Customer Service Representative
Resume:
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C H R I S T I E A M AT T H E W S
OBJECTIVE
To acquire a position that will allow me to utilize my strong computer,
analytical, organizational and interpersonal skills in a positive community
based institution or organization.
FUNCTIONAL SUMMARY
25 years of combined aggressive education and private organization business
experience. 7 years of organizational, critical and analytical thought required
for high level decision making experience in the public school classroom
setting. Able to perform all office tasks including but not limited to: A/P and
A/R, accounting and advertising, procuring and applying for government
grants and contracts, exercise expertise in a general office functions.
Accustomed to working in a fast paced environment with limited support staff
and resources while simultaneously adhering to strict deadlines.
EMPLOYMENT EXPERIENCE
January 2014 – Current
Pursuing Waiver Support Coordination training with the Agency for Persons with Developmental
Disabilities (APD)
May 2013 January 2014
Regency DKI, Inc. (Restoration and Reconstruction Co.)
West Palm Beach, FL
Reconstruction Project Coordinator
Main Duties: Provide excellent customer service through client contacts,schedule
management/technicians, invoicing and collection assistance, project tracking & reporting,
managing details of multiple projects, complete and accurate data entry.
August 2012 March 2013
Powell Landscaping & Design, Inc.
Lake Worth, FL
Office Manager/Personal Assistant
Main Duties: Provide the general office support for a thriving business in south Florida. Handle all
general office duties as well as the bookkeeping, payroll, file mainteneance, and any other
support required from the owner.
June 2012 August 2012
Prestige Calling Group, LLC., West Palm Beach, FL
Data Analyst Administrator
Main Duties: Utilize several systems in order to separate and analyze data into cohesive reports
in order for upper management to review and make decisions based on the data. Accuracy and
proficiency in multitasking was essential to productivity.
March 2009 May 2012
Dekalb County School System, Dekalb Co., GA
Various Elementary Schools
Elementary Grades Interrelated Teacher
Main Duties: Develop instruction based on student need identified in Individualized Education
Plan. Administer diagnostic tests to determine deficiencies/proficiencies. Maintain accurate
records and files for approx. 90 students.
Report progress or digress of each student on caseload.
January 2008 May 2008
Receivable Management Services, Atlanta, GA
Dialer Collector
Main Duties: Locate and make contact concerning past due accounts using computer
software.
Maintain accurate and detailed customer records.
Receive and post payments via check, or credit card.
April 2006 October 2007
The Little Jumping Bean (Indoor Childrens’ play facility), Atlanta, GA
Office Manager
Main Duties: Recruit and Interview new hires.
Facilitate all training sessions. Complete weekly staff schedules.
Ensuring accuracy of all financial records (A/P and A/R).
Maintaining the overall flow of business.
January 2006 May 2006
Barrow County School System
Bethlehem Elementary School, Bethlehem, GA
4th Grade (Intern)Teacher
Main Duties: Worked directly under a Mentor Teacher and University Supervisor ( Valdosta
State University)
Implemented lessons for all subject areas for 30 45 students.
Subject to weekly evaluations.
Responsible for accurate data entry and record keeping.
August 2003 December 2005
Convergy’s Customer Mgmt. Group, Valdosta, GA
Customer Service Representative/ DirecTV
Main Duties: Ensuring quality customer service to DirecTv customers.
Activate new accounts.
Troubleshoot technical problems, order equipment, take payments, resolve billing
disputes, escaclate necessary calls to supervisors.
August 2002 August 2003
Southside Public Library, Valdosta, GA
Front Desk Clerk/Office Manager
Main Duties: 1st point of contact/Circulation desk
Maintain accurate files.
Check in/out books, and all other media.
Facilitate free computer classes.
Replace all checked in books and media on appropriate shelves.
EDUCATION
January 2007 October 2009
Strayer University, Morrow, GA
M.B.A. Concentration : Human Resources
GPA: 3.75
August 2001 July 2006
Valdosta State University, Valdosta, GA
B.S. Concentration: Gen. Studies/Early Childhood Education/P 5
GPA: 2.8
SKILLS/ACHIEVEMENTS
Proficient in the following programs:
All Microsoft Office and XP applications from 2014 and earlier versions including Microsoft
Publisher and Microsoft Front Page (2003 current editions), Microsoft Quick Books (2006 current
edition), RIO (application system used to store and retrieve information).
Typing Speed: 45 WPM
Other Relevant Experience:
1997 1998 Hospital Volunteer for Neonatal and Geriatric Units
Dekalb Medical Center Hospital
Decatur, GA
2006 2012 In home Part time or Full time Nanny
Various families in the metro Atlanta area
Certifications: CPR/1st Aid/AED/Blood born Pathogens Certified, Expires April 2015
ECE/Primary Grades 1 5 Gen. Ed., Science, Reading, Math, Exceptional needs/learning
disabilities
Special Achievements Member of Toastmaster’s ® Public Speaking Assoc.,
:
Recipient of 2004 Power of One© Champion Certificate and Plaque for Providing Excellent
Customer Service
REFERENCES
Davida Richardson ~Colleague
Atlanta, GA
Michelle Pearson ~Colleague
West Palm Beach, FL
Mia Witherspoon ~Colleague
West Palm Beach, FL
Kelley Favors ~Former Supervisor
Atlanta, GA
Contact this candidate