrollment problems and issues.

• Collected passed due premiums for delinquent policy holders.

• Offered products through various sale techniques to individuals and group

subscribers.

• Resolved provider and Institutional billing concerns and problems.

• Investigated other party liability and Coordination of benefits.

• Developed and maintained gingival techniques and technical levels to comply with standards.

EDUCATION

Certificate in Business Marketing

Baltimore City Community College - Timonium, MD

2010 to Present

SKILLS

Management, trainingh

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