Nadine Mrazek **** Ripple Ridge Road, Darien, IL *0561

630-***-**** acen5t@r.postjobfree.com

Account Manager

Property… Casualty… Commercial

Exceptionally dedicated businesswoman offering over 30years of practical insurance industry experience. Rich

career history underscored by impacting bottom line profitability through utilization of solid customer service

proficiencies, organization skills, analytical abilities, and relationship building talents. Professional strengths

and abilities include:

Policy Renewals New Policy Administration Document Management

Customer Service Workflow Planning & Prioritization Product Knowledge

Project Management Data Analysis and Interpretation Problem Solving

PROFESSIONAL EXPERIENCE

McCarthy & Trinka, Inc.; Oak Brook, IL 2011-2013

Account Manager

Performed all aspects of customer service. Duties included servicing all areas of Commercial Lines. Primary

duties included servicing customer requests for coverage changes, certificates of insurance and proc essing

renewal and client invoices, as well as, aided in transition to paperless agency.

PUBLIC RISK UNDERWRITERS OF IL, LLC; Lombard, IL 2009 – 2011

Client Manager

Performed all aspects of customer service for agency including writing and servicing Commercial Package

Worker’s Comp., Umbrella, Auto, and Accident & Sickness coverages for Fire Departments across the state of

IL. Primary activities included processing renewals, client invoicing, mid-term changes, certificates of

insurance, & maintaining positive client relationships. Assisted in ‘paperless’ transition, while acquired

personal skills in “Applied System” database.

MARSH INSURANCE; Oak Brook, IL 1998 - 2009

Client Manager

Performed all aspects of customer services for 2ND largest program account: McDonald’s Owner/Operators.

Coverages include Commercial Package, Workers’ Compensation, Auto, Umbrella, Employment Practices

Liability and Bonds. Key activities encompass overseeing renewals, cross selling, mid-term changes,

certificates of insurance and collaborating with customers to discuss coverages, policies, and their specific

needs as well as serving as claims liason between customer and carrier. Assist management with many special

projects and performed duties as Workers’ Compensation coordinator during program renewal.

G.F. MANN AGENCY, LTD., Naperville, IL 199 5 – 1998

Customer Service Representative

Responsibilities included nationwide accountants Professional Liability captive program including marketing,

servicing, cross selling and all aspects of customer services and company contact for approximately 400

accounts. Interfaced with insurance company underwriters for all pending items including new business

quotes, renewals and endorsements. Computer input of all correspondence, applications, policy detail,

invoicing, and claims. Other responsibilities included all aspects of customer service including phone calls,

claims, change requests, certificates of insurance and all customer/agency/company communication.

EDUCATION / LICENSE / TRAINING

Michigan State University; East Lansing, MI Haifa University; Haifa, Israel

Property /Casualty and Life/Health License – STATE OF ILLINOIS Insurance Industry Continuing Education

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