CRAIG MAIRE

*** **** ******, *******, ** ***** – 774-***-**** – acenlc@r.postjobfree.com

Summary

Craig is a Senior Project Manager who has achieved success managing application development, training and

healthcare regulatory projects for large academic, government, and corporate organizations. He excels at

collaborating with managers, instructors, developers and clients to accomplish organizational business and

technical objectives through established project management processes. Craig is adept at managing work

teams to achieve deliverables on-time and on budget using his superior communication and presentation

skills.

Skills

• ICD 10 readiness initiatives, CAC, Coding, Training, Communications and CDI workstreams

• Project Management tools: MS Project, SharePoint Developer, HP PPM, M/S Office

• Learning Management Systems: Healthstream, Blackboard, Moodle, SumTotal

• Vendor Applications: Epic, Cerner, Meditech, 3M, Optum,Logicien, Ingenix

• Technical Skills - Web Design, Sharepoint Developer, Access, Cold Fusion, PHP, ASP, JavaScript,

Captivate, Articulate, BrainShark, Brainhoney.

Professional Experience

CSI Companies

August 2013 – April 2014

Boston Medical Center - Boston MA Senior Project Manager, ICD 10 Program

Management Office

Project managed several initiatives in preparation for the ICD-10 coding change. This involved creating tasks,

milestones and action items in M/S Project and maintaining RAID documents, and status reporting for each

work stream

Responsibilities:

• 3M Coding Reference and Reimbursement Management (CRRM) Project Manager

o Managed the User Acceptance testing of a new 3M CRRM system for medical coding with

the Hospital Admission, Patient Financial Services, and ITS departments to implement new

software.

• Clinical Documentation Improvement (CDI) workstream

o Worked on sourcing CAC system for implementation at hospital, evaluating 3M 360

Encompass CAC and Optum Enterprise CAC.

o Interviewed and assessed in detail each department and ancillary service to plan

remediation activities for all EHR and supplemental software used in the complete revenue and

documentation cycle.

o Drafted and published CDI strategy for enterprise wide initiative

o Monitored and reported status of CDI ICD-10 training and progress with remediation of

query forms

o Coordinated data on patient demographics, pre-existing conditions, billing and coding

diagnosis and procedures that are gathered for Meaningful Use Stages 1 and 2 with

Documentation Improvement plan at hospitals and clinics

• Coding workstream

o Drafted and published Dual Coding plan for ICD-9 and ICD-10 coding of hospital cases to

provide data to test end to end readiness

o Managed training of all coders to become certified in ICD-10

o Provided status on Coding initiative to the ICD-10 PMO

• Enterprise-wide Training workstream

o Evaluated Epic Training for Health Information Management to supplement ICD-10 content

on new system. Attended Epic training design sessions to review clinical content requirements.

o Prepared and validated with all hospital departments the training materials purchased from

Precyse University to be delivered on the Healthstream Learning Management System (LMS)

o Met with each department to introduce staff training options for ICD-10 and supported

Physician leads for each department as they prepared physicians and providers for the

documentation changes in ICD-10

• Communications workstream

o Created ICD-10 materials for each department to be posted on the BMC Intranet website for

ICD-10

o Managed press releases and articles to hospital staff preparing for ICD-10

Max-IT/VCS and SAIC Company - Walnut Creek, CA

December 2012-September 2013 Senior Consultant – Senior Project Manager, ICD-10 Program

Led Clinical Documentation Improvement, Communications, and Education and Physician Awareness efforts

for an ICD-10 implementation as they related to the activities of a client Program.

Responsibilities:

• Assess and recommend Computer Assisted Coding (CAC) application for use in clinical

documentation improvement efforts, evaluating 3M 360 Encompass CAC and Optum Enterprise CAC

• Lead assessment of a Cerner to Epic software implementation impacts on enterprise preparedness

for parallel ICD-10 implementation including new system user interface reviews, prescription of training

and creation of consultant work plans and schedules.

