Customer Service Representative

Barrington Theodore South

*** ******* ****, **** *********, NY 11552

Home: (516) 672 - 1853 Mobile: (516) 336 - 9156 e-mail: *****.**********@*****.***

Work Experience

Authorization Coordinator (November 2007 – December 2013)

HBO

• Provide remote support to HBO affiliates regarding technical problems or questions about satellite

reception of HBO’s linear and On Demand services, and execute authorizations, trips and swaps via

HBO’s authorization software as needed.

• Provided end to end support of HBO Go and Max Go applications, including assessment of the

customer compute environment, internet connectivity and up status of backbone database and

application servers.

• Perform Priority Title availability checks as needed for HBO/Max GO and associated affiliate portals.

• Perform authentication/QA checks to verify site functionality after affiliate maintenance has been

completed.

• Provided administration for background processes of cable operators, hosting a web-based

streaming media service.

• Tested installations of a second generation software package to administer a national network of

Video On Demand satellite receivers.

• Updated disaster recovery and business continuity plans and processes.

• Assisted in revising administration of servers using open source tool Nagios.

• Co-authored and streamlined customer care processes for new streaming media service.

• Streamlined processes for testing phase of new streaming media service (HBOGO).

• Implemented a national switch of cable operator head-ends from analog to digital satellite receiver

equipment.

Customer Service Representative (January 2007 – November 2007)

Cablevision

• Provided customer support, during an extremely high volume period, for a major call center.

• Assisted in decreasing costs, time and overhead associated with repair calls for home and business

users of Cablevision digital products, by 5%.

• Revised the porting, of telephone numbers, for the newly created digital telephone service Optimum

voice, to decrease administration overhead.

Customer Relations (November 2005 - April 2006)

Levitz

• Implemented nationwide customer care campaign during bankruptcy and takeover.

• Increased customer retention through benefits campaign.

• Revised furniture delivery process reducing damaged delivered goods by 15%.

• Revised logistics processes to decrease delivery times.

Project Manager Assistant (March 2002 - May 2002)

Reuters

• Restructured global user accounts database in Lotus Notes.

• Increased ease of use for administration for Lotus Notes servers.

• Decreased project completion time by 20%

Desktop Support (July 2001 - September 2001)

Nikon

• Re-wired network segment cabling for over 200 desktop computers.

• Created a web based intranet portal, for quicker access to product information using Filemaker Pro.

• Revamped mail servers for redundancy using Eudora.

• Maximized tape usage for site backup and recovery system, using Retrospect backup utility.

New Store Coordinator (February 1999 - May 1999)

Barnes and Nobles

• Supervised NCR technicians during a national rollout of a

point of sales system to Barnes and Nobles as well as B.Dalton stores.

• Implemented video conferencing and remote desktop support techniques to trim installation times by

5%.

• Increased efficiency of in-store and connecting, routing networks nationwide, for the chain, using Bay

Networks hubs and routers.

Skills

• Microsoft Windows 7,Windows Vista, Windows Xp.

Apple OS versions X Leopard, Tiger.

• Linux: Red Hat Enterprise, SUSE, Ubuntu.

• Ios, Android,Symbian.

• Oracle, Microsoft Access, Sql, File Maker Pro.

• C++, Java, Perl, XML, HTML5, ASP. Net, Ruby.

• Lotus notes, Microsoft Exchange, Mozilla thunderbird

• VPN, 802.11n, TCP/IP v4.

Education

• Bucknell University - Lewisburg, PA Major: Electrical Engineering/Greek Philosophy

• Chaminade High School - Mineola, NY

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