Sales Customer Service

GREGORIO S. GALANO JR

[pic]

Home Address: Madinat Khalifa North Doha, Qatar

Mobile: +974-********

Email Address: **********@*****.***

CAREER OBJECTIVE

. Substantial experienced and outstanding skills in customer service

with 15 years in sales

. Accustom to work in fast faced environments with the ability to think

quickly and successfully deal with different type of customers

. Excellent interpersonal skills, ability to work well with others in

both supervisory level or support staff role as well

. Willing to relocate and travel to other location

WORK EXPERIENCE

Company name: IKEA

Position: Furniture Senior Sales

Date inclusive: September 2012 - May 2014

Location: Doha Qatar

Job Responsibilities:

. Supporting the line Manager by participating in the process of monthly

forecasting by receiving inputs relating to product/ range from

various departments.

. Working closely with the Operation Manager and Line Managers in

ensuring smooth store operation by ensuring all standards relating to

merchandising are implemented and followed to maintain brand

integrity.

. Supporting all marketing and promotional measures by ensuring that

suitable changes and modifications in merchandising is approved by

Store Manager.

. Responsible for high standards of customer service standards in all

areas of operations, by ensuring that all store staff have complete

knowledge about their functional areas so as to perform their jobs

effectively

. In consultation with the Line and Sales Managers, responsible for

minimizing over stock or stock out situation by ensuring the

maintenance of optimal levels of stock and minimizing inventory of

ageing stock.

. Supporting the process of developing the store by proactively updating

knowledge about advances in Hardware/ Lifestyle business locally,

within the region and within the international market

Company name: Home Centre llc

Position: Furniture Sales Supervisor

Date inclusive: June 2005 to July 2012

Location: Abu Dhabi, United Arab Emirates

Job Responsibilities:

. Together with the Logistics department, ensures that sales forecasts

of all products in Furniture department are adapted to the sales

pattern so that the ordering process of goods leads to a healthy stock

situation.

. phases in and out range continuously during the year

. Ensure that the store is in shape as new and has a strong commercial

basics level in the Home furnishing business during all opening hours.

. Together with the Com & In team, secures that store provides a

commercial range presentation in the home furnishing business and that

customers perceive the store as a competent home furnishing

specialist.

. Review daily stock level on all products in his assigned area and

recommends orders to the Shopkeeper

. Ensure that Showroom area is properly staffed with trained and

qualified co workers during all opening hours. People Management and

Development.

. Act as Payroll administrator and be a super user for the Staff

Management System and generate the schedules using the system. Monitor

attendance of the sales co-workers and monitor sickness and other

absences levels.

. Motivating the sales staff towards achievement of work objectives.

Support the team to achieve their objectives by ensuring they

understand the company business plan and objectives.

. To manage the selection, training and development programs for new co-

workers

. To participate in the recruitment and selection of the sales co-

workers when vacancies arise.

Company name: HOME CENTRE LLC

Position: Sales Representative

Date inclusive: Nov 2002 to May 2005

Location: Dubai, United Arab Emirates

Job Responsibilities:

. Promote the sales of products by spotting and seizing sales

opportunities, offering alternatives solutions to problems and

suggesting add on sales in order to achieve the established sales

target.

. Suggest means of sale improvement to his supervisor as well as

determining "slow moving" or "non-selling" items and suggesting sales

action.

. Maintain a fully display of products via merchandising methods as laid

down by the company

. Remain aware of developments in the local market by being attentive,

to information given by customers, to advertising and promotions in

the media and also by making scheduled market visits so as to be able

to maintain the company's competitive advantage and to properly advise

customers.

. Keep an update on changes in the company's products range such as new

items or changes in existing items as well as informing the Sales

Manager of any customer's problems/comments on the product range or

gaps in the range.

. Conduct a daily detailed inspection of his assigned area so as to

review the availability and positioning of price labels, product

information tags and other communication media.

. Review daily stock level on all products in his assigned area and

recommends orders to the Shopkeeper

. Meet the needs of customers by being understanding and sensitive to

diverse customers, by initiating and developing effective working

relationships with the customer and by establishing trust and

confidence with the customers.

. Determine the customers' requirements, to prepare a proforma invoice.

. Maintain contact and advising customers on news or recently received

items of customer's interest or which have been reserved as well as

following up on quotations sent in an effort to convert to actual

sales.

EDUCATION

1991 - 1995 philippine maritime institute Manila, Philippines

1

Bachelor of Science in Marine Transportation

PERSONAL DETAILS

A natural born Filipino, born on January 05, 1975 at Manila

Philiipines, married, physically fit. A strong personality that can lead a

team to achieved its goal.

CHARACTER REFERENCE

Available upon request.

Contact this candidate