Customer Service Administrative Assistant

Allison E. Trikouros

**** ******** ******, ******, ** 43209

Phone: 740-***-****

E-mail: **********@*****.***

Profile A results-orientated customer service specialist with over 12 years’ experience. A

reputation for building productive and positive relationships with diverse

customers resulting in improved customer retention and loyalty. Proven ability to

manage a high volume workload in a calm and constructive manner with a solid

record of success in trouble shooting and problem resolution. A committed team

member who consistently achieves customer service goals and adds significant

value to the bottom line

Experience Care Giver

12/2010- 09/2012 Home Instead Senior Care Mount Vernon, Ohio

Provided companionship and conversation

Provided assistance with mobility

Prepared meals, personal care, light housekeeping, transporting to

appointments and running errands

Administrative Assistant

08/2003- 05/2009 Statewide Painting, Denville, NJ

Provided telephone support to assist in the scheduling of estimates and

assisting of prospective customers, as well as general clerical duties such as:

faxes, filing, copying and mail

Drafted various documents such as: estimates, invoices and daily time sheets,

maintained a database for all of these items

Maintained supply of tools, paint and chemicals and placed any necessary

orders to restock

Provided services to customers: Make-up application, facials, waxing,

manicures, pedicures, assisted stylists

Receptionist/ Estetician/ Assistant

05/2002-03/2006 Spa at Randolph, Randolph, NJ

Provided telephone support, greeted guests and escorted guests to waiting

area, scheduled guest salon and spa services, suggested cross-services and

various products, responsible for closing sales and recommended guests to

pre-book services, responsible for checking and balancing cash register

Maintained inventory for salon

Maximized schedules for each salon professional in a fair and consistent

manner

Esthetician/ Assistant

03/2001- 05/2002 Salon Utopia, Randolph, NJ

Responsible for building and maintaining clientele for skincare/ make-up

services

Also assisted hairstylists in side work and preparing clients for any other

service

Front Desk Management including: Retail Sales, scheduling and checking

clients in and out of salon

Education

Columbus State Community College, Columbus, Ohio

Paralegal Studies

01/2013-Present Currently pursuing an associate’s degree

County College of Morris, Randolph, NJ

09/2006- 12/2008

CPR Certified- Heart saver CPR

06/2012-06/2015

Morris Knolls High School

09/1996-06/2000

References References are available on request.

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