DANIEL DUDLEY

** ********* *****

South Portland, ME 04106

***- ***-****

acem1p@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Strong individual contributor with over 10 years experience in insurance

and nonprofit sectors. Detail orientated with excellent analytical,

communication, customer service, organizational and strategic planning

skills.

PROFESSIONAL EXPERIENCE

Spurwink Services, Portland, ME

April 2013-Present

Program Administration Assistant

. Administer high volume referral and intake processes for nationally

accredited mental health and educational service provider.

. Maintain effective program operations through partnerships with both

internal and external clients.

. Manage clients' insurance verifications and authorizations.

. Analyze, research, and resolve billing issues.

. Streamlined program referral and intake processes, improving

operational efficiencies by 50%, decreasing average processing time

from 2.5 to 1.0 business days.

Spurwink Services, Portland, ME November 2012- April 2013

Volunteer- Administration

. Assist human resources with comprehensive review of organization's

personnel records to ensure audit compliance.

. Coordination of processes necessary to facilitate conversion of hard

copy personnel records to electronic format within HRIS database.

DANIEL DUDLEY

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Assurant Employee Benefits, Westbrook, ME 2003-2012

Supervisor

. Managed process workflows essential to generation of quote/risk

decisions for Short Term Disability, Long Term Disability, and Group

Life products.

. Partner with customer service, underwriting departments to maintain

effective communications and operations.

. Analyze, and reporting of operational metrics, identify process

improvement opportunities.

. Develop and implemented automated system enhancements, improving

department's overall productivity rate by 54% from previous levels.

. Design and implemented operational procedures, best practices, and

staff training program. Initiatives reduced processing lead times by

50%, decreasing average transaction times from 2.0 to less than 1.0

business days.

INFORMATION TECHNOLOGY - TECHNICAL SKILLS

Business Process Management, Microsoft Office - Excel, PowerPoint, Word

Internet Web Based Programs, Medical Terminology, Medical Coding

Insurance Administration

EDUCATION

Husson University, Bangor, ME

2000-2002

Bachelor of Science Degree, Business Administration

Magna cum laude

Southern Maine Community College, South Portland, ME

2013

Medical Coding and Terminology

America's Health Insurance Plans, Washington, DC

2009

Disability Income Associate

LOMA, Atlanta, GA

2005-2006

Principles of Insurance, Insurance Company Operations

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