Sales Customer Service
Resume:
D oug Holmes
CSI CDT AIA Chicago Affiliate
************@*****.***
P rofessional Summa ry
Experienced in specification business development working with design professionals manufacturers and
facility owners, providing product and technical information, using a consultive sales approach.
Developed relationships with architects, interior designers, specification wri ters, dealers, distributors,
contractors and fabricators in Chicago and throughout the Midwest. Extensive knowledge of the
construction process, product selection process and specification sales th rough the design development
s tage, providing product specifications, test information, product and systems warranties, with the
objective of being the “basis of design” for construction document submittals. Managed and directed a
sales team, provided sales terri tory growth strategies and product t raining seminars. Knowledgeable of
t he hospitality, healthcare, education, commercial, municipality and residential project work. I also have
p roject management, manufacturing management and customer service experience.
Core Competences
• Increased sales through product specifications on building envelope requirements and interior
sections of project work.
• Extensive experience in the construction design process and how i t relates to product
specifications.
• Ability to wri te a th ree part specification for construction document submittals.
• Developed strong presentation and negotiation skills to enhanced opportunities to close business
deals.
• Project management experience with product and systems coordination, delivery and installation.
• Experienced product presenter including the AIA/CES programs.
• Certified Construction Document Technologist (CDT) through Construction Specification Institute
(CSI).
• Active member of local AIA and CSI chapters.
• Experience in reading technical drawings and blueprints.
• Experience working on hospitality, healthcare, municipality, commercial and residential project
work.
• Project Management experience working with manufacturers, dealers, distributors, general
contractors and installation teams.
• Experience in cross selling within the ter ri tory markets and promoting different products to
existing client
base and increase sales opportuni ties.
Experience
B rio USA Chicago, I L (2013-present) Manufacturers of folding and sliding hardware systems.
Architectural Business Manager Consultant
• Developed and implemented a nationwide market strategy segment to enter US specification
sales.
• Advised and directed company officials of opportunities to increase sales through certain target
markets.
• Worked closely with architects, interior designers, kitchen and bath designers and manufacturers
to increase brand awareness and promote the unique sell advantages of the product line.
• Assisted product designers and engineers of US regulations, market demands and requirements.
• Advised and directed the product line offering to increase sales potential in the US market.
• Found opportunities for cross selling the product line into different market segments.
Page 2, Doug Holmes
Door Engineering and Manufactu r ing, Chicago, I L (2010-2013)
Architectural Business Development Manager
• The challenge was to create market awareness of leading edge products and to educate the design
community of custom manufacturing capabilities. This was accomplished by communicating the
p roduct benefits and providing information on the life cycle advantages and long term cost savings
of metal and glass fabrication of the building envelope, in terior sections and door applications.
• Seized the opportunity to increase project specifications which boost sales 15 percent over a three
year period including many projects that were $500,000 and more.
• Marketed, promoted and gained project specifications for standard and custom door applications.
• Advised and consulted architects and engineers to gain an understanding of the most effective
system for the desired application.
• Doubled the quote activity.
• Coordinated efforts with the ter ri tory distributors, general contractors and installation teams.
• Provided AIA/CES program presentations to design professionals and building owner groups.
Da rcy Bonner and Associates/Mattaliano Fu rnitu re, Chicago, I L (2009)
Contract Consultant : Assisted and consulted with design team for hardware, sliding wall systems and
specifications for a hospitality project. Consulted and assisted in product development and quality
control standards for the Mattaliano Furni ture product line.
H afele America Company, Chicago, I L (2000-2008)
Architectural Business Manager, Manufacturers and distributors of high end hardware
components and access control systems. Worked with architects, interior design fi rms, ki tchen and
bath designers, fabricators, building owners and contractors.
• Startup venture of the Hafele Architectural Products Group which was created for project
specification sales to design professionals, specification wri ters and contractors. Identified the
opportunity to sell mul tiple product categories in a single project.
• Developed and implemented a sales and marketing strategy that increased projects specifications
by an average of 15 percent over an eight year period. This was accomplished by seeking project
work that was best suited by the product line offering and the project requirements. Advised and
consulted the specifier when needed to secure the product selection.
• Gained project work for the commercial, education, hospitality and healthcare markets, working
closely with architects and interior design professionals with product and technical information.
• Provided solutions for glass sliding systems including store fronts, sliding showers, commercial,
corporate and residential.
• Managed the construction cycle of product specification, quotation, bidding process and
i nstallation.
• Directed, managed, developed ter ri tory sales objectives and provided t raining to a 15 member
regional sales team.
• Sliding glass project work included; Hyatt, Oak Brook, I L, Park Hyatt, Chicago, I L, Central
D upage Hospital, Winfield, I L, H il ton, Chicago, I L, Jimmy’s Grill, Naperville, I L Hugo Frog’s,
Naperville, I L, Flemings Steak House, St. Louis, MO. Hyatt Hotel Corporate Office, Chicago, I L
Holmes Place Health and Fitness, Chicago, I L Ball Memorial Hospital, Muncie I N
Page 3, Doug Holmes
Calla rd and Osgood, Chicago, I L H igh end multi-line showroom at Chicago’s Merchandise Mart.
Commercial Sales Manager (1996-2000) Product lines; wall coverings, lighting, fabrics, upholstery
and case goods.
Education: B.S. I ndiana University, School of Business, Bloomington, I N
Major: Operations and Systems Management
I ndustry Memberships
A IA A merican Institu te of Architects, Chicago Chapter
CSI Construction Specification Institu te, Chicago and National Chapter
I ndustry Certifications
CD T Construction Document Technologist
D H I1 I nt roduction to Door and Hardware Basics
PSS P rofessional Selling Skills
CR M C lari ty Soft, Sales Force
P roject Data Base
Reed Connect, Bidclerk, Dodge Reports, McGraw H ill
Contact this candidate