Management Specialist

Douglas Gibson, Jr.

**** ******* *** ( Sacramento, California 95829

510-***-**** ( acem0d@r.postjobfree.com

Summary of Qualifications

Supervisory Experience ~ Research/Analysis Expertise

Highly-accomplished, solutions-driven Supervisor with more than 10 years of

supervisory experience acquired as an employee of the Social Security

Administration and unique background of legal, analytical, research,

organizational and technical skills and achievements. Possess comprehensive

legal knowledge and skills with the ability to apply legal rules to actual

cases, solve complex problems and deliver expert advice enabling informed

decision-making. Effective motivational leader consistently meets and

exceeds organizational goals. Dedicated and detail-oriented with

outstanding written/verbal communication, presentation and reporting

abilities.

Core cOMPetencieS

Supervisory Skills ( Legal Strategy Development/Decision Support ( Complex

Document Drafting ( Legal Document Review ( Organizational/Project

Management ( Strategic Planning ( Quality/Performance Management (

Electronic Case Processing ( Negotiation Skills ( Problem Solving/Decision

Making ( Research/Analysis ( Legal Rules/Regulations ( Workflow/Time

Management ( Oral/Written Communication Skills ( Presentation Skills

PROFESSIONAL EXPERIENCE

Social Security Administration, Sacramento, CA

1995 - Present

Supervisory Paralegal Specialist (2012-Present)

. Commanded superior leadership of as many as 25 paralegals and supervisors

in support of Administrative Law Judges (ALJs), ensuring proper

administration of Social Security Administration (SSA) policies and

programs.

. Optimized achievement of organizational goals by skillfully applying

expert knowledge of legal principles, strategic/operational planning and

organizational/legal decision support in processing of cases.

. Elevated operational and staff performance by adeptly directing technical

work activities of paralegals and senior case techs, including

development of work plans/schedules and assignment of cases.

. Excelled in progressively challenging paralegal and supervisory roles

repeatedly promoted for excellent performance and ability to rapidly

respond to changing priorities. Served as Acting Hearing Office Director

in her absence.

. Decreased case processing time from 375 days to 295 days on average for

FY 2013 through astute analysis of management reports and

identification/resolution of inefficient operations and negative trends.

. Significantly reduced number of aged cases more than 600 days old from

1481 cases to only 29 cases during FY 2013 by closely tracking the status

of cases and working with staff to ensure that cases moved forward.

. Enhanced operational efficiency by assessing needs of the legal office

and evaluating work of employees to make appropriate changes, such as

changing/rescheduling assignments in response to critical case

requirements.

. Boosted productivity of scheduling unit by 11% in one years' time through

expert time management and monitoring of the number of hearings

scheduled, reassigning tasks as needed for successful execution.

. Valued as trusted leader and advisor to staff and claimants utilizing

exceptional problem-solving skills to analyze/simplify issues, resolve

complaints and communicate critical information.

. Improved adjudication of disability cases by maintaining the calendar,

assigning cases to 14 ALJs, assisting staff with electronic folders and

interacting with medical examiners, vocational experts and AFGE union

reps.

. Fulfilled a key leadership and administrative role by supervising

subordinate staff, encompassing monitoring of workloads/workflow, as well

as conducting progress reviews, end of year appraisals and determining

promotions.

Paralegal Specialist (2010-2012)

. Demonstrated outstanding legal and analytical skills as Paralegal

Specialist/Technical Assistant to ALJs ensuring proper disposition of

cases by identifying/assessing complex policy and legal issues and

delivering written decisions.

douglas gibson, Jr. Page 2 of 3

PROFESSIONAL EXPERIENCE

(Continued)

. Upheld integrity of organizational mission by making determinations as to

whether applicable provisions of the Social Security Act regulations,

rules and circuit court holdings are properly and consistently applied.

. Achieved and maintained greater than 100% productivity in FY 2011 by

analyzing 390+ cases using highly-effective research techniques/policies

and comparing evidence with testimony to draft/articulate evidence-based

decisions.

. Conducted in-depth reviews and researched/investigated program and legal

issues to adjudicate disability cases by determining if impairments met

requirements as specified in the regulations. Prepared written case

dispositions.

. Protected the rights of claimants by advising claimants of their right to

representation, assessing medical and other evidence to determine if

claimant's impairment prevented relevant work and developing the hearing

record.

. Utilized exceptional communication skills to productively interact with

legal representatives, special interest groups and appellants on case

matters. Adopted the electronic case processing system in a short time.

Program Analyst (2009-2010)

. Automated electronic business processes through planning, development and

implementation of applications for ODAR Headquarters and field offices

nationwide. Served as liaison with ODAR community and Office of Systems.

. Utilized strong technical skills to provide technical user support for

electronic disability initiatives related to business processes. Enhanced

productivity of hearing offices by maintaining attorney/representative

database.

. Impacted operational effectiveness by assisting in development of an

efficient call order procedure to process contractor payments. Updated

video teleconferencing database and organized equipment installations.

