Customer Service High School
Resume:
KIMBERLY OSTRAND
APPLETON, WI 54914
OBJECTIVE
I am looking for a position with security and possibility for advancement, a chance to
further my education by learning new skills in a diverse work place.
EDUCATION
High School Diploma from Sturgeon Bay High School class of 2003
WORK EXPERIENCE
Door County Advocate June 2003 August 2004
233 N. 3rd Ave
Sturgeon Bay, WI 54235
Duties – Delivery/Customer Service. Delivery of product throughout the county (in
company/personal vehicle), part time phone sales for magazines, newspapers, assisted in
dock coordination, Example unloading, organizing and redistributing of newspaper,
magazines to fill daily orders
Super 8 Motel of Sturgeon Bay March 2004 August 2004
409 Green Bay Rd.
Sturgeon Bay, WI 54235
Duties Front Desk Attendant: customer service, computer experience, booking
reservations, checking customers in and out, nightly audit reports, answering phones and
service calls, also aided in laundry, pool supervision, breakfast setup and tear down,
cleaning of guest rooms and over all lobby area.
Live In Nanny February 2005 July 2005
For Amanda Brickham (sister)
Duties Taking care of a two year old for the first 2 months and also a newborn
after that. I cared for and taught my niece and nephew for six months when their mother
returned to work.
Cousins Subs West July 2005 November 2006
120 W. Fox River Dr.
Appleton, WI 54914
Duties Cashier/sandwich maker, stocking, customer service and answering
phones. Moved up to Night Manager Duties included: inventory counts, answering
phones, counting down cash drawers, bank deposits, nightly reporting, and closing.
Goodwill NCW November 2006 August 2008
1341 W. Spencer St.
Appleton, WI 54914
Duties Production floor as a sorter, sorting through donations and regulating
product for other workers to sort through. Also organized weekend donation drives:
collecting donations, handing out receipts. I then moved into an Operations Support
Assistant position, duties included: truck routing for all 20 stores in north central WI., data
entry on several different reports in Microsoft Excel, maintaining live documents on our
website, limited power point work, collecting and comparing company profit numbers for
international reporting, routing in product from vendors, answering customer calls, making
transportation calls, and surfing the internet for new and improved product and better
pricing.
Cousins Subs West – August 2008 February 2010
120 W. Fox River Dr.
Appleton, WI 54914
Duties Cashier, sandwich maker, stocking, customer service and answering
phones. Moved up to Manager Duties included: inventory counts, answering phones,
counting down cash drawers, bank deposits, nightly reporting, and closing.
Sonic Drive In February 2010 Jan 2011
3310 W. College Ave.
Grand Chute, WI 54914
Duties Order taker, cashier, expediting, stocking, cleaning, customer service,
training other employee's. I have been offered higher positions within the company but
because of the hours and my family life I have declined them.
Kelly Services, Plexus – August 2010 March 2013
N700 Cty Rd CB
Appleton, WI 54913
Duties – Production floor associate, fallowing detailed instructions to make several
parts for machines, using power tools, installing parts to machines, meeting production line
needs.
Convergys May 2013 March 2014
W6280 Aerotech Dr,
Appleton, WI 54914
Duties – Call center hourly employee. I answer phone calls and provide great
customer service as well as knowledge of the products I have to offer the customers. It
required a school like training program for six weeks in a class room setting with a lot of
knowledge to be learned in a short period of time.
ADDITIONAL INFORMATION
I have attended and completed a leadership class called “Caring Leader” along with a First
Aide class through Goodwill. The leadership class helped me to improve my
communication and customers service skills to better deal with customers, co workers and
vendors; it taught me many things about diversity in the work place and how to apply my
knowledge to an everyday work environment. In the First Aide class I was CPR and AED
certified. These certifications have now lapsed.
I am a self driven fast learner who loves to work with the public. I would love the
opportunity to work and advance within your company.
Contact this candidate