Customer Service Rep
Resume:
Monique Davis
Warrensville Hts, OH, 44128
acengw@r.postjobfree.com
CAREER SNAPSHOT
• 10 years of commended performance in key customer service and support
roles. Exemplified through customer and peer compliments
• Expert in customer care/communications, problem solving, relationship
building, and user training/support
• MS Office power user
• Constantly maintains a positive attitude while working with various
backgrounds and temperaments
• Exceptional written and verbal skills
• Good attendance and punctuality
• Analyzes and effectively problem solves
• Consistently manages time and workload effectively
• Produces quality work under extreme pressure
PROFESSIONAL EXPERIENCE
DATA SCAN FIELD SERVICES, Solon, OH
Customer Service Rep, Mar 2012 – May 2014
Handle inbound and outbound calls in a call center environment on automated
dialer
Enter and verify customer information in company database
Schedule and confirm appointments between customers and automotive field
inspectors
Monitor the completion of inspections while responding to client calls and email
inquiries
Assists inspectors with scheduling conflicts as well as mileage reimbursement
requests
NEW YORK LIFE FOR DELPHI STRATEGIC STAFFING, Lakewood, OH United
States
Customer Service Rep, Dec 2010 – Jan 2012
Developed working knowledge of all Fixed and GLI Products and Services,
Annuities/Life Insurance, qualified and non qualified plans, product options
and features, state regulatory and departmental standards and goals
Assisted financial service agents with reviewing annuity applications for
processing
Advised of errors and any omitted information as well as required
documentation
Assisted with assembly and shipping of new policies
ALLSTATE FOR KELLY SERVICES, Hudson, OH United States
Customer Service Rep, Nov 2007 – Jul 2008
Reviewed insurance policy to determine coverage
Provided customer service, such as limited instructions on proceeding with
claims or referrals to auto repair facilities or local contractors
Contacted insured or other involved persons to obtain missing information
Handled calls within high volume call center
CONNECTICUT LIGHT AND POWER, Windsor, CT United States
Customer Service Rep, Mar 2003 – Jul 2007
Verified readings in cases where consumption appeared to be abnormal, and
recorded possible reasons for fluctuations
Connected and disconnected utility services at specific locations
Collected past due bills
Conferred with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or obtain
details of complaints
Checked to ensure that appropriate changes were made to resolve customers'
problems
Determined charges for services requested, collected deposits or payments, or
arranged for billing
Provided telephone and online customer service/support within high volume
call center handling average of 95 calls per day
THE HARTFORD, Southington, CT United States
Property and Casualty Rep, Jan 2000 – Jan 2001
Calculated premiums and established payment method.
Performed administrative tasks, such as maintaining records and handling policy
renewals.
Processed new policy requests per potential and existing customers as well as
dealership personnel
SOUTHERN NEW ENGLAND TELEPHONE COMPANY, Meriden, CT United
States
Directory Assistance Operator, Jan 1999 – Jan 2001
Listened to customer requests, referred to alphabetical or geographical
directories to answer questions and provide telephone information.
Suggested and checked alternate spellings, locations, and/or listing formats to
customers lacking details or complete information
Offered special assistance to persons such as those who are unable to dial or
who are in emergency situations
Handled calls within high volume call center
E D U C AT I O N
Saint Thomas Aquinas, New Britain, CT United States
High School Diploma, June 1996
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