Project Manager Customer Service
Resume:
Greg Halpern, CSM linkedin.com/in/greghalpern Sudbury, ma 917-***-**** acem1q@r.postjobfree.com
WORK EXPERIENCE
Summary
Greg Halpern is a Certified Scrum Master. He has 10 years of Project Management experience leading teams to deliver
web, technology and digital marketing projects. He has a demonstrated ability to direct and successfully manage multiple
projects concurrently with competing deadlines. Greg practices standard PM methodologies to lead onshore and offshore
teams through full project life-cycle pre-production through post-delivery. He manages with humor and motivates top
talent under pressure. He is adept at translating difficult technical concepts to internal and external clients. Greg is
comfortable assisting in and leading presentations and will not compromise to achieve success for the client. He has
years of hospitality customer service and client servicing.
2008 – Present, Web Business Development, Domain Name Sales
• Self Employed, NY, NY and Bar Harbor, ME
Programmed websites using CMS (enabling workflow, project management and other modules).
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Development and sales of domain names.
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Sourcing best domain names to match marketing strategy.
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Web development of domain names for SEO and SEM.
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Programming monetized niche websites on CMS including development of streamlined
o
deployment process.
Negotiating sales of domain names and web sites via online marketing such as auction sites.
o
Largest sale was eread.com intended to compete with the established ebook websites.
o
2013 Tourist Season, Front Desk Manager, Bar Harbor Manor, Bar Harbor, ME, barharbormanor.com
• Managed afternoon and evening operations front desk.
2012 Web Development, Self Employed
• Developed websites for SEO. Mastered SEO-generation software. Developed websites for sale.
2010 and 2011 Tourist Seasons, Front Desk Manager, Bass Cottage Inn, Bar Harbor, ME, basscottage.com
• Managed afternoon and evening operations of a luxury resort inn and restaurant.
10/2007 – 08/2008, Pyramid Consulting New York, NY USA, Belgium and Vietnam HQ: pyramid-consulting.com
• Program Manager, NY, NY USA
First US employee charged with opening NYC office, client acquisition and retention and managing projects.
Pyramid’s business consulting model: provides offshore (Vietnam) technology resources for marketing and ad
agencies.
o Drafted all Statements of Work, Contracts, Agreements, RFPs, Quotes and Project Plans.
o Budget development and maintenance, Staffing, Risk Identification and Change Management.
o Managed multiple banner, email and website engineering teams concurrently as the single point of
contact.
o Supervised and motivated offshore project team to deliver under pressure, and on-time.
o Maintained scheduled and ad-hoc internal and external agency client communications schedules
(technical reviews, issuing status, budget, scheduling and flag reports).
o Ran project and sales meetings: online, video, in-person and tele-conferences.
o Developed reporting pipeline to distribute, financials, projections, prospects to CFO and CEOs.
o Delivered new business presentations and managed internal and external clients (Mid-level to C-
Level).
o Management and mentoring of Vietnam Project Managers and Engineers.
09/2005 – 10/2007, Project Management & Web Entrepreneurial Work, East Coast US
• Project Manager for Warner Music Group, New York, New York (via AQUENT Consulting) .
o Reported to both the Director and Senior Director of Digital Properties.
o Directed Warner Music Group’s (“WMG”) B2B Site Build. Functioning as the overall project’s single
point of contact.
Greg Halpern, CSM linkedin.com/in/greghalpern Sudbury, ma 917-***-**** acem1q@r.postjobfree.com
o Creation and review of all business documentation for site. Web Project Management of NYC and CA
Warner resources and two Indian offshore technical development teams (Infosys and TCS). Total
matrixed project teams of 10 – 20 resources.
• Project Manager, Web Developer, managed and developed Gerald Ford commemorative websites.
• Project Manager for IndustryNext, NY, NY project managed the initial RevolutionHealth.com website
build.
• Grey Advertising Agency, New York, New York, Project Manager for web design and engineering
teams.
10/1999 – 09/2005, Ogilvy Interactive, New York, New York (Ogilvy.com)
• Director of Project Management, Partner
o Project Managed Agency interactive teams: matrixed: 5 - 25; direct reports: 3 – 5. Clients Project
Managed for interactive deliverables: digital marketing (high-volume ad unit production), web apps and
website builds for clients: IBM Brand, DHL Brand, SAP Brand, Kodak Brand, IBM.com/e-business
website, Cisco, Motorola, IBM SMB, IBM Servers, IBM Web Hosting, Hellmann’s, Pitney Bowes, Terra
Lycos, Yahoo!
o Responsibilities included writing and review of project plans and all business proposals and contracts.
o Directing internal agency-wide projects to improve efficiencies internally and with core agency
deliverables.
o Mentoring of junior Project Management staff.
o Facilitating and delivery of presentations to internal and external agency clients.
o Awards earned at Ogilvy 1999 – 2005: Ogilvy “360 Award”, 2004; Interactive Agency of the Year,
2004; Partnership, 2003; Member of the OgilvyOne Operating Board Mentor Program, 2003; “Pillar of the
Universe”, 2001 and 2000; Art Directors Award for IBM ad unit, 2000, member of Ogilvy Toastmasters
USA Chapter
11/1997 – 10/1999 Interactive and Web Developer
• NETParc Information Technology Services, Spring Valley, NY (Web Business Development for IT startup)
• Pronet ISP, Binghamton, NY, (Marketing, Web Development and Technical Support)
• Engelhard Corporation, Iselin, New Jersey, (Web Design)
• Interactive Media, Inc., Denver, Colorado, (HTML and JavaScript Programming)
11/96 – 11/97 Multimedia Developer and Technical Writer, MERILab Engineering Laboratories, Denver, CO
1994 – 1996 Executive Administrative Assistant, Mancini-Duffy Architects, NYC: Exec. Assist. Admin. Duties
1992 – 1993 Legal Administrative Assistant, Chase Bank, N. A., NYC &, Random House, Inc., NYC
Technical and Project Management Skills:
Resources Managed: JSP, PHP, .NET, CMS, JavaScript, XML, HTML, CSS, Linux, PERL, SQL, MPP, Ad Serving
Project Teams Managed: Creative, Information Architecture, Engineering, Consultants, Project Management, Onshore
and Offshore Design and Engineering Teams, Vendor Selection and Management
Applications Used: MS Project, Agile, Scrum, Waterfall Methodology, Sharepoint, Jira, BugZilla, Ad Serving, SEM, SEO,
Microsoft (all apps), Adobe, Visio
Hands-On Development: HTML, Visio, Joomla CMS, Drupal, Microsoft (all apps), Photoshop, Acrobat, CSS, CGI, PERL,
Axure, Photography
EDUCATION: B. A. 1991, Manhattanville College, Purchase, New York: Graduate with Honors and awards in Philosophy
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