Customer Service Office Staff

Ruby E. Wehdeking

*** ******** ******

(***) ***- 4711

Hawthorne, NJ, 07506

***********@*****.***

Objective:

In my past employment I held and excelled at a variety of positions

largely pertaining to customer service, clerical supervision, office

management, and human resources. In the course of a 31 year career with

the WIC program I was able to develop a unique understanding of the

departments I later supervised having risen through the various positions

in them personally. In my future endeavors I seek to use the considerable

expertise I have gained through the course of my employment to help

increase the efficiency and productivity of my new organization.

Summary of Qualifications:

. Administrative Professional with over 30 years of successful

departmental innovation.

. Expertise in analytical problem solving with regard to the demands of

a high pressure work environment and clientele in crisis.

. A resourceful team player with strong presentation and organizational

skills.

. Demonstrated ability to integrate various positions and

responsibilities seamlessly.

. Demonstrated ability to work with a diverse population with regard to

both employees and clientele specifically families with infants and

children in crisis.

. Expertise in cultural competency as demonstrated through over 30 years

of experience with a social outreach program located in Paterson NJ.

. Experience managing verbally as well as physically assaultive

clientele.

Experience:

St. Joseph's Regional WIC Program

Paterson, NJ

Clerical Supervisor

9/80 to 9/11

. Supervised the main office for the WIC program which served an active

client load of over 10,000 families.

. Directly managed an average of 10 to 14 full time employees who were

responsible for food vouchers issued by the program which was

federally funded.

. Liaised with clients as well as staff on a daily basis to ensure the

smooth running of operations.

. Hiring as well as training staff for the main office.

. Received and resolved complaints regarding staff as well as services.

. Delegated workload for main office staff on a daily basis.

. Developed and implemented in house educational program for main office

staff.

. Primary mediator for main office staff and client arbitration.

. Reviewed client charts daily to ensure staff compliance with federal

regulations.

. Maintained main office staff education with regard to federal

regulations pertinent to the WIC program, and oversaw their

implementation.

Skills:

. Fluent consecutive interpretation English to Spanish, Spanish to

English.

. Expert user of Microsoft Office Suite as well as expertise utilizing

various internet search engines.

. Demonstrated excellence with regard to interpersonal communication as

well as the ability to provide and receive constructive critique.

. Expertise with regard to acquiring and assimilating the dynamic

federal regulations regarding the WIC program.

. Chief compliance officer and contact for federal auditors of the

program.

Education:

. ECPI Computer Program

Completed Computer Course

Paterson, NJ 1980

. John F Kennedy High School

Graduated with Diploma Concentration in Business

Paterson, NJ 1979

Continuing Education:

. Customer Relations Seminar

. Problem Solving and Diversity Coaching Seminar

. Hiring and Recruiting Skills Seminar

. Anger Management; How to deal with difficult people Seminar

. Blood Proficiency Test; Certificate granted by WIC through the

Federal Government

References:

Available upon request.

Contact this candidate