Customer Service High School

Adriane M. Melvin

**** **. *********** *** ** # *

Wilson, NC 27893

252-***-**** hm

252-***-**** cell

acemvh@r.postjobfree.com

Education

*/**** ** */**** Hoke County High Raeford, NC

High School Diploma

6/2010 to 8/2010 Wilson Technical Community College Wilson, NC

Business Administration

Work History

5/2013 to Present Ross Dress for Less Wilson, NC

Front End Supervisor

Greet customers and welcome to Ross, Assist customers with Fine Jewelry and

Watches, Till registers in and out, Over see training of new associates,

Review weekly reports and coach associates on ways to improve their

performance, Communicate with managers on areas where we as a team and as

needed individual associates needed assistance to keep our store # 1 in the

district, Assist the markdown team with scanning items that have been

reduced, Complete Marked out of Stock inventory on a daily basis, Check

customers out and ensure they enjoyed their treasure hunt

1/2013 to 3/2013 Family Dollar Laurinburg, NC

Customer Service Clerk

Greet customers with a warm welcome and smile, Assist with finding any

items in the store, Tag merchandise to cut down on shrink, Check customers

out at register, Bag purchases, Count drawer pre and post shift, Thank

customers for coming, Put out repacks, recover HBA

10/2012 to 11/2012 Muscular Dystrophy Association (Manpower)

Huntsville, AL

Fundraising Recruiter

Contact local leaders and business executives in the area and offer them an

opportunity to participate in an event to raise awareness and fundraise for

neuromuscular disorders.

1/2011 to 12/2012 Hospira, Inc. Rocky Mount, NC

Production Operator/Back-up Line Coordinator

Know Standard Operating Procedures for Small Volume Parenteral department,

Verify Product against production board to ensure accuracy, Rotate

positions on line from No Touch Inspection Booth, Feeding product on line,

Inserting Partitions & Enclosures, Pack out, Palletize, Perform line

clearances

Sign line in using AS400, verify product and commodities against the Bill

of Materials for accuracy, Give line instructions on specifics on how

product should be handled or packed, Maintain a production log in the PAD

system, Perform hourly checks of finished product, Close out completed

batch records

3/2010 to 1/2011 Wilson County DSS (The Action Group) Wilson, NC

Data Specialist

Prepare case file information for electronic conversion in a responsible

and confidential manner, assist Case Workers with necessary case loads,

Ensure destruction of file information after conversion

7/2009 to 9/2009 BB&T (Manpower) Wilson, NC

Data Entry Clerk

Filing, labeling, answering phones, entering information as provided on

invoicing, filling in Request for Disbursements, requesting corrected

information if it did not match, contacting appraisers and bank officers to

verify information or give updates, research past due invoices

4/2008 to 12/2008 Sears Marketing Center High Point, NC

Telesales Rep

Up sell existing customers on more years or items, Review current

Protection Agreements in effect or about to expire, Renew agreements via

check, or credit card, Transfer customers to different departments based

upon various requests, Review Terms and Conditions of Protection Agreements

1/2005-5/2006 Telrite Corporation Marietta, GA

Customer Service Lead

Check switches, review work schedule before it was posted, review time-off

requests, monitor calls for quality and training purposes, give reps

feedback and monthly evaluations, review evaluations with managers, create

a step by step training manual, oversee training of new reps, conduct phone

interviews for potential employees, handle escalated calls, provide floor

support, assist customers via our online helpdesk system, input mass

activation information in system for accuracy

8/2004 to 5/2006 Telrite Corporation Marietta, GA

Customer Service Rep 8/2004-1/2005

Assist customers via the telephone in a professional and accurate manor,

activate pre-paid cellular accounts, add minutes, program settings, advice

customers of functions and services. Give account balances, request Ring to

Numbers to be changed, re-rate invoices, explain charges, taxes, and fees,

input changes for ani's to be added, deleted, or changed, process ACH or

credit card payments, inform customers of new products and services,

troubleshoot technical issues, open trouble tickets, follow up on tickets

and keep customers updated on status

2/2004 to 6/2004 Bellsouth Laurinburg, NC

Directory Assistance Operator

Assist customers by accessing phone numbers by name search, or reverse

lookup by telephone number or address

Skills: Microsoft office, Excel, Power point, Lotus 1-2-3, Outlook,

Internet, Windows 95, 98, ME, XP, Vista, 7, 8 AS 400, WPM: 51

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