• Reviewed and documented step by step User Interface processes in current Cerner and new Epic

EHR system for various clinical and administrative departments. Evaluated Epic Training for Health

Information Management to supplement ICD-10 content on new system

• Researched Meaningful Use reporting requirements to align with ICD-10 program on reporting of

patient demographics, pre-existing conditions, billing and coding diagnosis and procedures gathered for

Meaningful Use Stages 1 and 2 with Documentation Improvement plan at hospitals and clinics.

• Drafted end to end testing strategy, dual coding strategy and functional area assessment process in

preparation for the ICD-10 program.

• Managed Program communications, meeting documentation, Intranet development, and SharePoint

site development and engaged sponsors to complete action items, deliverables to client and address risks

and issues.

• Scheduled and led project meetings with key sponsors to assess, develop and deliver key process

improvement measures to the healthcare system finance revenue cycle while managing project scope

and contract deliverables.

• Created analytical reports for Finance and Revenue Cycle team to analyze impact of the ICD-10 code

changes, identifying potential risks and issues that could be remediated to avoid revenue loss.

• Managed Learning Management System assignment and management reporting for enterprise.

Hewlett Packard Enterprise Systems- Boston, MA

June 2007 – August 2012

Team Leader– Global Healthcare Delivery – Project Manager

April 2011 – August 2012

• Managed 60 Project Managers of Healthcare account teams, providing mentorship, training and

quality reporting to leadership team.

• Administered all Human Resource functions for team members including auditing of timesheets,

required training, and provided bi-annual performance evaluations with on-site management.

• Developed training program customized to Healthcare Project Managers using PPM tool, and

orientation content delivery to new hires.

• Crafted responses to bid requests (RFP’s) for HP Healthcare sales opportunities as part of a

response team my contribution was on the sections pertaining to Training, Quality Assurance, Risks and

Issues Resolution and Communication Plans.

• Led the New Hampshire 5010 conversion project as Project Manager, coordinating code changes,

Testing, Provider Communications and Client acceptance.

• Created time estimates, budget forecasts, communicated milestone progress surfacing and resolving

all risks and issues related to various government and commercial system projects as needed.

• Maintained MS Project plans and provided updated status to account and team members that

document deliverables, risks and issues via reports to leadership and created SharePoint sites for several

project team status and documentation.

Project Manager- Training Development - Healthcare Product System

June 2009 – April 2011

• Managed development in a formal Program Management Organization, developing reporting for a

systems development lifecycle project of the new Healthcare Payment System (HPS) product which

aligned the HP proprietary claims payment systems for government and commercial healthcare

(InterChange, MetaVance)

• Produced LCMS content in XML for the HPS to commercial and government healthcare business that

was rendered as eLearning and Job Aids.

• Designed templates for eLearning and Documentation for HPS that featured Flash-based application

simulation components and business case scenarios.

• Managed deadlines, goals and communicated accurate completion schedules to sponsors for the

work of 8 developers.

• Developed and reviewed training content from Subject Matter Experts, Business Analysts, and

Managers.

Massachusetts Medicaid

Project Manager, Training and Development

June 2007 – June 2009

• Managed the development of documentation, training and communications for the MMIS

implementation for the Commonwealth of Massachusetts.

• Participated in the Quality Reviews, Audits, Schedule reviews and Risk Assessments with client and

project teams in the MMIS program.

• Scheduled and led program meetings to report status, review and acceptance of changes to project

scope; reporting results to governance committees to communicate effects of changes.

• Developed Needs Analysis using A.D.D.I.E. methodology for client training initiative for over 40,000

users.

• Led eight Developers/Instructional Designers tasked with creating over 400 SCORM compliant online

courses, job aids, and instructor led training course materials.

• Presented product and deliverables in program meetings, hearings of Legislative Committees and

interested governmental agencies to discuss Training and Change Management initiatives.

• Developed and manage execution of corrective action plans, setting updated completion dates and

managed Training team to meet expected schedules.

• Crafted eLearning course templates and reviewed all training and documentation content collected

from client and vendor Subject Matter Experts, Business Analysts, and Functional Area Managers.

Blue Hills Regional Technical School, Commercial Art - Canton, MA

August 2004 – May 2007

Corporate Internet Development Manager

Instructor – Web Contractor

• Instructed High School students Web design, Multimedia, Illustration, Video and Sound Editing.

