BRIAN D AMPOLSK

610-***-****

aceniz@r.postjobfree.com

http://www.linkedin.com/in/bampolsk

Summary:

UNIX Systems Administrator and Built and managed Run and

Supervisor Maintain Teams

Delivers high quality customer Manages SLAs, Change, Incident,

support and Problem details

Escalates to Help Desk Levels Focused on repeatable effective

processes

Maintains accurate, timely Reduces Ticket Backlogs

documentation for all events

Create and deliver training to Available for Travel, Can work

users and technical audiences remote

Professional Experience

Computer Sciences Corporation (CSC), Bala Cynwyd, PA 1995-2013

AIX Manager 2012 - 2013

Directed Run and Maintain Team applying ITIL: 20 members

. Supported 900+ servers in a heavily virtualized AIX environment.

. Organized, oversaw and tracked OS, firmware and Hardware Management

Console (HMC) upgrades.

. Made sure that Service Level Agreements (SLAs) were met and that all

tickets were handled in an appropriate and timely manner. Reduced SLA

breaches by 75%.

. Reduced ticket backlog by 90%.

. Led Service Restoration Teams in triage efforts during system outages

and slowdowns in a data center and a plant environment where slowdowns

are equivalent to system outages. Reduced average outage time by 50%.

. Assembled required resources for Service Restoration and Cooperative

Work team events to assure the successful remediation of service

incidents.

. Provided and supervised the generation of Root Cause Analysis in

outage events.

. Managed 24x7 On call rotation, including both stateside and offshore

personnel.

. Provided emergency technical support as needed.

. Created and oversaw the use of a Standard Operating Procedure (SOP)

document repository on the corporate portal. Maintained historical

incident resolution data.

. Responded to audit requirements, including vulnerability and security

fixes.

Unix Manager 2010 - 2012

Built Unix and iSeries teams from the ground up.

. Participated in transition of services from in-house to CSC.

. Interviewed and hired Unix System administrators for Run and Maintain

Unix team: AIX, Linux, Solaris, HP/UX.

. Hired strong Unix personnel to fulfill the needs of the client.

. Made sure that each team member had the tools required to be

productive in the environment.

. Instilled a sense of urgency and teamwork in daily Run and Maintain

operations.

. Instilled strong process orientation.

. Led migration of over 400 servers from multiple data centers to a

single centralized data center and worked with client representatives

to insure a smooth transition.

. Provided technical support to client base.

. Performed annual performance evaluations of team members.

. Rebuilt iSeries (OS400) team that had been decimated by resignations.

AIX Technical Lead 2006 - 2010

Technical lead for team of seven AIX administrators for a large aerospace

company in an advanced CadCam CATIA environment.

. Provided leadership in all areas of AIX administration including High

Availability via HACMP, OS upgrades, firmware upgrades and OS level

support of a variety of applications.

. Supported PDMS engineering document repository, Teamcenter FlexLM

license manager and other applications.

Systems Administrator 1995 - 2006

Conducted and provided system administration in variety of complex, multi-

platform environments, primarily AIX and Solaris.

. Supported network configuration, system imaging, providing user access

using Access Request Lists (ACL) and general user support activities.

. Provided desktop and user support in both Macintosh and Windows

environments.

. AIX administrative support to CATIA and SAP users.

. Worked with Shark and EMC storage on AIX servers.

. High Availability (HA) Failover testing and added system resources in

HA environment.

. Managed LPARs from HMC.

. Performed software and firmware upgrades to HMC.

. Perform firmware and microcode updates on a broad variety of RS6000

CPUs and other devices, including SCSI and Fiber Channel (for ESS

Shark connectivity).

. AIX Maintenance Level upgrades and patch installation.

. Wrote and maintained KSH shell scripts.

. Unix System support for PDM project team in a complex CATIA/PDM

environment.

. Supported RedHat Linux clusters on a Dell platform for very high speed

mathematical simulations.

. Provided extensive system support under strict change control policy

environment.

. Implemented and tested disaster recovery policies.

. Worked on proposal for major outsourcing of large banking

organization. Primary responsibility in this project involved

developing specifications and cost models for mass storage platform in

complex mainframe-Unix-NT environment. Developed cost analysis

template for it.

. Taught Unix classes and provided technical support to Junior System

Administrators

Education, Professional Development & Training

. BA Philosophy, University of New Orleans

. Two years graduate study in Philosophy, Louisiana State University

. AIX System Administration

. HACMP administration

. ITIL training

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