Customer Service Quality Control
Resume:
WAYMON T GOUGE
MINERAL WELLS, TX 76067
940-***-**** cell
Career Objectives
To secure a position in a stable or growing company dedicated to producing a quality product or providing a valuable
service to its customers and the community.
I would like to utilize my skills in customer service, quality control or supervision.
Work History
National Oilwell Varco, MINERAL WELLS, Texas
SUPERVISOR Sep 20, 2011 - Jan 24, 2013
Supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers,
machine setters and operators, assemblers, fabricators, and plant and system operators. Provided excellent
customer service to both internal and external vendors.
Ventamatic ltd, MINERAL WELLS, Texas
Customer Service/Technical Assistance Jan 23, 2008 - Feb 07, 2011
Keep accurate count of all incoming products, spot check inventories, transfer all products coming and going from
each department, quality checks on incoming material. Assist customers with technical details, installation
instructions, complaints and questions. Provide customers with any and all information needed to insure their future
business and meet any concerns or needs.
Cantex Ndustries, Mineral Wells, Texas
Material Handler Jun 15, 2001 - Mar 10, 2003
Started as a machine operator. Fabricating PVC pipe for the electrical industry. Moved to material handler after one
year. Duties included providing production lines with raw materials, removing finished products and note inventory
into computer system and prepare product for both storage and shipping
Education
OPEESA, Wichita Falls, Texas
2 years college, technical or vocational school
Major: outdoor power equipment tech
GPA: 3.5
NCCER, Wichita Falls, Texas
2 years college, technical or vocational school
Major: brick mason level 1
GPA: 4.0
Alvin Community College, Alvin, Texas
2 years college, technical or vocational school
Major: applied sciences
Minor: basics
GPA: 3.0
Computer Skills
Typing Speed: 60 Words Per Minute
• Accounting Software (Peachtree, Quickbooks, etc)
• Database Software (Oracle, Access, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• Desktop Publishing Software (InDesign, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Graphics or Drawing Software (Photoshop, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Utility Software (Virus, File Compression, etc)
• Word Processing Software (Word, WordPerfect, etc)
Language Skills
English - Excellent ( Read Write Speak )
Spanish - Poor ( Read Speak )
Additional Skills
I have approximately 6 years of office skills training and computer knowledge, customer service skills and general
office training. Customer care and technical support were my primary duties. I have 30 years of production
experience. Certified quality control inspector and 4 years of supervision experience. I have worked with metal sheers,
lathes and a variety of equipment in the metal industry.
I am proficient in the blending of various rubber products, whether natural or synthetic compounds.
Certified as a small engine repair technician through the OPEESA training program
Driver's License
Class C - Standard Driver's License
References
Calvin Glover
friend
National Oilwell Varco
Cynthia Kiker
friend
Ventamatic Ltd.
******@***.***
Terry Lee
friend
Global Logistics
Contact this candidate