ROBERT M. ETTINGER

**** ******** ***** **. ( Cleveland, OH 44106 216-***-**** (

acencs@r.postjobfree.com

SUMMARY

Healthcare Management Professional with extensive experience working for

teaching and tertiary healthcare organizations as well as private

companies. Proven abilities in budgeting, systems planning, employee

relations, and training/development. Customer-focused with strong operation

background and strategic planning skills.

PROFESSIONAL EXPERIENCE

WALGREENS / TAKE CARE HEALTH SYSTEMS, Cleveland, OH 2010-2013

Strategic Account Executive / Director - Site Operations

Oversees the management of 8 individual health centers (Primary Care,

Occupational Medicine, Physical Therapy, Chiropractic Care, Fitness and

Wellness), including multiple site implementations. Manages in the areas of

hiring, staff development and the management of site's performance.

Provides effective coaching, feedback and developmental action plans to the

site supervisors. Responsible for the creation and monitoring of individual

site budgets, P&L performance, client reporting, client relations,

strategic planning and all marketing.

. Responsible for a $10 million book of business with clients across

the United States and consisting of Occupational and Primary Care on-

site clinics, Pharmacy Benefit Management, and on-site Pharmacies.

. Achieved and maintained a 20-35 gross profit percentage for 100% of

clients.

. 100% Client Retention in 2012-2013. 93% Client Retention Rate in

2011. 97% Client Retention Rate in 2010.

. Initiated healthcare offering expansion for 42% of clients.

. Successfully performed quarterly and annual strategic business

planning sessions with all clients.

UNIVERSITY HOSPITALS, Cleveland, OH 2009-2010

Practice Administrator - Reproductive Biology

As Practice Administrator, provided leadership and responsible for

financial performance, business development, patient care initiatives,

marketing programs for professional activities.

. Provided $1.1M positive contribution margin for a practice that had

not achieved profitability in a five year period.

. Managed a five site practice and $16 million budget with

responsibility for overall practice operations and support functions

including physician, clerical, clinical, billing, academic and

research programs and activities.

. Expanded and streamlined practices to increase charges by 6% and

revenue by 4%. Decreased overtime by 74%.

. Oversaw patient flow redesign to increase new patient visits by 12%

and established patient visits by 8%.

. Worked with Hospital Leadership, Department Chairman and Physician

Leadership to develop business plans including physician

recruitment, departmental expansion/implementation or new program

development and the implementation of health system initiatives.

. Communicated effectively with Physicians, Staff and Administration

on complex practice management issues.

TAKE CARE HEALTH SYSTEMS, Cleveland, OH 2007-2009

Director - Site Operations

Established and managed annual operating budget and staffing models for

clients. Responsible for contract proposals, clinic service growth,

marketing of sites/ services, and negotiation processes. Set expectations

for site performance and provided feedback regarding performance to goals

and contract/client expectations.

. Responsible for a $15 million book of business with12 clients in the

Washington DC, Kansas City and Ohio regions, consisting of 17 wellness

and/or fitness centers and 100 staff members.

. Successfully developed, presented and initiated business expansion

plans for 44% of current clients.

. Spearheaded multiple site start-up implementations at four new clinic

locations.

. Achieved and maintained a 20-35 gross profit percentage for 100% of

clients.

. Proposed and deployed IT solutions for each wellness center -

including potential interactive medium for each individual client and

covered life.

CLEVELAND CLINIC, Cleveland, OH 2005-2007

Administrator - Center for Neurological Restoration

As Practice Manager, provided administrative leadership and responsible for

financial performance, business development, patient care, marketing

initiatives, regulatory and research activities. Supported surgical and

medical physician and nursing staffs, along with reimbursement, research

and front-line staffs.

. Reversed a negative contribution margin and successfully exceeded

budget projections by 106% through expense reduction, increasing

volume and sharing resources.

. Established procedures for clinical schedule to optimize available

physician time and patient need, increasing outpatient visits by 10%

and surgical volume by 6%.

. Developed business plans to expand medical and surgical practices to

new physical locations and to include new product lines.

. Coordinated with Managed Care to establish carve-out rates with

certain payers to increase reimbursement rates for targeted surgical

procedures.

. Worked with Finance and Treasury, successfully increasing modeled

reimbursement rates for medical practice by 8%.

. Collaborated with Department of Quality to gauge patient

satisfaction and develop departmental changes to increase standards

and outcomes.

. Provided highest employee satisfaction survey results within the

Division of Surgery for 2005 and one of the highest participation

rates for the 2006 survey.

CLEVELAND CLINIC, Cleveland, OH 1996-2005

Manager - Patient Access Services (1997-2005)

Oversaw 1100 inpatient Bed Utilization and Hospital Reservations area, two

Emergency Departments, Hospital Transfer/Critical Care Transport Center and

Provider Enrollment area. Managed four supervisory and 70 front-line staffs

for 24/7 sections.

. Improved patient throughput and accurate patient placement, patient

wait times were diminished and enabled capacity forecasting by

designing and implementing multiple electronic systems.

. Increased overall hospital occupancy percentage from 78% to 93% by

establishing Team Leaders for medical specialties improving patient

throughput

. Decreased emergency department diversion hours by 67% over a 36

month period by managing hospital volume.

. Hospital Transfer volume improved by 19% in 36 month period.

. Led team to reduce $20 million in unbilled professional charges

for government payers by 75% in an 18 month period.

. Developed and maintained database application for all billable

providers, providing individual clinical areas real time status of unbilled

charges.

OTHER RELEVANT EXPERIENCE

Cleveland Clinic - Supervisor, Patient Access Services 1996-

1997

The Ohio State University - Program Assistant, University Orientation

1989-1996

The Ohio State University Hospitals - Unit Coordinator 1983-

1989

EDUCATION

Bachelor of Arts, English

The Ohio State University, Columbus, OH

PROFESSIONAL DEVELOPMENT

Numerous programs, conferences and seminars including Healthcare Finance,

Information/Billing Systems, Patient Throughput, Strategic Development,

Patient Satisfaction and Employee Satisfaction

Certified Healthcare Access Manager (CHAM)

TECHNICAL SKILLS

Word, Excel, PowerPoint, Access, Outlook, Visio

AFFILIATIONS

Healthcare Financial Managers Association (HFMA)

Healthcare Information Systems & Society (HIMSS)

National Association of Healthcare Access Managers (NAHAM)

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