Alexandria J Lopez

**** ******** **. ***.*

Sioux City, IA 51105

712-***-**** (Cell)

712-***-**** (Home)

acemi6@r.postjobfree.com

Professional Summary

I have 5 years of experience,most recently was Century Link as a representive for customer service and sales I am also still bartending on the side on weekends at Corner Pocket. Before that i was worked at Stream for a year in a half our department got closed down,so I was laid off while working there I was bartending part time at 20th tap. I am very good at multitasking and helping my customers get the right information and help they need the first time calling in. I adapt to my surrounding quickly and I am a fast learner. I think, I know, I would be a great candidate for this job.

Professional Experience

Bartender, Corner Pocket 09/14-06/14

Bartend, serve patrons,clean, restock, make sure they are not over served, open, close bar.

Century Link 09/13-04/14

Sales and service representative

Stream 08/12-06/13

Customer Service For Visa.

Fraud prevention, worked for over 50 banks. Made sure pre-paid debit cards were okay. Helped with balance questions, activations, and registering gift cards if any.

Bartending Jan. 2012 to May 2012

Tom Foolery's, Sioux City, IA

Took drink orders from serving staff. Took drink orders directly from patrons. Mixed drinks according to house or standard recipe. Mixed drinks to customer request. Checked customer identification to ensure they met the legal drinking age. Balanced cash receipts. Ordered taxis or other transportation for drunk patrons. Encouraged overly drunk patrons to stop drinking. Tried to prevent problems of safety or liability. Stepped in or got help if patrons grew violent or started trouble. Cleaned glasses, utensils and bar equipment.

Customer Service Agent Nov. 2011 to Apr. 2012

Alorica, North Sioux City, IA

Spoke with customers by phone. Provided information about products and services. Received and processed incoming phone calls from customer or client base. Recorded details of customer transactions, interactions, inquiries, complaints and comments. Prioritized data entry daily to ensure customers' needs were met. Effectively identified customer concerns over the phone. Determined charges for services requested. Collected deposits or payments. Arranged for billing. Referred unresolved customer grievances for further investigation. Determined whether losses were covered by insurance. Responded to customer inquiries.

Door to Door Sales / Ad. Runner Aug. 2010 to Dec. 2010

W.T.S L.L.C - Pacific Coast Clearing Services, All, AA

Door to door sales/ Ad. Runner. Deliver merchandise, and collect payment. Write and record orders for merchandise, or enter orders into computers. Explain products or services and prices, and demonstrate use of products. Contact customers to persuade them to purchase merchandise or services. Arrange buying parties, and solicit sponsorship of such parties, in order to sell merchandise. Answer questions about product features and benefits. Circulate among potential customers or travel by foot, truck, automobile, or bicycle to deliver or sell merchandise or services. Develop prospect lists. Order or purchase supplies.

Manager Mar. 2010 to Aug. 2010

Exotica, South Sioux City, NE

Cashier, Inventory, Open and Close store, Book flights for owner, Clean, Count Down Registers, Help People Find What They Want Directed workers in a retail setting. Led a successful sales team. Managed a store. Purchased merchandise from vendors. Created budgets. Performed personnel duties such as training. Greeted and assisted customers. Responded to customer questions and complaints. Directed workers in sales, inventory, checking cash receipts and customer service. Monitored sales floor to ensure customer satisfaction. Inventoried stock. Reordered stock.

Concession/Bartend Sept. 2009 to Aug. 2010

Centerplate, Sioux City, IA

Inventory, Open/Close, Money Drop, Count Down Registers, Clean, Serve Alcholic Drinks, Check Temps. On Food, ect. Took drink orders from serving staff. Took drink orders directly from patrons. Fixed drinks to be delivered by waitstaff. Mixed drinks according to house or standard recipe. Mixed drinks to customer request. Checked customer identification to ensure they met the legal drinking age. Balanced cash receipts. Ordered taxis or other transportation for drunk patrons. Encouraged overly drunk patrons to stop drinking. Tried to prevent problems of safety or liability. Stepped in or got help if patrons grew violent or started trouble. Cleaned glasses, utensils and bar equipment.

Technical or Computer Skills

Cash Handling, Cashier, Computer Literate, Customer service, Employee Supervision, Food Preparation, Food Service, Internet Knowledgeable, Purchasing, Sales, Sales Management, Training, Budgeting, Legal, Billing, Data Entry, typing

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