Customer Service

Resume

Laurrie Wolfe

*** ****** ***** ****

Cary, NC 27513

919-***-**** Please do not bother me if you are not a “paying hourly” work at home company!

Work History:

Sykes.@home (Alpine Access Inc.): 4600 S. Syracuse St. Ste. 100 Denver,Co. Phone (My Life Coach at Sykes)

December 2013 – April 2014 $7.25/Hour start $9.50/Hour end 972-***-****

Duties: Customer service by phone from home for Pearson educators and students, password reset links, sending login

information, troubleshooting why web pages won't load, running browser checks, helping to set up browser settings, etc.

Reason for leaving: Wasn't long term to start with, Pearson's crunch time was over. Also started training for AT&T but had

to quit due to husband's medical condition after major surgery.

Zaxby's: 1021 N. Harrison Ave. Cary,NC 27513 Phone: 919-***-**** (Ryan Sommerville- owner)

April 2011 – November 2013 $7.25/Hour start $8.00/Hour presently.

Duties: Salad and vegetable preparation. Use heavy duty lettuce chopper and tomato slicer. Hand cut cucumbers, celery,

cup coleslaw, fill various cheeses, wash dishes. Keep the line stocked up for lunch rush, and tear down cardboard for the

guys to make the trash trip easier.

Reason for wanting to leave: Bad management (I am 54 years old, raised in a military family, so I was brought up to follow

rules and obey laws), when someone is continually changing the rules to suit their needs (on a daily basis), then yes, I tend

to get confused. I can only imagine what it does to the 18 and 20 year olds working there.

3 companies below were all the same manager/owner; Larry Sauls

Resco Glenwood Ave. in Raleigh, NC

August 1995 – March 1997 Company is now closed. $6.00/Hour start, $7.00/Hour end

Southeastern Industrial Supply: 751 S. Halifax Road Rocky Mount, NC 27803 Phone: 252-***-****

March 1997 – July 2002 Subcontractor $21,000/Year

Seisco 2587 Eastern Ave. Rocky Mount, NC 27804 Phone: 252-***-****

July 2002 – December 2008 $14.00/Hour start $15.00/Hour end

Various duties:

Production, shipping and receiving, data entry (loaded sales orders/work orders), kept the company server running, built

individual computers, handled email server, backup, virus prototection. In between computer duties I pulled, labeled and

stuffed bags with anchor installation instructions (created by me for the company). I also maintained and created websites

for this company, as well as (with my own digital camera), took all pictures and edited them for the websites.

Reason for leaving: Voluntary termination due to long drive. Great severance pay package!

Interactive Medical Systems

March 1994 - August 1995

Carolina Carpet Technologies: (worked out of my home)

Set up carpet cleaning appointments by phone (cold calls)

March 1991 – February 1994 $6 Hr. / $7 Hr.

Reason for leaving: Owner (Greg Halstead) moved to Florida

Holiday Inn Kansas City, Mo. 1985

KLM Silkscreening St. Joseph, Mo. 1984

Wescon Products Wichita, Ks. 1978 - 1984

Griff's Burger Bar Wichita, Ks. 1977 - 1978

From age 18 – 25 I worked in Kansas and Missouri at various manufacturing plants

Silk screening machines, ejection molding, die-casting, screw machines, hand operated machines, etc. I also bought my

first car washing dishes at a local restaurant. While in high school. I worked in fast foods. (Burger King, Griff’s Burger

Bar, Grinder Man Sandwiches).

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