Customer Service Administrative Assistant

Cheryl A. Dessesow

**** **** *****, ***********, ** 20781

Phone: 301-***-****

Email: acenh6@r.postjobfree.com

Objective

Executive Administrative professional, eager to leverage thirty plus years of business

experience and skills, secure a position utilizing my knowledge and expertise.

Skills

• Excellent organizational, communication, office technical and interpersonal skills

• Experienced and detail orientated to assist and interrelate with senior level personnel

• Ability to manage and facilitate in a fast pace, complex challenging business environment

• Critical analysis of data and security documents

• Technical support for Executive staff

Work Experience

2012 – Present T-Symmetry (Contractor - IBM), Washington, DC

1985 - 2012 IBM Corporation, Washington DC, /Bethesda, Maryland/ Rye, New York

• Provided administrative support to internal and external senior level executives and other

dignitaries

• Responsible for coordinating and scheduling executive business events/meetings in-house

and off site venues

• Manage professionals’ calendars by scheduling meetings and resolving conflicts

• Coordinated monthly meetings, teleconferences/video conference calls and procure special

equipment as requested

• Compiled and managed highly sensitive/classified information

• Department Event Planner for retirements, service anniversaries and Team Building events

• Extensive knowledge/experience in assembling itineraries for domestic and international

travel arrangements and visa applications, as well as resolving customer service concerns

with intercompany departments

• Prepare expense reports for senior level executives

• Participated in special national and international administrative task force projects

• Maintained global managerial charts and Human Resource records

• “Go To” contact person for IT system solutions/Help Desk support and Human Resource

• Move Coordinator for an external mass move of over 450+ employees

• Demonstrated leadership as a Senior Executive Administrative Assistant and mentor

• Superb Front Desk telephone skills, etiquette and training

Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all

projects

Demonstrated the ability to learn new organizational processes, workflows, policies and procedures

with minimal ramp-up time

Building and maintaining distribution lists for 200+ employees

Building and maintaining organizational charts for Executive leadership and external clients

Performed charging reconciliation for Operations Management

Executive/Administrative Assistant

2012 – Present T-Symmetry Inc (Contractor – IBM) – United States Citizenship &

Immigration Transformation Program, 800 K Street NW,

Washington, DC 20001

2008 – 2012 IBM Global Business Services - United States Citizenship & Immigration

Transformation Program, 800 K Street NW, Washington, DC 20001

2006 – 2008 IBM Global Business Services, Bethesda, MD 20817

1999 – 2006 IBM Global Financing, Bethesda, MD 20781

1996 – 1999 IBM Requirements & Business Controls, Bethesda, MD 20817

1985 – 1996 IBM Support & Services, Bethesda, MD 20817

1984 – 1985 IBM Office Systems Administration, Rye, NY 10580

IBM Completed Courses:

*Diversity Awareness

*Seven Habits of Highly Effective People

*Everyone’s A Customer

*Time Management

*Images of Excellence

*Leadership and Teamwork

*Maximizing Your Time and Talent

*Skills of Effective Listening

*Writing Advantage Workshop

*First Things First/What Matters Most

Completed TrainingCourses: *DHS Basic Records Management

*DHS Electronic Records Management

*Computer Security Awareness

*A Culture of Privacy Awareness

*Ethics Gifts from Outside Sources

Recognition/Certification:

Government Security Clearance “Entry on Duty - EOD”

1984 – 2011 Recipient of 15 IBM Informal Awards and 11 Team Awards

Professional Skills: Microsoft Office (WORD, EXCEL, POWER POINT, OUTLOOK)

Lotus Smart Suite (Freelance Graphics, WordPro and 1-2-3)

Education: Prince George’s Community College

American Sign Language

Berkeley College, White Plains, New York

Associates Degree – Business Administration

Gorton High School, Yonkers, New York

Volunteer Opportunities:

Jubilee Support Alliance and Jubilee Housing

9/11 National Day of Service and Remembrance

Helping Hungry Homes Food Bank

Annual IBM Easter Sunday Supper at NIH Children’s Inn

Take Your Children To Work Day

Employee Charitable Contribution Campaign

Hoops for the Homeless

Christian Mentoring and Transition (CMAT)Program

References: Available upon request

Contact this candidate