Customer Service Representative
Resume:
Mark Ray
Seeking to obtain a higher position within the company that will allow me to grow and share
my knowledge with others.
**** ***** **** - ****** *****, FL 33884
acem1v@r.postjobfree.com - 786-***-****
Work Experience
Pharmacy Clerk
Lakeland Regional Medical Center
-
Lakeland, FL
February 2013 to Present
Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of
computer screen formats. Record drugs delivered to the pharmacy, store incoming merchandise, and
inform the supervisor of stock needs. Unpack, sort, count, and label incoming merchandise, including
items requiring special handling or refrigeration.
Support Service Aid
Tampa General Hospital
-
Tampa Bay, FL
February 2013 to Present
Clean patient environment and ward and utility rooms, including stripping, cleaning and
making beds, to the acceptable microbiological and aesthetic standard using the prescribed
methods. Use cleaning and catering equipment and machinery in a safe and efficient manner and in
accordance with the training provided. Clean all equipment after use as required. Provide timely physical
assistance to patients under the direction of nursing staff. This includes, but is not limited to, transferring,
lifting, re-positioning and ambulation and restraint
of patients.
Sterile Process Department
South Miami Hospital
-
Miami, FL
November 2008 to December 2012
Responsibilities: Responsible for the decontamination and sterilization of surgical instruments. That
includes the general O.R. instruments, Laparoscopy, Cameras and Scopes.
I am also responsible for providing patient satisfaction by transporting medication and necessary
equipment on a daily basis.
Floor Ready Program Coordinator
Macy's
-
Miami, FL
2007 to 2009
Responsibilities: Ensures vendor shipments comply with Federated Floor Ready Program. Reports
vendor non-compliance issues to Federate Logistics to initiate expense offset charge process.
Department Supervisor/ Children's
JC PENNEY'S
-
Miami, FL
2004 to 2007
Responsibilities: To set floor planners by the due date. To make sure that my team made their daily
Catalog Goals, and Credit Goals, also to insure everything is running good in the department.
Force Desk Representative/Telemarketing
Precision Response Corporation
-
Miami, FL
2002 to 2004
Responsibilities: Overlooking 150 Representatives and keeping Track of all their Activities. Work with
CMS Programs. Making sure the floor meets Daily Percentage of Calls and Occupancy.
Position: Telemarketing Representative
Responsibilities: I was responsible for taking numerous inbound calls from customers regarding issues
with their accounts and to provide them with excellent customer service during the call.
Preventive Maintenance Technician
Sears Roebuck & Company
-
Miami, FL
1998 to 2000
Responsibilities: Services and Repairs
Education
Associate Degree in Health Care Administration
Ashworth College -
Norcross, GA
2014
Archbishop Coleman F. Carroll -
Miami, FL
1998 to 2002
Skills
E- Workforce, Centre Vu, Microsoft Word, Microsoft Excel, Microsoft Outlook, Windows NT, Microsoft
PowerPoint, Oracle View, and proficient in INTERNET.
Certifications
Sterile Processing Certification
December 2008 to Present
CPR/BLS/ALS
February 2014 to Present
LIFT TEAM CERTIFICATION
February 2014 to Present
References
Rev. Gregory V. Gay, Sr.
Pastor, Mt. Olive AME Church, Tampa, Florida
Walton Ferguson
Head Custodian, Miami Dade County Public Schools
Thea Leonard
Records Specialist, Miami Dade Police Department
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