Paralegal Specialist (2008-2009)

. Expertly reviewed decisions rendered by ALJs as technical assistant to

the Appeals Council by performing in-depth research and analysis of

complex policy and legal issues to determine proper disposition of cases.

. Contributed to informed decision-making by Appeals Council in resolving

legal, technical, medical and programmatic issues through comprehensive

evaluation and analysis to provide recommendations/propose actions.

. Ensured policies and regulations were followed and properly applied by

ALJs by analyzing and researching over 260 cases with respect to Social

Security Act, CFR, SS rulings and Federal, District and Appellate Court

decisions.

. Demonstrated advanced analytical skills in delivery of legally sound and

fully-supported findings, conclusions and recommendations for technical

appeals from claims arising under Titles II and XVI of the Social

Security Act.

. Used technical knowledge and sound judgment, as well as excellent writing

skills, to communicate with attorneys, organizations, special interest

groups, general public and appellants on matters before the Council.

Supervisory Paralegal Specialist (2006-2008)

. Provided expert oversight of 12 subordinate staff members, including 2

leads, in support of ALJs by skillfully administering SSA

policies/programs. Directed work of paralegals/senior case techs.

Performed progress reviews.

. Supervised closings of more than 4500 decisions in FYs 2007 and 2008,

achieved through workload prioritization and planning, as well as by

having one staff member scheduling multiple judges. Motivated staff.

. Developed productive collaborative relationships with the hearing office

director, 3 group supervisors, chief ALJ and staff, using outstanding

communication and negotiation skills to implement workflow improvements.

. Drove productivity increases of 1.5% and increased operational efficiency

by improving workflows and supervising employees who worked with

electronic folders. Managed work assignments and monitored employee

performance.

Supervisory Social Insurance Specialist (2005-2006)

. Promoted to manage Richmond Subsidy Appeals Unit, including planning,

opening and operating, as well as hire/ train reviewers and technician.

Analyzed programs/procedures and work processes. Developed training

materials.

. Exceeded established goals and became one of the highest producing units

nationwide through effective teamwork. Evaluated workflow/made

appropriate changes. Controlled costs by negotiating more efficient use

of resources.

. Overcame challenges during program startup by working with local SS

offices, Western Payment Center and CM to correct problems and ensure

that claimants who were receiving Medicare obtained medical assistance.

douglas gibson, Jr. Page 3 of 3

PROFESSIONAL EXPERIENCE

(Continued)

Management Analyst (2003-2005)

. Contributed to improved organizational performance by planning and

carrying out an evaluation of the effectiveness of the OHA (Office of

Hearings & Appeals) program administration, operations and inter-

component coordination.

. Devised means to solve problems and methods for implementing changes

throughout the region by tracking issues of concern, identifying trends,

assessing work performance/quality of service and analyzing management

reports.

. Conceptualized and implemented policies, procedures and program

objectives for Regional Management Officer and Chief ALJ. Supervised

delivery and communicated importance of IVT broadcasts to hearing

offices.

. Increased organizational efficiency as liaison between 4 hearing offices

and San Francisco regional office by analyzing/evaluating workflow and

recommending changes using best practices to improve office operations.

. Served as Coordinator of CPMS (Case Processing Management System)

regional training and first leadership development program for SF OHA

region. Gave formal presentations to Regional Management Officer/Chief

ALJ.

Additional Professional History:

Assistant Mod Manager (2002-2003)

Management Support Specialist (2001-2002)

Management Analyst (2000-2001)

Supervisory Contact Specialist (1999-2000)

Social Insurance Specialist (1998-1999)

Teleservice Representative (1995-1998)

EDUCATION

California School of Law, Santa Barbara, CA

Legal Studies

American InterContinental University, Hoffman Estates, IL

Master's Degree in Education

Wright State university, Dayton, OH

Bachelor's Degree in Management with Personnel minor

CERTIFICATION

Paralegal Certificate, Pacific University

PROFESSIONAL DEVELOPMENT

Representative Training Classes: Torts I/II ( Contracts I/II ( Business Law

( Criminal Law ( Family Law ( Legal Writing ( Communication ( Business

Writing ( Basic Leadership Skills ( Teambuilding ( Basic Analyst Training (

Conflict Resolution ( Dealing with Difficult People ( Management and Union

Relations ( Principles of Management

Internship Program: Chosen for the US Department of State's e-Internship

Program, 2011

Technical Skills: Microsoft Word, Excel, Outlook, Access, PowerPoint,

FrontPage ( WestLaw ( SSA Computer Systems, including WebTA (time and

attendance system), CPMS, e-View, PCOM, OUTTS

Affiliations: Solano Pride Center, Treasurer ( ODAR LGBT Advisory Council,

Treasurer

Awards: Multiple Social Security Awards, including Contribution and Special

Act Awards ( Recognition of Contribution Awards ( Commissioner's Group

Citation ( Walt Disney World Confirmation of Excellence

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