Sales Customer Service

James Freeborn

**** *. ***** ***., *******, CA **291 805-***-****

Summary

Results oriented sales and operations professional with highly successful track record in

the building products industry. Adept at building strong relationships with dealers,

builders, contractors, and architects to drive market share and profitability in both direct

and indirect channels. Available to relocate.

Experience

JF INSTALLATION SERVICES

Owner, January 2010-Present

Own and operate a door, window, and hardware supply and installation company, with a

focus on multifamily, custom houses, and light commercial projects. As owner of the

company responsibilities include sales, operations, and management. Perform

installations with a valid CA Contractors License and proper liability and workers comp

insurance. Installations done according to AAMA and manufacturer’s specifications.

Key responsibilities include:

-Gross sales in 2012 exceeded $500,000

-Hire and mange crews of workers and installer to complete projects

-Manage, oversee, and perform window, door, and hardware installation projects .

-Employee scheduling and payroll management

-Work with customers, insurance agents, and payroll providers to ensure contract

compliance

-Develop relationships with manufacturers, superintendents, general contractors, and

architects to drive sales and obtain contracts

STOCK BUILDING SUPPLY

Outside Sales Rep. March 2006-September 2010

Served as the sales representative for the Installed Sales Department, working out of

Van Nuys. Primary job function was to prospect and close large installed window and

door projects. Responsibilities included prospecting, plan takeoffs, material and

installation bidding, closing sales, and project management. Key accomplishments:

- $2 million in sales in fiscal year 2008, second most in the company

- Top ten finish in 2007 despite being in a startup department

- Worked with lumber salesmen and manufacturers reps to create qualified prospects

- Called on these prospects and converted many to good repeat customers

- Developed relationships with subcontractors and installers to meet customer needs

- Established forecasting and sales budget procedures for the department

MILGARD MANUFACTURING

Outside Sales Rep. January 2002-March 2006

Served as a manufacturer’s representative in the San Fernando Valley for Milgard

Windows. Prior to my hire Territory 65 was a struggling territory with 3 reps in 2 years.

In 2004 and 2005 I achieved Milgard President's Club, which is awarded to the top 10%

of all Milgard sales reps. Account management duties included sales presentation and

product training. Key accomplishments:

- Inherited a $2.3 million dealer territory and grew it to $6 million in 4 years

- Utilized “pull through” sales to increase volume and create brand loyalty

- Developed the territory by forming strong relationships with large dealers, developing

new accounts, and increasing sales at low volume dealers

- Built a reputation for proactive customer service

- Conducted successful “Install Clinics” in dealer showrooms to drive retail business

- Trained dealers in product, sales presentation, and pricing software

PELLA WINDOW AND DOOR

Outside Sales Rep. May 2000-January 2002

Position as the direct salesperson for Pella in the San Joaquin Valley. Sold to

homeowners and contractors. Key accomplishments:

- Reestablished a Pella presence in the Fresno area

- Managed a showroom and conducted outside sales

COMMUNITY SERVICES AND EMPLOYMENT TRAINING, INC.

Youth Development Coordinator May 1997-February 2000

Managed federal and state grants for public works projects which employed large

numbers of low income people. Key accomplishments:

-Wrote grant narratives and determined program budgets

-Worked with other agencies to determine needed projects

-Recruited and hired crew supervisors

-Worked with vendors to satisfy logistical requirements of the program

-Managed over 200 people

CONGRESSSMAN WILLIAM THOMAS

Paid Congressional Intern, January 1997-May 1997

Provided administrative support for the office in Washington, D.C. Duties included

legislative research and constituent correspondence.

Education

CALIFORNIA POLYTECHNIC STATE UNIVERSITY, SAN LUIS OBISPO

Bachelor of Arts, History 1996

Contact this candidate