• Developed on-line course interactive tool to provide remote and face-to-face class participation,

providing on-going critiques and completion goals for projects.

• Designed project curriculum for grades 9 through 12.

• Designer of 3 web development projects using Dreamweaver MX, HTML, Php and MySQL

applications to develop online database and tools on a Mac OS 10 Network.

• Project leader on faculty development program, analyzing technology gap, recommending

appropriate face to face and online training methods to increase use of technology in the classroom.

Northeastern University Online, MIS Department – Boston, MA

April 2001 – June 2009

Adjunct Faculty / Instructor

• Instructed live and online classes in Internet, Web Application Development, Corporate IT Project

Management, Software Application Project Management, E-Commerce, Desktop Publishing Courses, and

Multimedia through the evening University College Program on an adjunct teaching basis.

• Developed Curriculum and syllabi for technology based courses in HTML Flash and Articulate

eLearning tools in Mac OS10 and PC Windows Networked labs

• Prepared lab exercises and on-line class assignments to encourage student involvement in course

materials.

Gibbs College, Visual Communication Department – Boston, MA

April 2001- April 2004

Program Chair, Visual Communications, Computer Technology / Instructor

• Department Chairman of Computer Technology at an ACICS accredited Associates degree granting

program for 25 Instructors, Assistant Program Chairs for programs teaching 700 full time and part time

students.

• Developed revised curriculum to respond to the changing requirements for graduate placement in the

Design and Technology industries.

• Assessed teacher instruction techniques to encourage engaging presentation of curriculum and

industry standard use of technology. Assigned team and student goals managing time commitments to

deadlines.

• Full-time instructor of college courses in Design, Art History, Internet, Multimedia, Application

Development and Programming Languages.

• Creator of lab exercises for courses in XML, software development applications, and Internet and

Multimedia development for class instruction.

• Chairman of NEASC committees created for self-study process in the pursuit of regional accreditation

initiative, resulting in candidacy status and on-going review.

American Power Conversion – West Kingston, RI

February 2000- February 2001

Corporate Internet Development Manager

• Project Manager of Internet Development for the new www.apcc.com; the website of an international

manufacturer of power protection products.

• Provided analysis, application design and implementation of corporate e-commerce project entitled

“Shop APC” which allowed users to browse products and create anonymous shopping carts that were

delivered to distributors e-Commerce sites.

• Managed the Enterprise Project team assembled to integrate a Java-based application with corporate

ERP databases written in SQL, Lotus Notes, and Oracle, delivering content through Macromedia Cold

Fusion and Spectra servers. Managed development goals that contingent to corporate IT Project

Management initiatives

• Produced reports on Quality Assurance and Change Management initiatives crated during the

implementation of the web application project.

• Managed the Request for Contract with 5 E-commerce vendors.

• Managed web-reporting tools and database applications to test and run reports measuring statistical

tabulation of the e-commerce transactions.

Arpin International Group – East Greenwich, RI

April 1998 – November 1999

Software Development / Marketing Manager

• Project Manager of Software Development/ Marketing for International division of a Moving Van Lines

international headquarters.

• Customized relational database program in FoxPro, residing on Novell 5.0 OS on Netware node PC's

and Windows Network for remote locations.

• Established Import/Export of data from FoxPro database to COBOL accounting system and EDI

transfers from clients and vendors.

• Designed corporate website residing on a UNIX server hosted by a local ISP.

• Created forms and security passwords adding CGI scripting to the website. Created Active Server

Page to deliver complex reports for vendor and customer status updates.

• Trained users of customized program in running reports, basic report writing and further

implementation of software.

• Assisted management with corporate sales and marketing presentations to multi-national

organizations.

• Managed reporting and Change Management programs for implementation of new business systems.

Internship

August 1991 – August 1994

Richard Nixon Library and Birthplace in Yorba Linda, CA

Public Affairs office intern for all special events.

Education:

Boston University Boston, MA 02115 December 2006

Masters in Educational Media and Technology

California State University US-CA-Fullerton 92831 June 1991

Bachelor of Arts Degree - Foreign Language, French

Foreign Languages

French (Fluent), German (Conversant)

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