Customer Service Representative

Kameshe Nobles

**** *. ********* ***** ***. **** Dallas, TX 75216 .

acemw3@r.postjobfree.com . 214-***-****

CORE TRAINING AND SKILLS

Highly inquisitive, motivated, creative and resourceful self-directed

starter, with excellent communication skills.

. Excellent time management skills

. Proficient with Microsoft Office System (including Microsoft Word,

Excel, Outlook and PowerPoint). Lexis-Nexis and Westlaw

. Mid-Tex, Alfresco, GIS View data systems

. Meditech

. Right Now, SharePoint, and SSC Programs

Education and Accomplishments

MBA Degree, Business Administration 2011- 2013 University of Phoenix-

Dallas, Texas

BS Degree, Business 2009-2011 University of Phoenix -Dallas, Texas

General Practice Paralegal Certificate 2008-2009 Southeastern

Career Institute - ABA Approved Program - Dallas, Texas

Psychiatric Assistant Diploma 2005-2006 PCI

Health Training Center - Dallas, Texas

PROFESSIONAL EXPERIENCE

BAYLOR MEDICAL CENTER OF GARLAND

12/2012- Present

Mental Health Technician

. Served as a therapy aide to the mentally and emotionally distressed

patients, regularly assisting with leisure, educational and other

productive activities. Transported patients, charted medical history

and daily activities as well as communicate pertinent clinical

information to treatment team while interacting with patients and

family in an advocacy and informative role.

Extend Health 10/2013

-01/2014

Customer Service Representative

. CSR are responsible for building and maintaining effective

relationships with various customers by effectively and efficiently

responding to customer inquiries and properly documenting service

issues during the 2014 Medicare open enrollment period. CSR position

served as the primary point of contact for customer communication and

resolution of service related inquiries. As well as CSR schedule

appointments for the customer to speak with a Licensed Benefit Advisor

when it came to enrolling in a new plan or if they wanted to change

their existing plan.

ATMOS ENERGY

10/2011- 01/2013

File Clerk

. Files records in alphabetical or numerical order, or according to

subject matter or other system: Reads incoming material and sorts

according to file system. Locates and removes files upon request.

Entering information on gas and pipelines in the Mid-Tex system as

well as viewing files on the GIS View.

GREEN OAKS HOSPITAL 05/2007-

07/2009

TIMBERLAWN 09/2006-

03/2007

Mental Health Technician

. Served as a therapy aide to the mentally and emotionally distressed

patients, regularly assisting with leisure, educational and other

productive activities. Transported patients, charted medical history

and daily activities as well as communicate pertinent clinical

information to treatment team while interacting with patients and

family in an advocacy and informative role.

Reference Available Upon Request

Contact this candidate