Manager Sales
Resume:
Lisa Pusateri
Olmsted Township, Ohio 44138
acemxk@r.postjobfree.com
Career Objective:
To c ontribute m y experience and knowledge to a c hallenging m anagement
position within a growth oriented c ompany.
Experience: Hospitality Specialists, Inc./Springhill Suites Orion, Michigan
General M anager July 2012 to March 2014
Interviewed, hired and evaluated personnel.
Answered patrons' c omplaints and resolved problems.
Delegated authority and assigned responsibilities to department heads.
Inspected guest rooms, public access areas and outside grounds for
c leanliness and appearance.
Processed reservations and addressed guest c omplaints.
Managed hotel to ensure efficient and profitable operation.
Executed daily operations of a 102 room Marriott property
Increased revenue by $325,263, year over year and m ore than $282,000
over budgeted goal.
Exceeded Gross House Profit goal by $129,352 and m ore than $168,979
year over year
Increased guest s atisfaction through employee training, incentives and
leading by example.
Recipient of 2013 Expedia Insider Award
Delegated authority and assigned responsibilities to department heads.
Encouraged c ustomer s ervice that brought our ranking from 279th to
52nd out of the 307 hotels in the Springhill Suites brand.
TMI Hospitality/Rockford Residence Inn by Marriott Rockford, Illinois
General M anager August 2008 to January 2012
Assumed responsibility for improving a notably distressed property and
instituted procedures that upheld c ompany s tandards.
W orked with property and Regional Maintenance Team to reduce m any
physical hazards, as well as property blemishes.
Reduced Accounts Receivable balance s ubstantially and property bad
debt by $10,000 in one year.
Supervised m ajor renovations while increasing Guest Service Scores by
m ore than 15%.
Ended 2011 fiscal year being 110% to revenue goal and gross house profit
at 114% to goal.
Hired and worked with the Sales Manager to explore ways to m aintain
m arket s hare in the economic downturn in 2009 which led to optimum
gains in 2010 and 2011.
Lisa Pusateri Page 2
TMI Hospitality/Erie Homewood Suites Erie, Pennsylvania
General M anager December 2003 to July 2008
Managed 89 room hotel with full P&L responsibility, reporting to the Area
Director.
Executed daily operations of front desk, housekeeping, laundry, food and
beverage, and m aintenance.
Evaluated m arket c onditions to determine rate and revenue m anagement
s trategies. .
Increased revenue, year over year, as m uch as, 17.8%.
Trained and m anaged a s taff of 20-28 and achieved s ignificant
improvements in their productivity.
Recruited and trained a Manager Trainee, who later obtained a
m anagement position within the c ompany.
Successfully handled PIP renovations within the required timeframe and
with only m inor guest impact.
Purchased property and guest s upplies, m aintaining effective inventory
c ontrol while s taying within budget guidelines.
Led property team to achieve "Outstanding" QA evaluation.
Positively impacted Guest Service Scores with guest interaction,
employee c oaching, and leading by example.
Extended Stay America Lexington, Kentucky
District M anager February 2003 to October 2003
Trained and m anaged 12-14 property m anagers at 6 hotels.
Helped to s ignificantly enhance the overall quality of a distressed property.
Answered patrons' c omplaints and resolved problems.
Inspected guest rooms, public access areas and outside grounds for
c leanliness and appearance.
Arranged for alterations, m aintenance, upkeep, and reconditioning of
properties.
Employed s ervices of s ecurity, m aintenance and groundskeeper
personnel, as required.
Extended Stay America, Inc. Cleveland, Ohio
Assistant General M anager/General August 1997 to February 2003
Manager
Managed hotel to ensure efficient and m anageable operation.
Executed daily operation of front desk, laundry, housekeeping, and
m aintenance.
Established s tandards for personnel performance, s ervice to guests, and
room c leanliness.
Assisted in the reduction of employee turnover by increasing team s pirit
and individual employee loyalty.
Trained and m anaged a s taff of 7-12 employees.
Trained GMIT and AGM in c ompany policies and procedures.
Answered guest c omplaints and resolved problems at the property level.
Scheduled work hours, resolved c onflicts, and addressed s ensitive
Lisa Pusateri Page 3
human resource issues.
Education: Cleveland, Ohio
Sawyer Business College
Certificate in Travel and Tourism
Elyria, Ohio
Lorain County Community College
Associate Degree
Additional Training:
Completed Homewood General Manager Training, Vast I, Vast II, OnQ
Property Management System, and Revenue Management Game Plan.
Completed Marriott Connect U for Residence Inn and Sales Edge
Community: Volunteer for Highmark Caring Place 2005-2008.
Heartland Community Church Compassion Ministry Volunteer
Awards: Hilton Award: 2006 Top Ten Most Improved in SALT Scores
Hilton Award: 2005 Most Improved Cleanliness Scores, Third Quarter
2013 Expedia Insider Award
References: References will be provided upon request.
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