Customer Service Manager

Dawna R. Stone

*** **** ******

Darlington, SC **532

Phone: 843-***-****

Employment History

Night Audit Manager

**/**** - **/**** ******** Myrtle Beach Captains 901 S. Ocean Blvd, Myrtle Beach, SC

Quarters Resort

Night Audit Manager duties consisted of decision making, customer engaging for exceptional level of customer

service, verifying, balancing, working with hotel security in crisis situations, computed bills, auditing the daily guest

ledger, handling duties of front desk, and recording financial transactions reported by system and transferring to excel

for the department heads, compiling and checking daily records, system, compiling, computing bills, food and

beverage posting for restaurants. Answered customer complaints, phone lines and solving issue of distress, handling

inquiries for up to 369 rooms to insure satisfied customer service and repeat business. Experience with hotel systems

such as RDP, Guest Mate, IQ Ware, and Opera

Call Center Reservation

06/2012 - 01/2013 Vacation Myrtle Beach Call Center 6900 North Ocean Blvd, Myrtle Beach, SC

Reservations Center duties consisted of receiving and returning calls from 13 sister properties. Selling reservations and

assisting guest calls to proper hotel. Answering all questions and concerns for the properties.

Night Auditor/ Sea Dip Resort

07/2011 - 01/2013 Court Capri Motel/ Atlantica/ Sea Dip 2608 N Ocean Blvd, Myrtle Beach, SC

resorts

duties consisted customer engaging, verifying, balancing, working with hotel security in crisis situations, computed

bills, auditing the daily quest ledger, handling duties of front desk, and recording financial transactions reported by

system, compiling and checking daily records, system, compiling, Answered customer complaints and solving issue of

distress, handling inquiries for up to 100 rooms to insure satisfied customer service and repeat business.

Front desk duties consisted of keeping and balancing a cash drawer, maintaining inventory of vacancies, reservations,

and room assignments collected payments and making change for guests, computed bills, experience using calculating

machine, multi phone lines, and computers, including excel, and experience with hotel systems Guest Mate,

Night Audit Manager

06/2010 - 07/2011 Vacation Myrtle Beach Hotel 901 South Ocean Blvd, Myrtle Beach, SC

Blue/Captain Quarters

Night Audit Manager duties consisted of decision making, customer engaging for exceptional level of customer

service, verifying, balancing, working with hotel security in crisis situations, computed bills, auditing the daily quest

ledger, handling duties of front desk, and recording financial transactions reported by system and transferring to excel

for the department heads, compiling and checking daily records, system, compiling, Answered customer complaints

and solving issue of distress, handling inquiries for up to 369 rooms to insure satisfied customer service and repeat

business.

Front Desk Agent

06/2009 - 09/2009 Court Capri Motel 2610 N Ocean Blvd, Myrtle Beach, SC

Front desk duties consisted of keeping and balancing a cash drawer, maintaining inventory of vacancies, reservations,

and room assignments collected payments and making change for guests, computed bills, experience using calculating

machine, multi phone lines, and computers, including excel, and experience with hotel systems Guest Mate.

Front Desk Agent

04/2008 - 11/2008 Court Capri/ Atlanta Hotels 2608 North Ocean Blvd, Myrtle Beach, SC

Front desk duties consisted of keeping and balancing a cash drawer, maintaining inventory of vacancies, reservations,

and room assignments collected payments and making change for guests, computed bills, experience using calculating

machine, multi phone lines, and computers, including excel, and experience with hotel systems Opera

Front Line Sales

04/2007 - 02/2008 Wyndham Vacation Resorts 1000 2nd Ave South, North Myrtle Beach, SC

Meeting and greeting guest of vacation club as well as potential new customers for purpose of selling vacation

ownership.

Store Manager

06/1986 - 01/2007 The Bridal Hut Of Florence 1605 West Palmetto Street, Florence, SC

Managed retail bridal store, overseeing sales floor, employees, interviewing, hiring staff, and keeping procedures and

practices. Planned daily operations of a retail store, and prepare work schedules, directed employees in work task,and

trained team. Opened and locked business. Provided excellent customer service and sales for repeat business.

Formulated pricing policies on merchandise according to requirements for profitability of store operation, ordered

merchandise, prepared requisitions to replenish merchandise on hand, attended apparel marts as buyer. Coordinated

marketing and advertising programs, as well as sales promotion activities, and monitored inventory. Reconciling cash

with sales receipts and keep operating records, and some bookkeeping, including banking, preparing daily records of

transactions and payroll.

Education and Training

Issuing Institution Location Qualification Course of Study

South Florence High Florence, SC High School Equivalency Diploma General High School Curriculum

Objective

To secure a growth-oriented position in an industry this will allow me to effectively utilize my skills to produce

profitability.

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