Customer Service Manager
Resume:
Nena B. Gayaman
**** ********* **. *** *** Pilar Makati City
Mobile No.: +639**-*******
Email Address; ***********@*****.***
OBJECTIVE
To obtain a position related to my work experience in a company that recognizes hard work as key to successful job
performance.
WORK EXPERIENCE
Receptionist November 5, 2007 - January 15, 2013
BAGUIO COUNTRY CLUB
Camp John Hay, Baguio City
Handled phone calls and emails for room bookings and inquiries.
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Liaised with internal departments on reservation requirements.
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Assisted the reservation manager to oversee the daily operations of the reservation department.
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Coordinates meetings and appointments.
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Manage visitors and maintain the reception area.
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Assist with organization of company functions and events.
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Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
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Conduct regular security checks throughout the day and report any security issues to line
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manager.
Waitress December 1, 2005 – November 1, 2007
Scenic View Tourist Inn
Montemar Village San Juan La Union
Check with customers to ensure that they are enjoying their meals and take action to correct
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any problems.
Escort customers to their tables.
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Explain how various menu items are prepared, describing ingredients and cooking methods.
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Inform customers of daily specials.
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Prepare checks that itemize and total meal costs and sales taxes.
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Present menus to patrons and answer questions about menu items, making recommendations
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upon request.
Present menus to patrons and answer questions about menu items, making recommendations
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upon request.
Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
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Receptionist January 6, 2003 – October 15, 2005
Benguet Pine Tourist Inn
Chanum St. Baguio City
Deliver excellent customer service, at all times.
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Assist in keeping the hotel reception area clean and tidy, at all times.
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Deal with all enquiries in a professional and courteous manner, in person, on the telephone or
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via e-mail.
Administer all reservations, cancellations and no-shows, in line with company policy.
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Keep up to date with current promotions and hotel pricing, to provide information to guests, on
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request, while maximizing bedroom sales opportunities.
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests
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and the emergency services
Carry out instructions given by the management team and head office.
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EDUCATION
Bachelor of Science in Hotel and Restaurant Management
University of Manila
Sampaloc, Manila
SKILLS
6 years of reception experience and managing a front desk.
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Highly skilled in answering multiple phone lines and directing callers to proper personnel.
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Good Communicator.
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Willingness to help and can manage waiting period.
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Adaptability and ability to work under pressure.
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Flexible.
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Strong Organizational skills.
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References are available upon request.
7464 Santillan Street, Pio del Pilar, 1200 Makati City, Philippines
Contact this candidate