Customer Service Sales

**** *. ******** **** *** Vegas, NV ***** 563-***-**** acen8c@r.postjobfree.com

Katie Lensing-Garcia

Mission Statement

I am seeking a position and company that allow me to serve an integral and fulfilling

role, as well as make a significant impact on the community and the people it serves.

By nature I am creative, honest, friendly and always looking for the next opportunity to

help a customer, colleague, friend, or even a stranger. I gladly embrace leadership

roles but also value the chance to contribute to a team at any level in order to

accomplish a common goal.

Education

University of Iowa, Iowa City, IA

Graduated May 2008

BA Communication Studies, English minor

- Advanced courses in writing, advertising, and professional communication

- Major GPA: 4.05, Cumulative GPA: 3.99

Professional Experience

Store Manager

June 2010 - Present

The Art of Shaving, Las Vegas

- Lead a team of shaving consultants and barbers to achieve store goals and deliver

exceptional customer experience

- Manage daily operations related to finance, payroll, HR, reports, inventory, supply

orders, scheduling, and communication with managers and corporate office

- Continually help recruit, hire, and train employees for Las Vegas stores

- Analyze business for growth and trends in conversion, AUS, SPH and IPT

- Network with fellow professionals in Las Vegas to create cross-brand business,

marketing and promotions and in turn, drive sales

- Trained numerous store managers, assistant managers, and shaving consultants

- Created and implemented a new, more efficient training binder for new hires

Sales Lead

Sept 2008 - June 2010

Bath and Body Works, Las Vegas

- Impacted sales by running store for segments of time, often during peak hours

- Ensuring staff was delivering strong customer service and meeting sales goals

- Opened and closed store frequently, which included ensuring daily planners and

payroll were completed properly and that visual standards were upheld

Patient Coordinator

June 2008 - Aug 2008

John Deere Medical Group of the QC, Moline, IL

- Scanned, labeled, and categorized confidential patient files with electronic record-

keeping software and maintained storage of hard copies

- Pulled requested documents for physicians, nurses, and other clinic staff

- Made and received patient reminder calls and managed appointments

Marketing, Event Planning, and Public Relations Intern

Jan 2008 - June 2008

Des Moines Public Library, Des Moines, IA

- Prepared for and helped manage numerous major author visits, presentations, and

book signings

- Wrote biweekly news releases sent to area media and partners

- Created copy for library website, calendar, newsletters, posters, programs and

presentations

- Designed e-mail newsletters sent to nearly 10,000 patrons per month

- Collaborated with library's graphic designer to create brochures, posters, and

website material

- Helped plan and run an employee in-service training day for six library branches

- Wrote a grant application for an exhibition that was awarded to the library

- Networked with area media, businesses, professionals and community leaders to

create synergy between our organizations

Skills and Achievements

- Proficient in Microsoft Word, Excel, PowerPoint, Publisher and Apple technologies

- Knowledgeable in KPIs including ADS, SPH, IPT, AUR, ROI, P&L, and conversion

- Familiar with Internet, social networking and sites such as Facebook, Instagram,

Pinterest, LinkedIn, YouTube, Google+, Twitter, and many others

- Strong writing, editing, brainstorming and presentational skills

- Graduated with highest cumulative GPA in Communication Studies

Contact this candidate