SUSAN R. BREWER **** Court Yard Drive, Mason OH, *5040

513-***-**** : acemq8@r.postjobfree.com

PERSONNEL, RESOURCE, AND ACCOUNT MANAGEMENT

LEADERSHIP PROFILE

Self motivated. Worked for a bank for 5 years on 1st shift to pay my way through

Personnel Management

college/night school. Purchased my home at the age of 19.

Resource Management

Results focused Customer Solutions oriented, energetic recruiter experienced in planning and managing all

Service aspects of customer oriented temporary staffing requirements.

Team Training, Mentoring,

Results oriented professional skilled in motivating employees to exceed required

Development, & Leadership

standards with a proven record of complete customer satisfaction.

Safety & Regulatory Adherence

Natural strategic manager with strong organizational skills. Skilled in planning,

preparing, and managing multiple teams that exceed the needs of clients in diverse labor

markets.

Analytical problem solver with proven ability to adapt quickly to challenges and changing

environments. Strength in enabling teams to exceed established goals.

PROFESSIONAL EXPERIENCE

STAFFMARK – Springdale, OH 2012 – PRESENT

Provides creative solutions to handle short notice, high pressure customer demands. Ensures the highest quality personnel are

assigned and successfully accomplish the customer’s goal, effectively securing expanded future business for the organization.

Recruiter, Professional Services (February 2014 – Present) Account Manager Staffmark (September 2012 – February

2014)

Recruiter, Professional Services – Key Contributions:

Specialize in Finance/Corporate Services, IT and Engineering roles

Passively recruit candidates who are currently employed and not necessarily actively looking

Billed over 20K in direct hires in my first 3 months in the role

Build rapport with clients as well as candidates to generate ongoing job orders and referrals

Account Manager Key Contributions:

Staffs and manages 18 customer accounts with diverse labor requirements ranging from customer service

positions at a seasonal bait company to inventory control/forklift operator positions within a refrigerated/frozen

warehouse. Ensures all accounts are staffed to complete customer satisfaction with no lapses in the customer’s

operational capacity.

Provides constant, elite customer service to all clients in order to maintain mutually profitable relationships with

entire customer base. Constantly communicates with all clients to ensure that all operational needs are met.

Maintains open lines of communication in order to secure future orders.

Maintains exacting performance standards for all employees while actively coaching and mentoring team

members to strive for the highest levels of customer satisfaction. Places special emphasis on the professional

development of high level performers by crafting resumes and performing interview preparation for promising

permanent placement.

Actively seeks new opportunities for business expansion and growth. Utilizes creative organizational skills to

approach and manage intense, time sensitive client needs.

Selected above peers to participate in company safety committee. Provides guidance and creative leadership in

order to provide exceptionally safe working environments for all team members.

Assists other account managers in providing unparalleled service to ensure all customer needs are exceeded.

TOTAL QUALITY LOGISTICS – Milford, OH 2011 2012

Logistics Account Executive – Total Quality Logistics – (October 2011 – September 2012)

Actively pursued new business opportunities by providing customers with specialized shipping solutions. Provided continuous

customer support and 24 hour communication in order to ensure on time delivery and complete customer satisfaction. Monitored

prompt payment of all invoices and engaged clients who are outside of accepted payment terms.

Key Contributions:

Developed and maintained a committed base of more than 15 regular, exclusive clients, nearly three times the team average.

Exceeded $2500 eight week sales goal within a three week period.

Shipped and tracked merchandise throughout the entire USA and Canada by truck, rail, and intermodal shipping methods.

Proactively contacted all freight carriers to ensure on time delivery of time sensitive merchandise.

Provided guidance and mentorship to new employees in order to foster and develop a productive team environment.

Provided assistance to other team members whose accounts needed additional assistance. Maintained a results focused team

culture with all co workers.

EDUCATION & CREDENTIALS

COLLEGE OF MOUNT SAINT JOSEPH – CINCINNATI, OHIO

BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION

CONCENTRATION IN MARKETING

8 TIME DEAN’S LIST MEMBER

CINCINNATI STATE TECHNICAL AND COMMUNITY COLLEGE – CINCINNATI, OHIO

ASSOCIATE OF ARTS: BUSINESS FINANCIAL MANAGEMENT

10 TIME DEAN’S LIST MEMBER

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