Customer Service Sales
Resume:
EDWARD J. POPE USA
High Point, N.C.
China (86-158******** ********@*******.***
CAREER SKILLS/KNOWLEDGE
Sourcing Products Quality Control
Vendor Relations
Sales/marketing Operations Management
Product Development
Customer Service Market identification/penetration
Revenue growth strategies
CAREER EXPERIENCE
Skyline Furniture, Shanghai, China
(2013 to Present)
President
Develop new products and locate sources, negotiate cost, work with current
customers in developing new merchandise. Contact new/potential customers
and suppliers. Develop products for Skyline Furniture for U.S. market. Hire
and manage a team of sales people for US leather upholstery and cut/sew
products. In total charge of all products manufactured and shipped to the
U.S. Manage sells, customer service and marketing.
Yi Hau Timber Corporation, Suzhou, China
(2012 to 2013)
VP Overseas Operations
Operations manager for 5 manufacturing plants, four case goods and one
upholstery factory. In charge of quality, production, assist in product
development, sourcing materials, training staff and customer service
issues.
ASIA LEADER INTERNATIONAL, Hong Kong, Dalian, China (1999 to
2012)
President
Locate sources for merchandise produced outside the U.S. with focus mainly
in the Far East. Establish offices, hire locale staff and experienced
quality control inspectors. Assist in the development of new products.
Consultant for retail companies establishing direct container programs.
International sales and marketing development. Negotiate manufacturing and
shipping cost. Develop international sales and marketing teams. Monitor
production for quality and design adherence. Inspect and control packaging,
loading containers and proper documentation. Locate factories, develop
product and set-up direct container programs for retailers. Work with all
type's furniture, home d cor, textiles, leather, bedding/bath, accent
pieces, for home and contract.
EDWARD J. POPE page 2
UNIVERSAL FURNITURE CO. LTD., Hong Kong
(1994 to 1999)
Director of Far East Operations
Far East operations manager, based in Hong Kong and Singapore. Worked with
product development, production scheduling, quality control, packaging and
shipping all products manufactured in the Far East. Total management
responsibilities for 29 retail locations and 5 distribution centers. Manage
international Sales.
Developed inventory control program to regulate stock levels, damages,
deliveries and stock balances. Reduced operating cost by 30%. Total
responsibility for day to day operations, maintaining budgets, expenses and
purchases. Manage 29 retail locations, buy and price products not
manufactured by company. In charge of international sales group with sales
exceeding $100m.
ROBINSON'S STORES, Detroit
(1989 to 1994)
VP Stores
Manage and direct the operation of 11 retail stores and 2 distribution
centers with sales of $75m.. Hire and train executives, review and approve
all purchases and expenses. Increased sales from $52m to $75m. Improved
warehouse efficiency and reduced operating cost 40%. Developed sales
training course for stores. Created advertising programs, sales aides and
events.
EDUCATION
PhD, International Business Analysis, Cambridge International University
MBA, International Business Management, Cambridge International University
Seminars:
Tobler- Customer Focused Selling
Freidman- Management, Operations, Sales
American Learning Institute- Interact &
PSS-I,II,III Professional Selling Skills
Currently living in the Far East, willing to travel and live where/when
needed
Contact info:
US Phone: 336-***-****
China Phone: 86-158********
E-mail: ********@*******.***
Contact this candidate