Customer Service Representative
Resume:
Anne Hyang Ja Hardy
Coralville, Iowa 52241
319-***-**** E mail: acenb4@r.postjobfree.com
Career Objective
I want to work for a company who will allow me to use my expertise, expand my
knowledge, problem solve, work independently and or with others, to be an asset for
them. I want this company to be the career that I become a family with and continue with
until I need to retire.
Summary
16+ years of providing excellent customer service in different fields of interests.
•
3 years of experience as a Customer Service Representative for RR Donnelley & Sons.
•
5 years of experience as an Information Specialist II – worked with FSAIC (Federal Student
•
Aid Information Center) department for Vangent.
7+ years of experience as a Licensed Automobile Insurance Agent for Geico.
•
12+ years as a Certified Nurse’s Aide working in homes, Nursing Homes, all different
•
departments in Hospitals.
4+ years as a certified lifeguard and baby sitter.
•
Multi faceted people person – assisted students with all aspects with their Free Application for
•
Federal Student Aid; took Ombudsman calls at the FSAIC level, the last resort department that helps
borrowers in extreme financial situations.
Highly proficient in business computer software – adept at working in Microsoft Excel, Word,
•
Works, Outlook, Google Docs, Emails, Lotus Notes, EPIC, Custom Point, Custom Buy, WCSS World
Wide Customer Service, CRDM.
Passionate about diversity – served as the Activity Coordinator on the Diversity Committee at
•
Vangent; developed strong interpersonal relationships with employees and trained them in areas of
diversity in the workplace.
Contagious, positive personality – extremely well suited for customer service and ongoing
•
customer relations; exhibit a strong sense of empathy and patience while delivering strong selling
technique.
Professional Experience
RR Donnelley & Sons 2011 2014
•
I was employed as a Customer Service Representative II who also processed some Customer Service
Representative III requests daily. I worked on the computer daily & on the phones most of the time for
the behind the scenes of a corporate printing press. I assisted with the sale representatives,
navigators, customers, & co workers. I processed estimates, quotes, sales orders, projects, ran reports
(daily, weekly, monthly, quarterly), projects, problem solve for multiple customers. I would help create
corporate forms, labels, envelopes, banners, mailings, note pads, medical forms, tax forms, electronic
booklets, keep inventory of stocked items. Research why invoices were not paid and find solutions to
get them paid. I handled about three hundred requests per month. I also serviced on the Employee
Committee which help organize employee activities inside the office and outside the office to help co
workers get to know each other better and keep morale.
ACT 2010 2011
•
I was employed as a contingent customer service at ACT. I have input data entry for the ACT tests and
emails. I have worked on the phones as a customer service representative for the Scholarship
Department. I assisted with the applications, processing, emails, and the customer service of the
potential clients. I currently assist with the ASE (Automotive Service Excellence) help desk. I am
working on the phones registering applicants, taking payments, assisting with their questions and
concerns.
Vangent 2005 to
•
2010
Worked as an Information Specialist II for the FSAIC department. Handled FEBI calls such as FSAIC,
borrower tracking, Ombudsman and e mails. Answered callers’ questions, finding out about their
needs related to student loans, grants, scholarships and federal work study. Helped write the questions
and format of the FAFSA (Federal Student Aid Applications). Assisted people with all aspects with
their Free Application for Federal Student Aid. Handled Ombudsman calls from the FSAIC
department level. Helped borrowers in extreme financial situations to find a solution to their problems
with their student loans. Fielded calls six and one half hours per day. Assisted callers with a wide
range of concerns and issues, helping them find a resolution that is best for their situation, while still
following the Department of Education’s guidelines. Became particularly adept at navigating the
websites necessary for Ombudsman calls.
Geico Employees Automobile Insurance 1998 to
•
2005
Served as a licensed insurance agent. Worked on daily customer service, sales, retention, and
underwriting. Proved that I work well on computers and can multitask: Handled an average of 60 70
calls a day. Continually dealt with policyholders in caring for their auto insurance. Dealt with difficult
situations by finding the problem then working out a solution. Mastered Excel, Word, Works and
Outlook. Completed billing tasks and protected the company’s confidential information. Served on the
Community Committee and the Diversity Committee. Assisted with training and coaching new
employees who were going into the customer service field. Developed learning programs, designated
tasks and followed through to make sure that they were implemented. Led group meetings and
continually came up with new contests to motivate employees. Completed endorsements, billing and
underwriting.
Traveling CNA 1986 to 1998
•
Worked as a Certified Nurses Assistant. Served in different fields, locations and areas. Worked in
myriad departments in hospitals, nursing homes and home health care, caring for the patients and
their families. Gained skill in areas from the adult psychiatric department to the cardiac department.
Acquired great knowledge about medical terminology and medical work, as well as experience in
nurturing, caring and empathizing with the patients, families and health co workers.
Education
Iowa Wesleyan College 1989 1991
As an undergraduate student, I served on the Student Senate, Member of the Pi Beta Phi Sister,
secretary and the treasurer, Math tutor, Life Guard, Cheerleader, and a Library Assistant.
Experienced working with federal work study program as an undergraduate student.
Iowa Methodist School of Nursing College. 1993 1997
Completed nursing clinical study, caring for patients in hospitals, homes, and nursing homes.
Contact this candidate