Sonya Malone

Office Coordinator - Harbor Hospice of Alexandria

Glenmora, LA

acenav@r.postjobfree.com - 318-321,8649

Seeking a position within the professional administrative field that I can utilize my knowledge and be given the

opportunity to obtain new knowledge, therefore allowing myself to grow and advance within.

WORK EXPERIENCE

Office Coordinator

Harbor Hospice of Alexandria - April 2012 to Present

Implement corporate and departmental policies, procedures, and service standards in conjunction with

management.

* Interpret and communicate work procedures and company policies to staff.

* Develop or update procedures, policies, and standards.

* Microsoft Word

* Medicaid and Medicare verifications

* Coordinating and directing the clerical support staff for the office and ensuring that all duties are performed

in a timely manner. I am also responsible for ensuring that all reception and data entry functions are operating

effectively and efficiently. I Maintain office services such as, Checking stock to determine inventory levels and

requisition or purchase supplies as needed, Liaise with other agencies, organizations and groups, Coordinates

outgoing and incoming mail and faxes. Review patient medical records for accuracy of information related to

the billing process. Filing, answer incoming phone calls, typing, word processing skills (Microsoft Office Suite

including Microsoft Word, Outlook, and Excel I Assist the DON/Alternate DON as needed. I Coordinate the

employee time keeping systems and transmits time to Home Office for payroll purposes

* Hiring Process for new employees.

Human Resource Director

The Oaks Care Center - Pineville, LA - November 2006 to April 2012

Payroll Processing

*Recruit qualified staff,

orientation, in-service training,

* Updating Personnel Records

* Daily Staffing Reports, Employment Verifications, Processing Employee Applications

* Processing Unemployment & Workman's Compensation Claims.

* Filing, Pre-Employment Drug Screens, Background Checks.

* Medicare/Medicaid Billing

* Knowledge of federal, state, and company policies, procedures, and regulations.

Assistant Manager/Loan Officer

Cash In A Flash - Alexandria, LA - January 2004 to June 2006

Approve loans within specified limits, and refer loan applications outside those limits to management for

approval.

* Meet with applicants to obtain information for loan applications and to answer questions about the process.

* Review and update credit and loan files.

* Review loan agreements to ensure that they are complete and accurate according to policy.

* Handle customer complaints and take appropriate action to resolve them.

* Negotiate payment arrangements with customers who have delinquent loans.

* Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts

for collector action.

Assistant Manager/Loan Officer

National Loan Co. Of Alexandria - November 2000 to April 2003

Approve loans

* Meet with applicants to obtain information for loan applications.

* Compute payment schedules.

* Handle customer complaints and take appropriate action to resolve them.

* Negotiate payment arrangements with customers who have delinquent loans.

* Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts

for collector action.

* Arrange for maintenance and liquidation of delinquent properties.

Receptionist

Price Office Supply - Alexandria, LA - March 1998 to November 2000

Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages

and scheduling appointments.

* Receive payment and record receipts for services.

* Perform administrative support tasks such as proofreading, transcribing handwritten information, and

operating calculators or computers to work with pay records, invoices, balance sheets and other documents.

Psychiatric Aide

Central State Hospital - Pineville, LA - April 1995 to May 1997

EDUCATION

Grant High School - Dry Prong, LA

1990

ADDITIONAL INFORMATION

* I feel I would bring continuous organizational skills and punctual qualities to any position I apply myself too.

I am an extreme team player and very good at solving any issue in a professional prompt matter. I feel that

the more knowledge you obtain at any position the better you can improve not only yourself but improve the

quality of service at the company in which you are employed at. I feel my best attributes are in the medical/

professional administrative fields. I have a continuous need to help and be surrounded by others in a business

atmosphere to help and learn to improve my quality of work in whatever position I am given. My goal is to

always finish the task at hand, no matter what is thrown my way and urge to stay continuously busy. I feel

that often times I work well under pressure.

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