Customer Service Sales

Amber Salisbury

***** ******** **, *******, ** **865

Home: 410-***-**** Cell: 410-***-****

*************@***.***

Summary

Footwear Sales Lead offering five years experience in sales in a retail setting. Customer-focused Retail

Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.

H i gh l i ght s

Strong organizational skills Visual merchandising proficiency

Sharp problem solver Customer service expert

E nergetic work attitude Excellent multi-tasker

Adaptive team player Cash handling accuracy

A ccomplishments

Routinely helped as many as four to five customers at a time in a high-volume retail outlet.

S upervision

Supervised team of seven staff members. .

M ulti-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

E xperience

Dick's Sporting Goods November 2008 to C urrent

Footwear Sales Lead

Salisbury, M D

Supervised team members and give out tasks.

Shared product knowledge with customers while making personal recommendations.

Maintained friendly and professional customer interactions.

Demonstrated that customers come first by serving them with a sense of urgency.

Verified that all merchandising standards were maintained on a daily basis.

Received and processed cash and credit payments for in-store purchases.

Process merchandise and put away truck.

Tractor Supply Co April 2011 to C urrent

Team Member

Salisbury, M D

Received and processed cash and credit payments for in-store purchases.

Described use and operation of merchandise to customers.

Maintained friendly and professional customer interactions.

C ircuit City November 2006 to M arch 2009

Team Member

Salisbury, M D

Described use and operation of merchandise to customers.

Received and processed cash and credit payments for in-store purchases.

Shared product knowledge with customers while making personal recommendations.

Unloaded trucks and restocked floor

I nventory counts daily

E ducation

University Of Maryland Eastern Shore

Bachelor of Arts : C riminal Justice

Princess Anne, MD, U nited States

Coursework in Juvenile Justice and Deviance in Society

C oursework in Sociology and Psychology

Coursework in Criminal Law and Courts

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