Michael B. Schroer

*** ********* ******

Cincinnati, OH 45215

Cell 513-***-**** acemxi@r.postjobfree.com

OBJECTIVE

As a self-motivated individual, I am seeking a position where I can enhance

my customer service and project management skills.

EDUCATION

1999-Bachelors Degree in Business Administration - Thomas More College

1996-Associate Degree in Accounting - University of Cincinnati

1986-Associate Degree in Criminal Justice - Community College of the Air

Force

PROFESSIONAL EXPERIENCE

SMC Corporation of America Erlanger, KY (March 2007 - April 2014)

Inside Sales/Customer Service/Account Management

Process all purchase orders for Toyota North America. (11 plants)

approximately 14,000 orders annually.

Invoice all purchase orders for Toyota. Including 3RD party billing.

Provide Sales Quotations.

Expedite orders, monitor various order reports (open orders, late orders)

Responsible for approx 40 direct accounts.

Order replenishment inventory into the Cincinnati Branch.

Manage Cycle Count. (Approximately One Million dollars in inventory.

. Support 18 outside salesman. Provide product information and

specification changes. Originate requests for special product

design and process sample account orders.

Manage Customer Part Number Data Base. 25,000 plus parts.

. Perform various warehouse functions. Process sales orders, (Varsity Ship

system), receive in purchase orders, and put inventory

away.

. Since joining SMC's Toyota Team, we have been consistently recognized,

with numerous awards. Including:

. TMMK Supplier of the Year in 2007, 2008, 2009, and 2010 for outstanding

service with delivery, cost reduction (Kaizen activity), MBE

contributions, and floor support.

TMMI Supplier Excellence Award in 2007 for largest increase in OTD on

time delivery) percentage.

TMMK Outstanding Customer Service Award in 2008 (First time in SMC

history).

. Superior Performance Award 2012/2013. Toyota's highest award. Only 1

award for a vendor handling 5,000+ sku's.

. Possess a high level of analytical ability, capable of handling multiple

tasks and duties in an efficient and effective manner.

. Thoroughly understand policies and procedures relative to inventory

control and customer service.

Campbell Hausfeld Harrison, OH (June 2003 - March 2007)

Inventory Control Coordinator

. Material Purchasing using MRPII system.

. Create purchase orders for both domestic and international suppliers.

. Verify and approve invoices.

. Reduced airfreight expenses by over 70%. End result saved the company

$90,000 in inventory costs. Roughly 10% of the average inventory value.

. Manage over 3500 parts.

. Works with various other departments i.e. Finance (standard costs,),

Engineering (product issues), Product Managers (new product development),

and IT Department (customer EDI orders).

. Constantly looking for ways to reduce costs and enhance gross margins.

. Monitor numerous reports to insure that product is available, and orders

ship in a timely fashion.

. Establish and maintain the companies Service Parts Pricing.

. Provide back up support where needed.

Campbell Hausfeld, Harrison OH (January 2002 - June 2003)

Technical/Warranty Service Administrator

. Responsible for the Grainger "Speedaire" Service Network and the

recruitment of "Service Providers".

. Provide technical and non-technical support to 80 + customers, Sales

Reps, & Engineers (per day) in the form of taking orders, answering

questions, providing feedback and handling problems.

. Develop and revise service center policies and agreements.

. Technical Administrator supported customer service staff with technical

service.

. Document all calls in a Customer Relationship Management (CRM) System.

. Review and approved payments of warranty claims.

. Perform back up operations for other customer service accounts.

Campbell Hausfeld, Harrison OH (June 1996 - January 2002)

Senior Technical Representative

. Provided Technical support for 1400 + Service Centers throughout the USA

& Canada.

. Implement and enforce warranty policies and procedures.

. Enter and track all orders through JD Edwards.

. Consistently demonstrate the ability to meet company goals i.e. customer

call success rate of greater than 95%, and warranty claims processed in

less than 30 days.

. Key account representative for some of the companies largest parts

distributors. (Canada Power Technology, and Grainger Parts Operations.)

. Review and process all warranty claims. Coordinated warranty payments,

and supervised the processes and personnel involved with the automated

warranty system.

. Initiate accounting procedural changes reducing the companies' accounts

receivable and improved overall aged trial balances.

Campbell Hausfeld, Blue Ash, OH (July 1992 - June 1996)

Customer Repair/Line Leader

. Process customer returns. Manage unauthorized returns (1993 - 1996).

. Rebuild/Refurbish air compressors, air tools, pressure washers, and water

pumps for re-sale.

. Print/Package/Ship customer orders. Manage open order reports.

Mutual Of Detroit Cincinnati, OH (1988-1992)

Account Manager

. Responsible for generating sales through "cold call" door-to-door

selling, referrals, and appointments. (1989 Presidents Club member).

. Collection of policy premiums and for making regular bank deposits.

. Maintain a highly organized set of records containing policy payment

information, and client profiles.

United States Air Force Altus AFB OK (1983-1987)

Security Police

. Monitor and access intrusion detection systems for alert aircraft areas.

. Dispatch armed patrols to alarm situations and directed actions of

response forces.

. Supervise restricted areas to ensure protection of personnel, aircraft,

and equipment.

. Control entry of restricted areas.

. Monitor persons within restricted areas to prevent hostile acts against

US Air Force resources.

. Provide immediate armed response to alarm situations to prevent or

neutralize hostile acts.

SPECIAL SKILLS

. Highly organized and dedicated, with a positive attitude.

. Thrive on working in a challenging environment.

. In depth experience in AS400, XIGN Third Party Billing, WebEx, Lotus

Notes, JD Edwards, World Writer, Demand Solutions, ACT Databases,

Deduction Management Systems (DMS), Customer Relationship Management

Systems (CRM), Microsoft Office Suite

Contact this candidate