Customer Service Sales

Amy L. McCoy

**** ******** ** ********* ** *****

469-***-**** (H)

Summary

Extensive background in a variety of fields, ranging from clerical

positions to managerial positions. Familiar with Medicaid billing,

performing assessments, processing medical requisitions and samples,

interviewing and reviewing applications, creating schedules, inventory

control and customer service.

Highlights

. Maintaining accurate client records.

. Ability to work independently while remaining team oriented.

. Sensitive to cultural differences.

. Experience working in clinical setting.

. Experience verifying insurance.

. Excellent relationship building skills.

. Clean driving history.

. Comfortable with diverse populations.

. Data Entry.

. Outstanding communication skills.

. Experience compiling monthly reports.

. Special attention to detail.

. Great time management skills.

. Experience under writing (car loans).

. Leasing expert.

. Skip tracing.

. 10 Key

Experience

Easy Credit Auto Sales

Auto Sales Associate/ Admin Assistant/ Customer service

April 2013 - November 2013

. Responsible for selling and maintaining a variety of used automobiles.

. As a sales associate I familiarize myself with our constant changes

with promotions and inventory.

. Other duties include tracking and managing inventory.

. I've maintained sales of at least 30 a month since being employed with

the company while skip tracing and completing verification of

potential customers.

Prime Time Fitness Corporation

Administrative Assistant

March 2012- Jan. 2014

. Reports to the Executive Director and is responsible for providing

administrative support to staff and assuming bookkeeping, reservation,

and reception.

. These duties include but are not limited to: database system

maintenance and training, office supply purchasing, typing, filing,

reception and telephone duties.

HTPN laboratory at Baylor Hospital

Laboratory Technician

February 2012- August 2013

. Performing routine and non-standardized test in clinical laboratory

setting under general supervision.

. Managing multiple duties in a fast paced and rapidly changing

environment.

. Processing samples and patient requisition while keeping all patient

information confidential.

. Correctly labeling and handling samples according to the physician's

standards.

Truck Tow-Plus LLC

Dispatch Coordinator

April 2009 - August 2011

. Responsible for tracking and managing multiple trucks.

. Checking mileage, and keeping track of maintenance upkeep along with

compiling and submitting monthly report.

. Schedule drivers to pick up or deliver loads to customers.

. As well as also being responsible for keeping records, monitoring

driver daily logs for errors or violations, and the monitoring of both

drivers in relation to their remaining hours of service and equipment

as to its availability.

Southeast Kansas Independent Living Center

Independent Living Counselor/ Targeted Case Manager

September 2008 to February 2012

. Administered evaluation survey as required by the state of KS.

. Advocating for the placement of patients into community- based

treatment settings. Analyzing information from interviews, educational

and medical records.

. Consultations with other professionals, and diagnostics to assess

clients' abilities, needs, and eligibility for services.

. Attending and participating in community meetings and groups.

. Attended case conferences, supervision, departmental, and outside

meetings and trains as required.

. Collaborated with other service provider within the health care field.

. Interviewing, hiring, and training a healthcare staff to meet with

qualification to work within the company.

. Maintaining a caseload of 60 active clients and keeping current with

assessment dates.

. Maintained professional code of conduct while building cordial

acquaintances with the company.

Parkview Housing

Housing/ Leasing Coordinator

2008-2010 (seasonal)

. Working with owners to find and register new applicants.

. Managing 200 senior living apartments include but not limited to:

Tenant contract renewal, Assist manager in developing and implementing

effective marketing strategies to increase property traffic and

internet leads, housing inspections, filing evictions, maintaining

maintenance issues, & viewing the grounds while building a stable

relationship with the tenant.

Education

Independence Community College Independence KS

Pitt State University Pittsburgh, KS

Cedar Valley College Lancaster, TX

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